Support Operations Admin
Current- Set up, maintain and improve support tools (zendesk / sprinklr & internal tools);- Create and update reports, following an analysis and identification of needs;- Provide visibility to other departments via reports, presentations, dashboards;- Alert management when data is detected by providing analysis and recommendation on the situation;- Work closely with the support’s TopLine on tool setup and report/dashboard management;- Train and develop the skills of the management… Show more - Set up, maintain and improve support tools (zendesk / sprinklr & internal tools);- Create and update reports, following an analysis and identification of needs;- Provide visibility to other departments via reports, presentations, dashboards;- Alert management when data is detected by providing analysis and recommendation on the situation;- Work closely with the support’s TopLine on tool setup and report/dashboard management;- Train and develop the skills of the management on the use of the tools;- Contribute in the translations, implementation of documentation or any actions to support the training, quality & documentation team. Show less
