Lucas Costa Email & Phone Number

Brookline, Massachusetts, United States

• Oversee daily operations of the largest dispensary in Massachusetts, managing Adult Use, Medical, Delivery, and Online businesses.
• Successfully recruit, hire, train, and supervise a diverse staff of 120 employees and 10 managers, fostering team development and implementing a succession plan. Additionally, promoted 6 employees to corporate positions.
• Revise and update all Standard Operating Procedures (SOPs) to ensure compliance with the Cannabis Control Commission (CCC), while enhancing efficiency, accuracy, customer flow, and overall process optimization.
• Handle various Human Resources (HR) functions, including scheduling, processing payroll, managing disciplinary actions, and conducting annual performance reviews.
• Enhance the in-store customer experience by introducing captivating displays, menu enhancements, and engaging salesfloor interactions, resulting in increased customer loyalty and retention.
• Perform detailed analysis of the Profit and Loss (P&L) statement, effectively reducing expenses while driving top-line sales growth.

Brookline, Massachusetts, United States

Lynn, Massachusetts, United States

Webster, Massachusetts, United States

• Conceived, designed, and implemented the Vault Experience, including branding and overall strategy.
• Successfully launched and operated a premium cannabis dispensary, with a total investment of $16 million, while managing a team of 60 employees and 6 managers.
• Developed a unique, customer-centric approach to salesfloor engagement, implemented effective display merchandising techniques, and optimized customer flow for enhanced shopping experiences.
• Recruited, hired, and provided comprehensive training for a team of 40 dispensing agents, fostering their growth and promoting 8 Leads and 3 Managers.
• Crafted operational Standard Operating Procedures (SOPs) to ensure compliance with the Cannabis Control Commission (CCC) guidelines and streamlined operational processes.
• Oversaw various Human Resources (HR) functions, including scheduling, payroll processing, disciplinary actions, and annual performance reviews.

Ayer

• Successfully launched, staffed, and managed a $20 million premium cannabis boutique, achieving a remarkable 4.9 rating on Leafly.
• Developed the concept, design, and branding strategy for the exceptional Gage Experience.
• Established comprehensive Standard Operating Procedures (SOPs) for all operational processes, displays, and customer flow, setting the standard for the third adult-use standalone dispensary in Massachusetts.
• Provided extensive training and development programs to all managers and staff, ensuring an expert level of product knowledge and superior customer engagement.
• Implemented an effective marketing and event strategy, fostering wholesale relationships and cultivating a premium brand image.
• Conducted thorough sales trend analysis and effectively communicated insights to facilitate wholesale ordering of cannabis and non-cannabis products.

Arlington

- Lead the dispensary team by example, demonstrating excellent customer care, effective time management, and fostering a supportive team environment.- Take responsibility for the financial performance of the location, including managing the profit and loss statement, cost of goods, inventory, and staffing.- Assist in directing other team members, providing.

- Manages the daily, weekly, and monthly budget for the restaurant location, closely monitoring sales, labor, efficiencies, staff habits, and ordering.- Creates labor and sales templates to accurately predict weekly, monthly, and yearly performance for the entire restaurant.- Ensures a food efficiency rate higher than 95% and a beverage efficiency rate.