Cosmin Munteanu Email & Phone Number

Bonn Area, Germany

Bonn Area, Germany

 Driving global quotation processes & tool for Business Customers.  Chairing/preparing required alignment meetings, preparing decision/evidence papers and provided administrative support for design authority decision bodies (monthly product working groups). Aligning on quotation governance, processes & tool with Global, Regional and Country Marketing & Sales as well as Product. Driving alignment with other domains in OPS, Finance, and IT Support.  Deploying the Quotation tool on behalf of Global Commercial. Driving culture of quality, service excellence, and continuous improvement. Providing functional guidance to the regional teams as well as timely and accurate information.

Bonn Area, Germany

 Re-engineered the whole Global Change Management process in alignment with all relevant stakeholders (BPO, BUIT and IT).  Steered the Requirement Management and user acceptance testing through ALM software for both CRM and Quotation Tool (2 big CRM releases and over 10 Quotation Tool releases). Managed formal handover of changes to the business including testing of new functionality, contributing to release planning, preparing release notes and creating/updating existing process and training documentation.

Bonn Area, Germany

 Acted as main CRM point of contact on a Global level for all DHL Freight countries as well as for the DHL Global Forwarding/Freight CRM Competence Center. Strengthened DHL Freight training agenda, appointed as Global CRM trainer, responsible for creating/maintaining super-user/end-user training material adapted to DHL Freight needs. Oversaw the CRM application lifecycle management (ALM) process from DHL Freight perspective; core ALM stakeholder.  Managed the Global Service Center (GSC) SOP creation/maintenance. Support and train GSC staff. Conduct periodic GSC business reviews. Acted as a key contributor to change impact assessments concerning processes, business rules and IT systems in alignment with the BPO architecture team and other relevant stakeholders.

Bucharest, Romania

 Defining, documenting, implementing and optimizing all business processes within country organization (main entry point). Implementing, training and supporting for all operational and financial applications on country level. Maintaining an optimal structure for communication between IS and users / super users (main point of contact). Monitoring IT SLA. Reporting and escalating IT specific issues. Monitoring, analyzing and optimizing performance indicators (Key Performance Indicators) within both operational and financial departments and periodically reporting them to senior management team.

Bucharest, Romania

Bucharest, Romania

Licentiate Degree, Public Administration

Pm101, Pm102, Depict Methodology