Cosmin Bodea Email & Phone Number

Timis County, Romania

Part of my roles and responsabilities in Konica Minolta arePlanning the work of the project team and achieving overall quality, schedule and cost targets. Responding to escalation of issues from project team members.Ensuring that project milestones are met and reported.Providing information and support to other organizations within the company, pertaining to the project. Conducting the following functions for each assigned project:Creation of the project planCoordination of… Show more Part of my roles and responsabilities in Konica Minolta arePlanning the work of the project team and achieving overall quality, schedule and cost targets. Responding to escalation of issues from project team members.Ensuring that project milestones are met and reported.Providing information and support to other organizations within the company, pertaining to the project. Conducting the following functions for each assigned project:Creation of the project planCoordination of all client communicationsCommunicating project information through workflow system (Conversation)Selection of project technical leadProcurement of hardware and software necessary to the projectOrdering and coordination of 3rd party services (. ISP, utilities, etc.)Coordination with Engineering Team Leads (ETLs) in selection of field engineering resources Assignment of project tasks in the service delivery systemReview and approval of project related timecardsEscalation and communication of issues and changes affecting the project.Initiating the billing process and closure of the project upon completion.Responsible for project delivery strategies and processeso Work with market and national sales teams on post-sales activities coordination o Billings Pipeline reviewo Reporting & tools creation and refinementProvide functional leadership for a professional services team with a focus on: o Project Deliveryo Project Designo Mentoring/Coachingo Team Managemento Subject Matter Expertise Show less

Timişoara, Timiş, Romania

Implement complex/custom solutions as part of the Professional Services processes.Participate in technical discovery meetings with contracted customers.Assist in the development of the solution.Participate in technical/ end user training classes in support of the installed solution.Deliver technical support to contracted customers and tracks time utilization/ problem resolution within the problem management system.Also, works as part of the installation team, as… Show more Implement complex/custom solutions as part of the Professional Services processes.Participate in technical discovery meetings with contracted customers.Assist in the development of the solution.Participate in technical/ end user training classes in support of the installed solution.Deliver technical support to contracted customers and tracks time utilization/ problem resolution within the problem management system.Also, works as part of the installation team, as required.Acquire and maintain current technical knowledge of relevant product/ service offerings as it pertains to document capture, storage, retrieval, electronic workflow, and data and systems integration.Support the development of the internal systems, and provides rollover support to end users, when the Help Desk is not available, or issue escalation is required.Provide team management and support via:o Coaching/mentoring as outlined above o Technical and Solutions training o Review technical documents generated by Project Services teamo Review of work schedule and time offo Respond to escalation issues from team memberso Support employee retention initiatives and communicate gaps or deficiencies in programs Show less

Timişoara, Timiş, Romania

Seek opportunities to improve territory parts budget and inventory control.Provides sales support as required (. advising sales on problems as accounts, service leads).Accurate and timely completion of invoices and expense reports.Delivers technical support to contracted customers, based on the SLA requirements set forth in the Master Services agreement.Provide proper documentation of all client interactions in the Case / Project Management System.Acquire and maintain… Show more Seek opportunities to improve territory parts budget and inventory control.Provides sales support as required (. advising sales on problems as accounts, service leads).Accurate and timely completion of invoices and expense reports.Delivers technical support to contracted customers, based on the SLA requirements set forth in the Master Services agreement.Provide proper documentation of all client interactions in the Case / Project Management System.Acquire and maintain current technical knowledge of relevant product/ service offerings as it pertains to document capture, storage, retrieval, electronic workflow, data and systems integration.Updating the knowledgebase from Case Issues and other troubleshooting actions. As specific solutions are found to bugs, deficiencies’, modules, etc., the Knowledgebase will be updated to ensure that these solutions are available for future issues.Directly responsible for maintenance renewals, and supporting activities related to the client’s maintenance, including new license file handling, test system licensing, providing new release upgrade files, review maintenance bills, etc.Supports and manages the development of the internal solution system, including upgrades, issue resolution, new scope, and project management.Provide backup to the System Engineer role, supporting implementations as needed.Assist Pre-Sales in the development of customized demos and proof-of-concepts, as required during the sales process and for events. Participates in Sales and Training events, as required.Participates in technical/ end user training classes in support of the installed document management solution. Show less

