Senior Specialist Of Operations Management
Current1、建立并持续优化全本部运营和服务管理体系;2、推动运营和服务管理体系的全面落地,组织实时或定期的服务表现评估,实时管控全本部的运营水平;3、设定服务水准并定期修正;4、维护和管理客户关系,调查和跟进客户满意度,制定并实施改进方案;5、为共享服务中心对口部门提供支持及业务上的指导。
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Cosmo Chen is listed as Senior Specialist of Operations Management at S.F. Holding, based in Shenzhen, Guangdong, China. AeroLeads shows a work email signal at sf-express.com and a matched LinkedIn profile for Cosmo Chen.
Cosmo Chen previously worked as RTR Team Lead at Infosys and AR Supervisor at A.P. Moller - Maersk Group. Cosmo Chen holds Mba, Enterprise Management from School Of Management Xiamen University.
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1) Prioritise and set objectives2) Delegate and follow up3) Coach and develop direct reports4) Assess performance and hold direct reports accountable5) Select team members and optimise the team
Listed skills include Leadership, Process Improvement, Management, Manufacturing, and 5 others.
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Shenzhen
1、建立并持续优化全本部运营和服务管理体系;2、推动运营和服务管理体系的全面落地,组织实时或定期的服务表现评估,实时管控全本部的运营水平;3、设定服务水准并定期修正;4、维护和管理客户关系,调查和跟进客户满意度,制定并实施改进方案;5、为共享服务中心对口部门提供支持及业务上的指导。
中国 浙江 杭州
1. Improve the standards of performance of GL team(27ppl), training and development of team members.2. Introduce process improvements initiatively in the AP area and is responsible for SLA adherence for process. 3. Overall monitor and guide business task running smoothly.4. Also responsible for ensuring customer queries are satisfactorily addressed and for handling first level of escalation.5. Motivate staff and work allocation among team members.6. Coordinate with customer, IT support and external and internal auditors for any audit request.
Chengdu. P.R.C.
Chengdu. P.R.C.
Shenzhen P.R.C.
China
Taiantang, established in 1995, is a special pharmaceuticals group with researching, manufacturing and sale of high-effect skin-drugs for external and oral. Its group headquarter is located in Shanghai, China, Its sale & marketing center is in Guangzhou, also it has two big manufacturing sites located in Shanghai, the economical leading city in china, and in Shangtou, seashore city in Guangdong province. And the total manufacturing capacity is about 1000 million RMB annually.Pibao Xiaoyan Xuanshi ointment is the leading product to promote, and now it has become the leading brand of skin-drug of external traditional herbs. Pibao Jiedu Shaoshang ointment, a new drug approved by FSDA and a patent product, is occupying the market step by step. There are other series products such as beauty product etc..Taiantang inherits Chinese secret of traditional herbs, combined with high science & technology, cooperated with experts and professors of Shanghai Medical Industries Institutes, Nanjing Dermal Prevention & Cure Institutes, Jinan University, Zhongshan University, Guangzhou Chinese Medical University and Chengdu Chinese Medical University etc,bring forward the science & technology stratagem of “Combined Five Soul To One Body” creatively. Now it has owns thirty patents of product invention patent, practicality and new -type patent and appearance design patent.
Dong Guan City, Guang Dong
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Cosmo Chen works for S.F. Holding.
Cosmo Chen is listed as Senior Specialist of Operations Management at S.F. Holding.
AeroLeads has found 1 work email signal at @sf-express.com for Cosmo Chen at S.F. Holding.
Cosmo Chen is based in Shenzhen, Guangdong, China while working with S.F. Holding.
Cosmo Chen has worked for S.F. Holding, Infosys, A.P. Moller - Maersk Group, Guangdong Taiantang Pharmaceutical Co., Ltd., and Wkk Hk.
You can use AeroLeads to view verified contact signals for Cosmo Chen at S.F. Holding, including work email, phone, and LinkedIn data when available.
Cosmo Chen holds Mba, Enterprise Management from School Of Management Xiamen University.
Cosmo Chen is listed with skills including Leadership, Process Improvement, Management, Manufacturing, Project Management, Operations Management, Business Process Improvement, and Change Management.
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