* Maintained schedules and appointment calendars for C-level Executives and office staff via Microsoft Outlook Exchange.* Supported management and staff and assisted with major projects, including Bid Proposals and Marketing, web sales and correspondence.* Managed operation and maintenance of office equipment and machines, maintained appropriate quantities of business supplies and maintained cost records and supply sources for all business supplies.* Handled A/P and A/R and resolved accounting issues regarding invoicing and payments, deductions and supply costs.* Acted as translator in meetings and over phone, translated documents from English to Spanish and vice versa.* Performed daily clerical functions: multi-line phone system, data processing, faxing, filing, calendaring, all reception services and client management, ordering supplies, maintaining records management systems, and performing basic bookkeeping work.* Authored all correspondence, memorandums, employee briefings, meeting minutes, and assisted with contracts (in both English and Spanish.)* Prepared invoices, reports, financial statements and other documents using word processing, spreadsheet, database, and/or presentation software (Microsoft Office Suite).* Read and analyzed incoming memos, submissions, and reports in order to determine their significance and plan their distribution.* Opened, sorted, and distributed incoming correspondence, including faxes and email.* Authored, distributed, filed and retrieved corporate documents, records, and reports.* Interfaced directly with public and sub-contractors, determining priority and feasibility of accommodating requests.* Prepared responses to correspondence containing routine inquiries, problems, bid proposals and work orders.* Prepared agendas and made arrangements for committee, board, and other meetings.* Made travel arrangements and itineraries for executives.

* Maintained schedules and appointment calendars for C-level Executives and office staff. * Supported management and staff and assisted with major projects.* Handled A/P and A/R and resolved accounting issues regarding invoicing and payments.* Managed operation and maintenance of office equipment and machines, maintained appropriate quantities of business supplies and maintained cost records and supply sources for all business supplies. * Performed daily clerical functions: multi-line phone system, data processing, filing, all reception services and client management.* Authored all correspondence, memorandums, employee briefings, brochures, bids, proposals, and contracts.* Developed and maintained budgets, expense reporting, and petty cash systems.* Managed all human resource activities for staff of 150+ employees working on 10 sites for national construction company with strong presence in 5 regions, generating revenues in excess of $10 million annually.* Directed all payroll activities for 150+ employees including performance evaluations, salary increases, benefits, federal and state employee tax reporting, OSHA reporting, lay-offs etc.* Conducted interviews, screened applicants, and provided new hire orientations.* Assisted in administering a revised employee evaluation program.* Managed personnel records (150+ employees).* Prepared confidential material for grievance and other personnel-related meetings.* Participated in and acted as company representative in TX Workforce Commission Unemployment Benefits Hearings.* Wrote reports regarding personnel issues to file for litigation and record-keeping.* Acted as liaison between regional office and corporate office in all employee relations.* Revised safety procedures and improved employee safety regulation compliance.* Devised and delivered focused induction and hazardous material handling training courses to all employees.

• Oversaw hiring and training of new employees on all aspects of the retail business; customer assistance, stocking and merchandising, special orders, special services, cashiering and opening and closing procedures.• Lead business development efforts, which expanded the customer base and introduced products into specialty markets.• Developed financial reconciliation procedure that eliminated night-deposit transmittal variances, inventory discrepancies and general non-value added cost errors.• Lead the development and implementation of promotional programs that optimized business revenue.• Established new inventory control process, resulting in an estimated 25% sales increase due to product availability.• Directed store marketing and promotional materials, including graphic design of all sales materials.• Performed as buyer for entire store including music, scrapbooking, history, seasonal, inspirational, bilingual, and all specialty products.

• Facilitated the communication of key patient financial and medical records between four constituent offices to oversee patient care progression.• Formulated a quantitative efficiency reporting process that measured impact to hospital profitability, assessed demographics, and tracked non-enrolled service performance.• Developed and implemented a communication process, adopted hospital-wide, to improve referral accuracy and significantly reduce budgetary debt from non-pay admits.• Maintained a caseload of 250+ individuals with reporting weekly.• Reduced reimbursement processing time by as much as 50% by creating bilingual forms and communication processes. • Trained hospital employees on the usage of bilingual communications to assist in patient care.• Selected as on-call translator for doctors and nurses in critical, life-threatening situations.• Provided grief counseling, financial counseling, career counseling and resource counseling to patients at bed-side.

• Developed streamlined weekly report formats for management to track performance and improve statistical analysis of services provided.• Discovered Millennium Act was not being utilized by the company; researched and initiated the process to obtain reimbursement through the Office of Veterans’ Affairs, generating increased revenue.• Trained new-hire employees. • Maintained a caseload of 200+ individuals on a weekly basis in order to determine eligibility of benefits. • Conducted daily in-home assessments of living arrangements, family structures, general health and well-being and necessary child care needs in order to better determine eligibility for public benefit programs.• Composed or translated Spanish correspondence to improve ECI’s communication with Spanish-speaking clients.• Originated and maintained a contact database of key government benefit program developers and administrators that improved compliance with ever-changing regulations of benefit programs.