Arad, Arad, Romania

Professionally represent the company as responsive, reliable, and customer-oriented technically proficient, cost effective and timely service of the Konica Minolta High Volume Production Line.Install, service and troubleshoot all printing and scanning issues of all production systems.Develop and maintain effective relationships with customers and fellow employees.Assist other technicians as needed with more complex service calls.Complex disassembly, cleaning, and replacement of… Show more Professionally represent the company as responsive, reliable, and customer-oriented technically proficient, cost effective and timely service of the Konica Minolta High Volume Production Line.Install, service and troubleshoot all printing and scanning issues of all production systems.Develop and maintain effective relationships with customers and fellow employees.Assist other technicians as needed with more complex service calls.Complex disassembly, cleaning, and replacement of individual parts, reassembly, testing and adjustment.Troubleshoot (fault isolation) and resolve (root cause correction) issues on/problems with customer networks, servers, workstations, software, and hardware .Clearly articulate and effectively convey technical instructions/directions for customers with differing expertise levels via phone and written documentation - engaging and working with escalation departments as necessary to ensure customer inquiries and issues are addressed timely and effectively in accordance with service level commitments .Assist customers in maintaining a secure and stable print environment .Assist with assembly/testing and diagnosis/repairs of proprietary hardware products .Assist with pre-sales consultations and architect solutions for potential customers in live environments .Assist with and improve on-call rotation to maintain SLAs on issues .Perform software installations and deployments (some remote, some onsite) ; - investigate and learn about new tech and software as needed ; Show less

Arad, Romania

Perform full range of on-site maintenance and repairs on assigned products to include technical diagnostics, break/fix, installation, removal and customer call assistance.Manage territory, inventory and customer relationships, along with maintaining a high level of customer satisfaction.Successful completion of training classes and effective servicing of those products, requests assistance when necessary to meet customer demands and for reoccurring issues.Develop territory and… Show more Perform full range of on-site maintenance and repairs on assigned products to include technical diagnostics, break/fix, installation, removal and customer call assistance.Manage territory, inventory and customer relationships, along with maintaining a high level of customer satisfaction.Successful completion of training classes and effective servicing of those products, requests assistance when necessary to meet customer demands and for reoccurring issues.Develop territory and inventory management skills with assistance to provide cost effective service to our customers.Follow proper call handling procedures while maintaining the minimum call per day average.Show measurable progress in technical abilities, troubleshooting techniques and productivity.Establishe an up-to-date file of service manuals, part books and other service literature using the laptop issued to them and develops familiarity with contents.Maintains and manages tool kit, supplies, and accurate inventory for assigned territory. Show less

Arad County, Romania

Part of my responsibilities in this company were :- provide maintenance and repairs on Financial/ATM equipment ,POS , Computers and other electro-mechanical equipment at various locations within assigned territory ;- provide maintenance and repair on various bank locks and mechanical systems;- provide ability to install, service, troubleshoot ATMs ,POS ,Computers ,CCTV and access control systems ;- follow troubleshooting guidelines and refer to technical/parts manuals, change… Show more Part of my responsibilities in this company were :- provide maintenance and repairs on Financial/ATM equipment ,POS , Computers and other electro-mechanical equipment at various locations within assigned territory ;- provide maintenance and repair on various bank locks and mechanical systems;- provide ability to install, service, troubleshoot ATMs ,POS ,Computers ,CCTV and access control systems ;- follow troubleshooting guidelines and refer to technical/parts manuals, change notices and bulletins, modification notices, etc. in order to diagnose & repair equipment or systems ;- providing knowledge of basic electricity and electronic theory and the ability to apply that knowledge to duties involved in engineering functions such as evaluation testing and installation of various pieces of bank equipment.Exhibit effective customer service skills by consistently communicating with Service Coordinator, Dispatcher, Management, and Customers to ensure complete customer satisfaction experience ;- perform other duties as assigned, including attending training classes when offered ;- complete monthly vehicle reports in a timely manner. Maintain accurate car inventory to ensure timely response to customer needs ; Show less

