Cosimo Sicker Email & Phone Number

Rochester, New York, United States

• Facilitate resolution for client and participant level questions via email and phone queue• Adhere to and meet client expected deadlines for all incoming project work• Provide clients with timely updates when projects exceed set timeframes and/or require additional information• Partner with adjacent departments to ensure resolution with minimal impact to the client• Mentor and train new teammates by providing them with the tools, resources and processes we utilize in order to… Show more • Facilitate resolution for client and participant level questions via email and phone queue• Adhere to and meet client expected deadlines for all incoming project work• Provide clients with timely updates when projects exceed set timeframes and/or require additional information• Partner with adjacent departments to ensure resolution with minimal impact to the client• Mentor and train new teammates by providing them with the tools, resources and processes we utilize in order to be successful, accurate and efficient • Continuously broaden my development and awareness to other processes within the department by shadowing teams, seeking innovative solutions to existing processes, and assisting with initiatives/projects outside of daily case work• Handle client escalations with a “white-glove” approach through identifying the root issue, implementing the changes and communicating resolution to avoid any• Available to assist team members with any outstanding work to achieve timely completion of all tasks within service level• Utilize key performance indicators to continuously grow and improve personal metrics and goals set for me by the department Show less

Rochester, New York, United States

• Mentor and train new teammates by providing them with the tools, resources and processes we utilize in order to be successful, accurate and efficient• Available to assist team members with any outstanding work to achieve timely completion of all projects by filing deadlines• Developed email templates used to send uniform communications to clients to obtain prior record-keeper reporting• Ensured that all requests have been made to obtain required reporting for the 5500 and sending… Show more • Mentor and train new teammates by providing them with the tools, resources and processes we utilize in order to be successful, accurate and efficient• Available to assist team members with any outstanding work to achieve timely completion of all projects by filing deadlines• Developed email templates used to send uniform communications to clients to obtain prior record-keeper reporting• Ensured that all requests have been made to obtain required reporting for the 5500 and sending additional if no response has been received• Handled project escalations efficiently to ensure that they were completed with a quick turnaround to limit client frustration Show less

Rochester, New York, United States

• Facilitate resolution for client and participant level questions via email and phone queue• Adhering and meeting client expected deadlines for all incoming project work• Providing clients with timely updates when projects exceed set timeframes and/or require additional information• Partner with adjacent departments to ensure that any errors within a project are resolved with minimal impact to the client• Mentor new teammates by providing them with the tools, resources and… Show more • Facilitate resolution for client and participant level questions via email and phone queue• Adhering and meeting client expected deadlines for all incoming project work• Providing clients with timely updates when projects exceed set timeframes and/or require additional information• Partner with adjacent departments to ensure that any errors within a project are resolved with minimal impact to the client• Mentor new teammates by providing them with the tools, resources and processes we utilize in order to be successful, accurate and efficient • Continuously broaden my development and awareness to other processes within the department by shadowing teams and seeking innovative solutions to existing processes • Handle client escalations with a “white-glove” approach through identifying the root issue, implementing the changes and communicating resolution to avoid any• Available to assist team members with outstanding work to achieve timely completion of all tasks within service level• Utilize key performance indicators to continuously grow and improve personal metrics and goals set for me by the department• Seek out continuous feedback from the Leadership Team on my progress and support Show less

Rochester, New York Area

• Accountable for communicating daily to clients and participants vital information in regards to their FSA/DCA accounts based on the IRS and ERISA regulations• Innovate a new resource for the CSC to allow easier access to S125 information in an effort to efficiently service clients and participants• Mentor new and existing peers, provide them with tools and resources to effectively handle inbound calls autonomously• Provide technical support for clients and participants using the… Show more • Accountable for communicating daily to clients and participants vital information in regards to their FSA/DCA accounts based on the IRS and ERISA regulations• Innovate a new resource for the CSC to allow easier access to S125 information in an effort to efficiently service clients and participants• Mentor new and existing peers, provide them with tools and resources to effectively handle inbound calls autonomously• Provide technical support for clients and participants using the automated phone system and the employee/employer website to ensure the ability for the caller to navigate proficiently• Excelling as a cross-center partner for the 401(k) product; fielding participant inquiries via phone and email.• Responsible for servicing yearend deadlines for S125 enrollment and FSA claims to ensure client expectations are met and adhere to IRS regulations• Continuous shadowing of the Service Support team within S125 to learn and implement finer details of the S125 product• Provide detailed information on trending issues to leadership to initiate a resolution and ensure client satisfaction of the S125 product remains high• Mitigate client losses through training and demonstrating retention skills - saved over ten plans from cancellation the Fiscal Year• Partnering with 401(k) and Employee Support on moxie timeframes to maintain high client expectation• Utilize key performance indicators to continuously grow and improve personal metrics and goals set for me by the department• Seek out continuous feedback from the Leadership Team on my progress and support Show less

Rochester, New York Area

Landscaping and other forms of course grooming such as mowing fairways, raking sand traps, maintaining flower beds around the pro shops.

Jamestown, New York Area

Brand development, web site traffic growth, strategic data entry.Assisted development of company website: http://www.freemankelley.com