Cory Webb, Mba, Ma Email & Phone Number

New Baltimore, Mi, Us

Philadelphia, Pa, Us

The National Employee Advisory Council (EAC) was established in 2020 to drive Diversity, Equity & Inclusion efforts within Comcast Cable. It provides a platform for all teammates to contribute to our journey forward, focusing on our four pillars: People & Culture, Customers, Platforms/Communication, and Communities. Joining the EAC offers numerous benefits, including enterprise-wide networking opportunities, engagement with Senior Leadership, early involvement in key initiatives to influence outcomes, and participation in a team project with an executive sponsor.

Philadelphia, Pa, Us

-Developed and executed operational business improvement strategies, driving measurable success across multiple initiatives.-Coached and mentored 11 supervisors and over 140 agents on sales and retention tactics, while managing employee performance to achieve key business goals.-Facilitated virtual training sessions and provided materials to reinforce competitive knowledge, expected behaviors, and improved product fluency.-Conducted in-depth performance analysis and identified key trends, ensuring the achievement of desired outputs over time.-Compiled and presented data analysis to business leaders and executives across 20 states in the Central Region, supporting data-driven decision-making.-Cultivated trusted partnerships with mid- and executive-level leaders to ensure alignment with business goals and maintain open communication across the organization.-Led multiple operational projects and implementations, ensuring the successful execution and delivery of each initiative.-Oversaw processes impacting both new and existing customers, as well as initiatives to enhance employee engagement.-Partnered with Human Resources and senior leaders to execute the DE&I strategic plans through the National Employee Resource Group (ERG), leading significant initiatives for improvement.-Spearheaded initiatives to improve operations in employee relations, organizational design, and engagement, driving positive culture change.-Led a 1,600-member ERG, managing the budget and collaborating with NBC Universal to represent Comcast's ERG at the national level.-Consulted with leaders and employees to deliver effective employee relations, succession planning, and performance improvement, mitigating risks related to collective organizing.-Collaborated with learning and development, talent acquisition, compliance, and DE&I teams to assess priorities and develop organizational initiatives aligned with company values and culture.

Philadelphia, Pa, Us

Employee and Leader Compliance Assessment: I evaluate adherence to key processes like performance reviews, merit planning, and year-end conversations, ensuring alignment with company guidelines and identifying areas for improvement.Compliance Summary Reporting: I prepare comprehensive reports detailing employee and leader compliance, providing valuable insights to inform management decisions and support future strategies.HR Training Participation: I actively engage in HR training sessions to stay updated on industry trends, bringing innovative ideas to enhance team effectiveness.Leadership and HR Working Sessions: I help coordinate and participate in leadership sessions, addressing region-specific needs to support compensation plan changes.Employee Feedback Analysis: I analyze employee survey feedback and summarize key findings to assist management in creating strategies to enhance employee satisfaction and workplace culture.

Philadelphia, Pa, Us

Cultivated positive relationships with customers through active engagements whether in person or through multiple modalities, including calls, emails, and SMS aimed at identifying and resolving encountered issues. Adapted consultative approach in devising customized solutions best suited with customers’ needs. Exhibited awareness of company policies and procedures, while applying sound judgment within the scope of their empowerment, adhering to guidelines for Customer Proprietary Network Information (CPNI) and Personal Identifiable Information (PII). Collaborate with the residential customer, including MDU, while promoting and selling a broad spectrum of organizational products/services. • PAL (Onboarding Leader) working directly with new hires in side-by-side calls, call role-playing, and provide peermentoring coaching and bridging the gap between learning and real-time process implementation.• Retained enterprise clientele by leveraging a discovery process to ascertain the current level of satisfaction and pinpointreasons for cancellation of requests.• Improved customer satisfaction and maximized sales/retention rate with the utilization of pragmatic knowledge relatedto the competitive environment, product offerings, and services.• Demonstrated technological competencies in using multiple tools/systems to deliver sound guidance during customerinteractions.• Strategically positioned offers• Expertly de-escalated a broad spectrum of queries highlighted by angry/upset customers by maintaining composure andimplementing an emphatic approach within a fast-paced, high-transaction environment.• Spearheaded the Xfinity special program team to drive business scalability.

As a self-employed Project Manager at Renee’s Designs, I specialize in delivering exceptional event planning services. My role involves:Client Consultation: Conducting in-depth interviews with new and potential clients to understand the occasion, event background, audience preferences, and desired setting.Logistics and Budget Management: Overseeing all event logistics and managing budgets to ensure seamless execution.Team Leadership: Leading the project team to meet client expectations and adhere to strict timelines.Vendor Communication: Maintaining clear and consistent communication with vendors throughout the project to ensure all requirements are met.Safety Assurance: Ensuring that all event plans adhere to established safety protocols to prevent accidents and injuries.

At Crowning Touch Event Planning, I supported the field manager by facilitating pre-interview calls, scheduling appointments, organizing files, conducting client follow-ups, and coordinating information with contractors and venues. I also assisted in client collaborations and created PowerPoint presentations to support event planning efforts.In addition to these tasks, I managed delinquency calls, money posting, and the mailing of invoices and receipts to ensure smooth project execution.Key Achievement:Delivered exceptional service in overseeing nonprofit events, successfully meeting strict deadlines while maintaining high-quality standards.

Milano, Italia, It

As Assistant Store Manager, I was responsible for overseeing the end-to-end operations of the store, ensuring that all operational milestones were met. I led a team of eight employees, providing training and mentorship to align with the company’s strategic goals and enhance both performance and productivity.Exceptional Sales Performance: Projected over $1 million in sales, surpassing the target by 30%, demonstrating strong sales acumen and strategic planning.Effective Leadership: Guided a high-performing sales team, fostering a culture of excellence through targeted coaching, performance optimization, and employee engagement, consistently exceeding sales targets.Strategic Business Development: Implemented innovative sales strategies and customer engagement techniques, significantly contributing to the store's growth and profitability.Key responsibilities included managing the cash office, reconciling accounts, and resolving complex customer queries to ensure a seamless customer experience. I also spearheaded initiatives that resulted in increased store revenue and reduced operational costs by optimizing inventory management and executing targeted customer service strategies.

Master Of Science - Ms, Psychology

Master Of Business Administration - Mba, Business Administration And Management, General

Bachelor Of Science - Bs, Business Administration And Management, General

Master Of Business Administration - Mba, Business Administration And Management, General

Associate Of Business Administration, Business Administration And Management, General