Arad County, Romania

When working in this company I was installing, configuring, maintaining and supporting desktop computing hardware, peripherals and software . Managing the technology request fulfillment and deactivation processes for desktop/laptop deployments and peripherals . Creating, testing, deploying and maintaining desktop computer operating system images, software installation scripts, and associated documentation Logging, updating and closing incidents within the help desk system… Show more When working in this company I was installing, configuring, maintaining and supporting desktop computing hardware, peripherals and software . Managing the technology request fulfillment and deactivation processes for desktop/laptop deployments and peripherals . Creating, testing, deploying and maintaining desktop computer operating system images, software installation scripts, and associated documentation Logging, updating and closing incidents within the help desk system, contacting third-party service provider or application support partners as required . Auditing desktop computing hardware and software and maintain accurate configuration data . Supporting telephony, mobile configuration, wireless, access card, and other peripheral end-user systems . Performing preventative maintenance tasks and monitor the performance of the desktop computing environment, taking remedial action as necessary . Providing technical guidance and support to end users on the use of desktop computer software/applications and produce supporting user guides, cheat sheets, FAQ documentation . Training USERS either individually or in groups in the use of Microsoft and Apple desktop computing hardware and software . Developing desktop support technician resources, building strong processes and procedures and partnering in deployment and project work to help support resource development . Updating and maintaining knowledge base and other support documentation . Show less

Arad County, Romania

My job responsibilities were to install, configure, and upgrade computer hardware and software , SQL scripts for stock update and sales . Provid end-user software troubleshooting and support . Applie advanced diagnostic techniques to identify problems, investigate causes, and provide solutions . Use of ticketing system to document and track issues . Support of enterprise servers , PC , laptops , telephone system , printers , cash registers , terminals , electronic… Show more My job responsibilities were to install, configure, and upgrade computer hardware and software , SQL scripts for stock update and sales . Provid end-user software troubleshooting and support . Applie advanced diagnostic techniques to identify problems, investigate causes, and provide solutions . Use of ticketing system to document and track issues . Support of enterprise servers , PC , laptops , telephone system , printers , cash registers , terminals , electronic scales . Occasional configuration of on-site networking equipment, including wireless . Manage and support the VoIP infrastructure . Support different OS ( linux, windows) , manage software licenses . Show less

Arad County, Romania

My role in this company was to provide sales account management support, analyze current and historical sales activity for assigned territory/accounts to identify opportunities and meet/exceed assigned monthly quotas and placement objectives.Assist customers with inventory management responsibilities (product availability/new product placement and rotation of stock).Merchandise retail accounts and reset shelf space, cold box and build displays to correspond with supplier promotions and… Show more My role in this company was to provide sales account management support, analyze current and historical sales activity for assigned territory/accounts to identify opportunities and meet/exceed assigned monthly quotas and placement objectives.Assist customers with inventory management responsibilities (product availability/new product placement and rotation of stock).Merchandise retail accounts and reset shelf space, cold box and build displays to correspond with supplier promotions and incentive programs.Assess a customer's needs, goals, degree of interest, and ability to commit and purchase, use basic sales methods and techniques and adhere to an organization's selling processes and policiesUnderstand the current product assortment, measure product performance and shares measurements and milestones, cite key considerations for space planning and visual presentation and build displays and helps customers utilize POS materials.Provide first line of customer support by using tools and techniques for documenting customer interactions, addressing circumstances and behaviors that lead to customer dissatisfaction and asking questions that can facilitate movement from problem to resolution stage.Ensure order information is captured accurately, work with a specific sales system as part of current responsibilities and conduct day-to-day sales order entry.Participate in sales projects, account evaluations, proposals, presentations and other sales related activities.Recognize major trends and directions, describe major trends associated with a specific type of market and discuss organization's position and plans with regard to key product trends.Research, organize and present sales reports/quota attainment results as required management in team or division meeting environment. Show less

Master'S Desgree - Diplom Engineer, Automation Engineer Technology/Technician, 95

Activities and Societies: Writing in the University's magazine the technology articles Hiking and Speological tours

Certified Computer System Administrator, Computer Science