Cosmin-Ioan Stanescu Email & Phone Number

Bucharest, Romania

Bucharest, Romania

->Providing onsite and remote Professional Services - planning, design, deployment and enablement to the customer IT team to deploy and manage the Bitdefender GravityZone solution->Helping customer onboard the Bitdefender GravityZone security solution quickly and reliably by installing, configuring and integrating the GravityZone solution into customer environment->Liaising with customers in the post-sale phase to develop project documentation including Deployment Planning and Design, As-Built Documentation, Health-Check Reports, etc.->Creating product deployment architecture solutions which meet Customer requirements, ensuring they are technically viable ->Actively contributing to all ongoing and new internal projects->Providing service delivery by working closely with our sales teams to understand and define clients’ key business drivers and requirements.

Bucharest, Romania

->Providing escalations internal support for Bitdefender’s Business Technical Support Engineers;->Interfacing the Support Engineers with the Product Development teams;->Performing advanced troubleshooting with customers by participating in and guiding the remote sessions;->Contributing to Bitdefender’s knowledgebase with drafts and reviews for current issues reported;->Working closely with the sales and sales-engineering teams to support technical product questions;->Performing local training sessions to support teams, customers and partners, as needed.

Bucharest, Romania

The Veeam Backup and Replication (VBR) is a reliable solution that allows to verify the recoverability of backups, recover instantly, and test upgrades in an isolated environment before putting them in production. The VBR technical support engineer is a trusted role providing technical assistance to fellow IT Professionals, using broad and in-depth troubleshooting skills and product knowledge to solve challenging technical issues.Main tasks within this role:->Performing troubleshooting and analysis, including log file investigation;->Acting as a technical focal point in relationships to fellow IT Professionals;->Taking ownership of the customer problem or issue from the beginning of a support case through resolution, troubleshooting on VBR as well as in 3rd party components from Microsoft and Vmware, checking if the issue is known or unknown if it’s a defect if it’s caused by misconfiguration, correcting it as break/fix scenario and educating the customer by explaining for the process and interaction works;->Documenting of all customer interactions accurately and within SLA in the dedicated CRM tool.

Bucharest, Romania

Providing customers support for the post-implementation activities:-> Onboarding - Getting the customers initially started with the company's services and interface;-> Adoption - Providing the communication, training, process changes and support needed to start using the solution to generate business value;-> Value creation - Ensuring that value is being generated from the utilization of our solution and that it continues to be generated on into the future;-> Reporting - Providing measurement and reporting of levels of value generation in order to show progress in the customer journey towards attainment their company’s business outcome requirements

Bucharest, Romania

RESPONSIBILITIES:->To manage and resolve Service Requests logged by customers on Siebel products and contribute to proactive support activities according to product support strategy and model;->Working towards, adopting and contributing to new processes and tools (Oracle Web Conferencing, diagnostic methodology, scripting tools, etc);->Contributing to Knowledge Management content creation and maintenance;->Participating in Root Cause/Corrective Action activities defined within the product area in order to further enhance the customer experience and improve the Oracle product;->Maintain an up-to-date and in-depth knowledge of new products released in the market for the given product area.As a member of the Support organization, my focus was to deliver post-sales support and solutions to Oracle customer base while serving as an advocate for customer needs. This involved resolving post-sales non-technical customer inquiries via phone and electronic means, as well as technical questions regarding the use of and troubleshooting for the Electronic Support Services. A primary point of contact for customers, I was responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.As a Support Engineer, having a broad and in-depth understanding of Oracle products across several platforms, I was the technical interface to customers, Original Equipment Manufacturers (OEMs) and Value-Added Resellers (VARs) for resolution of problems related to the installation, recommended maintenance and use of Oracle products.

Bucharest, Romania

Network and Data Movement Lead and Subject Matter Expert in a European-wide deployment project that lays the infrastructure components for future software upgrade for the biggest fast-food chain in the marketVarious IT infrastructure components integration within the same project and for the same client The infrastructure components targeted in this project: ->networking components, from LAN setup to ISP setup requirements for centrally-located resources access ->customized networking solutions in most of the targeted countries ->XP embedded software and related applications ->industry-specific hardware ->transition from PC to virtualized server machines located on Windows 2008 host servers ->turn-key server installation ->data movement applications and solution installation and validation ->Microsoft Systems Center integration for all the devices ->various applications and solutions installation and infrastructure-related testing and validation=============================== Customized infrastructure-related solutions and services across various industriesResponsible for design, deployment and support for -> hardware components -> networking components and solutions -> telecom solutions -> servers -> data movement solutions -> software (applications, OS, suites, etc.) -> other infrastructure components

Bucharest, Romania

Monitor the value added services from end to end, to guarantee the quality of service provided to the final customerCoordinate the work of default analysis, and drive the rapid restoration of the service with the support of the appropriate teamsLink with customer support centres in the service support chainEnsure communication on all technical events linked to services affecting the customersDefine and monitor , jointly with the Account Manager or Business Owner, the service Key Performance Indicators (availability, efficiency, provisioning, billing, etc.) and make sure that corresponding corrective actions take place

Bucharest, Romania

Customer support for 2G and 3G mobile data servicesData services testing and errors/malfunctions reporting and escalatingTroubleshooting and problem solving activities

Bucharest, Romania

Customer support for prepaid voice & data services

Bachelor'S Degree, Psychology, University Graduate

Certification, Itil V4 Foundation, Certification

Activities and Societies: ITIL v4 Foundation Certification

Nutrionist Technician And Fitness Diet Nutrition Specialist, Foods, Nutrition, And Wellness Studies, General

Activities and Societies: Nutrition Technician and Fitness Diet Nutrition Specialist Qualification, issued by the Romanian Ministry.

Masters Degree, Business Management And Entrepreneurship

Bachelor'S Degree, Economics Engineering

Activities and Societies: Faculty of Electronics, Telecommunications and Information Technology Bachelor thesis: SIP signaling in NGN.

High School, Computer Science