Natalie C. Email & Phone Number

Westlake, Texas, Us

• Working with internal teams to obtain in-depth understanding and documentation requirements for the company's manufacturing ERP and business activity monitoring software products. • Collaborating with product management, development team members and other subject-matter experts to produce accurate product documentation. Attending daily standups, sprint reviews and other scrum events to achieve these results.• Determining the clearest and most logical way to present information for greatest reader comprehension.• Reviewing content written by other team members for consistency and accuracy.• Creating / editing written content and design styles, formatting and flow in MadCap Flare.

Fairfield, Oh, Us

Acted as a client relationship-liaison between business units and the IT department. Worked with IT service or project teams to collect, clarify, translate and write business requirements into documentation and conceptual design. Captured, analyzed and documented business and user requirements. Assisted in the preparation of the testing strategy and testing execution plans to ensure test cases map to requirements by partnering with test teams. Defined business needs for new and/or enhanced products, services or optimized business processes.

Fairfield, Oh, Us

Managed content workflow within company's branding guidelines and style guide for company's intranet, B2B and public websites. Worked closely with the Marketing, Legal, Regulatory, IT and other departments on content development, web layout navigation, usability and content organization on company's B2B, B2C and intranet sites. Coordinated emergency management alerts to outside business partners. IT technical writer and editor for documentation and technical communications using AP and Microsoft manuals of style. SharePoint administrator for intranet and provided SharePoint training for associates. General corporate writing and editing on presentations, user guides, news releases, site pages, applications screens and communications with employees and agents. Document and content retention and governance. Monitored and analyzed intelligence about external cyber threats toward company brand. Part of the project management team that guided B2B and public-facing websites from Documentum to Sitecore and two intranet upgrades and redesigns on SharePoint.

Secaucus, New Jersey, Us

Developed, and maintained technical product documentation and supporting materials relating to software packages. Prepared documents following standard guidelines for corporate technical publications. Maintained documentation quality standards. Maintained architecture of owned applications of single-sourcing system. Multi-channel authoring. Agile software development methodology. Participated in research and planning for migration from FrameMaker to Madcap Flare.

Cincinnati, Oh, Us

Managed print production cycle of archdiocesan newspaper. Web content manager, content creation, web design, social media, news writing, copy editing in AP style and web editing. Photography and video editing. Graphic design and physical layout of print newspaper, advertising and special sections. Managed content for website, focusing on news that covered 19 counties, over 100 Catholic elementary schools and 20 parochial high schools. Communicated policies of the archbishop's office through newspaper, website and annual financial report. Managed production, layout and compilation of annual archdiocesan-wide directory of institutions, schools, religious orders and parishes. Managed planning and migration from Joomla to Wordpress.

Raritan, Nj, Us

Technical Writing Co-op in the Global Packaging & Labeling Solutions division of the Sterilization Sciences and Packaging Engineering department within supply chain management. Wrote instructions for use for medical devices, developed a departmental SharePoint site, content management planning, instructions for defective product returns plus provided packaging labeling and federally required instructions for using for each product. Helped to manage translation of instructions into 23 different languages.

Master Of Technical And Scientific Communication

Professional Writing Certificate, Journalism

Bachelor Of Arts, Political Science

Education record