Cosmina Munteanu Email & Phone Number

Bucharest, Romania

• Led a team of 50+ field coordinators managing European market research projects, ensuring timely and accurate sample delivery from both internal resources and third-party providers.• Enhanced team capabilities by successfully integrating two critical roles within the company: project management and field coordination, fostering a more cohesive and efficient operation, leading to a 20% improvement in cross-functional collaboration.• Optimized operational workflows by eliminating redundant tasks and outdated business requirements, which resulted in a 30% increase in efficiency and a smoother process from project initiation to completion.• Collaborated closely with key stakeholders and clients across Europe to design and implement process transformation initiatives that improved quality and efficiencies in areas such as sampling design, panel operations, API platform integration, and vendor partnerships. These initiatives contributed to 25% faster sampling completion and reduced bottlenecks in the operation.• Improved field service delivery by over 30% through the introduction of new platforms and enhanced operational processes, driving higher standards in performance and client satisfaction, while reducing errors by 15%.

Bucharest, Romania

• Led the Global Online Sampling Operations team (6 managers, 50+ employees) across 3 continents (Europe, North America, and Latin America), ensuring seamless execution of operations and driving consistent process transformation to meet client demands in a fast-paced, multicultural environment.• Monitored and optimized performance by continuously evaluating workflows and identifying bottlenecks to meet the KPIs, by achieving a 25% productivity increase within the global team through process reengineering and the elimination of redundant tasks.• Acted as an expert for the development of online sampling methodologies, tools, and process improvements, enhancing overall performance and client satisfaction, contributing to a 10% improvement in service delivery time and 20% reduction in errors.• Driven the implementation of a new platform tailored to the sampling process, ensuring a smooth roll-out across the business with minimal disruptions. This platform integration improved operational efficiency by 30% and reduced manual intervention by 40%.• Recommended strategic modifications to sampling procedures that improved timing and quality results. Optimized internal tools to enhance the user experience with fewer clicks, resulting in a 25% reduction in project completion time and higher team productivity.

Bucharest, Romania

• Coordinated sampling operations for the European team (2 managers, 20 employees), aligning business and team efforts to meet departmental objectives, standards, and procedures, ensuring consistent and high-quality results.• Acted as a key stakeholder in cross-functional projects, driving continuous improvement in end-to-end processes and aligning initiatives with broader company goals, leading to enhanced operational efficiency and strategic success.• Mentored and developed teams by fostering a culture of continuous learning and professional growth, which contributed to higher employee engagement and improved overall team performance.

Bucharest, Romania

• Oversaw the Online Sampling Operations team (10 employees) focused on clients across Europe, ensuring that sampling processes were optimized for accuracy and timeliness in meeting both internal and external client requirements.• Implemented and refined operational processes to enhance team performance and delivery, resulting in a streamlined workflow and improved sample accuracy.• Developed and presented monthly management reports and KPI analyses, providing actionable insights to drive performance improvements and strategic decision-making.• Directed regular reporting to the European Production Lead, maintaining clear communication and alignment on project progress, performance metrics, and operational challenges.

Bucharest, Romania

• Managed the extraction and delivery of samples for online studies, handling over 100 samples per month and overseeing field operations across more than 30 markets, ensuring alignment with Project Managers’ specifications and project requirements.• Effectively managed a diverse portfolio of over 20 projects daily, coordinating various stages of the process to ensure timely and accurate execution. Demonstrated strong organizational skills and attention to detail in managing multiple, simultaneous projects.• Maintained attention to detail, ensuring accurate sample management and precise adherence to project specifications, which enhanced overall project quality and efficiency.

Master’S Degree, Mathematics - Probability, Statistics And Operations Research

Bachelor’S Degree, Mathematics