Courtney Simpson Email & Phone Number

Mosman, New South Wales, Australia

As the Manager, People Operations I deliver contemporary and high-quality HR advice and services through a business partnering model, including talent acquisition, workforce planning, performance and support, grievance management and industrial relations.In this role I am responsible for providing customer focused solutions delivered through a team of human resource advisors and talent acquisition specialists. I lead the development and implementation of HR initiatives, day-to-day HR management, and cyclical events across the full employee life cycle (performance management and remuneration reviews).I partner with the People, Culture & Safety Leadership team and Taronga executives to agree on divisional people priorities, including in relation to attraction, engagement and retention, and talent management. This is supported by researching, recommending and implementing contemporary HR practices to support business strategy and requirements. I also partner with and support dedicated client groups to assess and anticipate their HR-related needs and act as a change agent. I coach and guide managers and supervisors in best practice and build capability in managing performance and handling grievances.

As the People Assist Manager I was responsible for the effective management and coordination of the People Assist team who provide human resources and industrial advice and support. The People Assist team is made up of 4 functions, Industrial Relations, People Assist (Internal HR support), HR Transactional Services and Compliance. Managerial responsibilities include managing workflow and business priorities, balancing competing demands within the organisation and team and identifying when to ‘push back’ and when higher delegations of authority are required to proceed. Working with the People & Culture leadership team to ensure the seamless co-ordination of activities and teams to achieve industrial compliance and organisational goals.Deliver specialist employment/ industrial relations services across Mission Australia through the provision of strategic and operational employment/industrial relations advice and support to managers, staff and the P&C team. Management of escalated industrial / employee relations inquiries and matters, including the early identification of risks and implementation of practical risk mitigation solutions. The management of and end to end support on all industrial/employee relations operational and case management matters, including representation in industrial tribunals such as the Fair Work Commission. Lead on ER/IR related projects and organisational change initiatives.

Provided practical and lawful ER/IR advice to Mission Australia People Leaders and the wider HR team. Represented Mission Australia in industrial disputes and unfair dismissal proceedings before the Fair Work Commission, Anti-Discrimination commissions and the Fair Work Ombudsman. Reviewed and developed ER policies to match evolving legislative requirements, best practice and organisational strategy.Provided training and development around ER policy areas (eg, Change Management, Performance Management, Cessation of Employment) to HR colleagues and People Leaders. ER project management, managing the Enterprise Agreement process from end to end, working on workplace change and redundancy projects to ensure all IR requirements are being met. Mission Australia is a national Not For Profit organisation with 2500 Employees.

As the National Manager – Industrial Relations I oversaw the industrial relations function within Mission Australia, including managing a team of Industrial Relations Business Partners. Provided industrial advice to key stakeholders, case management of industrial matters and management of complex and/or sensitive escalations within the team. Key contact for matters with Unions, the Fair Work Commission, the Fair Work Ombudsman and other industrial tribunals to resolve or mitigate employee issues, complaints or claims.Review of employment contracts and the identified improvements to increase legal currency, meet business objectives and reduce industrial risk.

Master Of Labour Law And Relations

Bachelor Of Economics And Social Sciences, Management And Industrial Relations And Human Rescource Management

Education record