Cory Vincent Email & Phone Number

Covina, Ca, Us

• Utilize ITIL ticketing software and best practices• Create and maintain detailed reports and spreadsheets for presentation to all levels of management• Provide customer service, support and training to VIP's, Doctors and Nurses at three main Hospitals and Medical Plazas• Effectively manage multiple priorities as assigned• Provide technical expertise for system upgrades and maintenance.• Author detailed documentation on service call resolutions, and provide valuable data on both personnel performance and effective remediation techniques.• Manage over 2,000 end-user accounts and permissions, overseeing correct provisioning of access rights in accordance with security best practices and internal policies.• Remove malware, ransomware, and other threats from laptops and desktop systems.• Create user accounts and assign permissions.• Install and configure operating systems and applications.• Configure hardware, devices, and software to set up work stations for employees.• Respond to customer inquiries and provide technical assistance over phone and in person.• Test new software and hardware prior to deployment.• Diagnose and troubleshoot hardware, software and network issues.• Patch software and install new versions to eliminate security problems and protect data.• Collaborate with vendors to locate replacement components and resolve advanced problems.• Offer assistance in implementing and developing training programs.• Research and identify solutions to technical problems.• Obtain and evaluate information about new systems, peripherals and software technology

• Heavily Involved in new Electronic Medical Records (EMR) program roll out - "EPIC". • Use Microsoft's System Center Client Manager (SCCM) for software management and deployment to end users• Use JAMF/Casper for encrypting and managing Apple products. • ITIL ticketing software and best practices. • Create and maintained detailed reports and spreadsheets to present to management• Provide customer service, support and training to VIP's on Campus.• Provide customer service, support and training to Nurses and Doctors at the Medical Plaza.• Meet or exceed daily goals• Provide technical expertise for system upgrades and maintenance. • Devise alternate solutions for existing challenges with new computer hardware rollout. • Provide valuable suggestions and feedback at weekly staff meetings.• Lead technician/Project Manager for Windows XP "Seek and destroy" project

Irvine, Ca, Us

• Set up servers, end user workstations, virtual systems and network hardware, and installed hardware and cables and accessories as needed. • Performed company printer maintenance and repair.• Installed and maintained Microsoft Windows and Office software for servers and workstations.• Assisted in Mitel PBX phone system programming, maintenance and repair.• Upgraded power backup systems to include redundant battery power; managed systems during utility power outages• Managed server backup system including tape cartridge (Dell TL2000) and Backup Exec software. • Trained end users, responded to and resolved their challenges. • Pulled and terminated networking and video cables for phones, workstations and CCTV cameras.• Maintained hardware and software inventories, including license and asset reconciliation.• Directly assisted CEO with installation and testing of Home Automation products within the building and at remote locations. • Installed and maintained CCTV cameras and managed DVR system to assist with loss prevention.• Assisted companywide departmental moves, including workstations and printers, throughout the entire building.• Performed supplies management for IS department.• Created companywide training presentations.• Assisted with pulling orders in the warehouse during seasonal rushes.• Managed employee building access and security

• Installed and tested software upgrades on over 1000 desktop computers• Brought laptop computers (Apple and PC) into HIPAA compliance.• Performed end user desktop support and training.• Hardware and software maintenance through Help Desk tickets.• Communicated and coordinated with Doctors, Nurses and Department Heads at three different sites for configuration of new EMR paperless medical system, "QUEST". • Documented Asset Tag and hardware inventory across Hospital, Campus and clinic locations.

Fountain Valley, Ca, Us

• Brought company to the forefront with competitors by introducing and incorporating IP CCTV products and services.• Managed project lifecycle from bid work, estimation of man hours, selecting installation teams, through end user training and customer satisfaction.• Directed installations, divided concerns into separate, reduced issues to minimize time of completion.• Successfully coordinated and scheduled up to 15 jobs simultaneously with clients such as: Nordstrom, Ricoh Printing, Sport Chalet, United Health Care and others.• Managed installation of burglar alarms, fire alarms, CCTV systems, and access control systems.• Developed a seminar on "Network cable Termination" for project managers and installers.• Interfaced with purchasing, electrical engineers, construction foreman, city and fire officials.• Ensured on-site personnel used and were trained in proper use of safety equipment.• Coordinated job timelines with top management and construction leads - provided timely updates for customers.• Consistent high revenue generator, awarded for Top Tier Performance and Best Job Completion.

Us

• Worked sales leads, involved as a hands-on project manager. • Performed needs analysis, investigated project constraints, adjusted specifications per requirements, researched/evaluated technical requirements and features. • Created a visualizations and presentations that allowed client management and technical personnel to recognize and identify with the proposed project, commit to the sale, scope and feature set.• Ordered specialty parts, cabling, accessories and sourced spare parts.• Performed bench testing of all components to ensure a complete field installable product. • Strategic thinker; recognized client's unidentified issues, and simulated field installations to identify potential trouble spots.• Prepared/presented field training and hands-on equipment maintenance classes.• Promoted a work environment that integrated best-practice security policies and procedures.• Implemented presentation that allowed client management and technical personnel to recognize and identify with the proposed product.• Created funding and delivered the precise combination of security hardware and software.

• Created the Break/Fix Department, recruited three direct reports and 20 field technicians in the • United States and Canada.• Established the Help Desk in support of field representatives and sales people.• Provided technical design and support for the product.• Tested and evaluated software and hardware upgrades for the product.• Developed technical and training manuals.

• Mentored and managed a solid team of 18 technicians.• Ensured the department could respond to and support a wide range of hardware and network issues.• Scheduled installations, moves and configurations.• Provided technical and training write-ups.

Miami, Florida, Us

Built computers "from the ground up" according to orders from the sales floor. Authored several training manuals on proper use and care of computers and peripherals. Repaired all manner of computers, printers and accessories. Was among first Computer Technicians to achieve the CompTia "A+" certification.

Washington, Dc, Us

1,880 hours of electronic trainingServed 8 months in the Persian Gulf during Operation Desert StormReceived several ribbbons and comendationsServed with honor. Honorable discharge for 6 years of service.

Certification For 1, 880 Hours Of Advanced Electronic Study, Electrical/Electronics Maintenance And Repair Technology

General Studies

General Studies