Gabriel Costa Email & Phone Number

Portugal

Lisbon, Portugal

• Data Analysis:Collecting, processing, and analyzing customer and market data to identify trends and improvement opportunities.Utilizing analytical and BI (Business Intelligence) tools to generate reports and insights supporting strategic decisions.• Process Optimization:Mapping and reviewing business processes, proposing improvements to increase efficiency and reduce costs.Implementing automation and optimization strategies using technology and market… Show more • Data Analysis:Collecting, processing, and analyzing customer and market data to identify trends and improvement opportunities.Utilizing analytical and BI (Business Intelligence) tools to generate reports and insights supporting strategic decisions.• Process Optimization:Mapping and reviewing business processes, proposing improvements to increase efficiency and reduce costs.Implementing automation and optimization strategies using technology and market practices.• Customer Relationship Management (CRM):Strategic development and implementation of CRM to increase customer retention and satisfaction.Analyzing customer feedback and behaviors to improve the products and services offered.• Project Coordination:Managing end-to-end optimization projects, ensuring that objectives are met, making the business competitive in the market. Show less

Lisbon, Portugal

• Strategic Development:Leading the formulation and execution of strategies for building relationships with business clients, identifying growth opportunities.• Key Account Management:Responsible for proactively managing key accounts, ensuring customer satisfaction and loyalty.• Strategic Partnerships:Developing strategic partnerships with business clients to leverage collaboration opportunities.• Quality Service Delivery:Ensuring consistent delivery of… Show more • Strategic Development:Leading the formulation and execution of strategies for building relationships with business clients, identifying growth opportunities.• Key Account Management:Responsible for proactively managing key accounts, ensuring customer satisfaction and loyalty.• Strategic Partnerships:Developing strategic partnerships with business clients to leverage collaboration opportunities.• Quality Service Delivery:Ensuring consistent delivery of high-quality telecommunications services.• Customer Experience:Focusing on customer experience excellence, ensuring solutions meet expectations and needs. Show less

São Paulo, Brazil

In this role, I had the following key responsibilities:• Product Management: I managed products in the SNKRS, Jordan, and Nike Sportswear categories. This involved product activation, coordination with catalog and planning teams, and ensuring product details were accurate and attractive.• Launch Date Control: I oversaw product launches, both globally and locally, to ensure they went smoothly and on schedule.• Attribute Optimization: I improved the customer… Show more In this role, I had the following key responsibilities:• Product Management: I managed products in the SNKRS, Jordan, and Nike Sportswear categories. This involved product activation, coordination with catalog and planning teams, and ensuring product details were accurate and attractive.• Launch Date Control: I oversaw product launches, both globally and locally, to ensure they went smoothly and on schedule.• Attribute Optimization: I improved the customer experience by creating and managing product attributes, making sure the product details were engaging and informative.• Platform Migration: I actively supported the migration of the operating platform to Nike.com, working closely with the technology team and testing new tools to enhance performance.• Cross-Functional Collaboration: I collaborated with various teams, including planning, IT, and product catalog, to ensure seamless business operations.I played a crucial part in the day-to-day operations of Nike.com, optimizing the customer experience and contributing to the success of the platform. Show less

São Paulo, Brazil

In this role, several activities reflect my commitment to improving processes, driving growth, and ensuring customer satisfaction in the workplace.• Analytical Dashboard and Order Management Efficiency: I developed an order control panel that reduced processing time by 85%, enhancing operational efficiency.• Integrated Ordering System: I implemented a system that integrated orders with the product release calendar, ensuring efficient scheduling.• Strategic… Show more In this role, several activities reflect my commitment to improving processes, driving growth, and ensuring customer satisfaction in the workplace.• Analytical Dashboard and Order Management Efficiency: I developed an order control panel that reduced processing time by 85%, enhancing operational efficiency.• Integrated Ordering System: I implemented a system that integrated orders with the product release calendar, ensuring efficient scheduling.• Strategic Collaboration: In collaboration with the sales and planning teams, I developed a new plan based on customer needs and identified process issues to increase revenue and improve planning accuracy.• Punctuality in Product Releases: Through process restructuring, we ensured on-time product releases, ensuring that products were available in the right place at the right time.• Indicator Analysis: By evaluating sales indicators to guide strategic decisions and continuous improvements, I tracked revenue against established targets, adjusting strategies as needed.• Operational Cycle Review: I conducted a comprehensive review of the cycle, from sales to delivery, to enhance service quality. I also created and managed reports for the sales team, providing valuable insights.• National Customer Service: I handled accounts across Brazil, managing orders, and supporting sales with forecast analysis.• Logistics Management: I negotiated with logistics operators and optimized order distribution for strategic clients, reducing rejections through timely adjustments in the order release process. Show less

São Paulo, Brazil

• Support during the Olympics: During the Olympic Games, I ensured that all operations in the stores ran seamlessly, contributing to the success of the event.• Operational Partnerships: I maintained contact and provided support to partners to ensure efficient store operations.• Product Management: I ensured that all products from the collection were correctly registered in the Linx system, allowing stores to carry out sales smoothly.• Support in Collection… Show more • Support during the Olympics: During the Olympic Games, I ensured that all operations in the stores ran seamlessly, contributing to the success of the event.• Operational Partnerships: I maintained contact and provided support to partners to ensure efficient store operations.• Product Management: I ensured that all products from the collection were correctly registered in the Linx system, allowing stores to carry out sales smoothly.• Support in Collection Management: I collaborated in the management of the product collection, including allocation, replenishment, and returns, to ensure that products were always available to customers.• Monitoring Product Arrivals: I closely monitored the arrival of products from various initiatives, ensuring effective inventory management.• Returns Management: I was responsible for the return process in relation to partners, ensuring efficient and correct handling. Show less

Bacharelado Em Administração

Técnico

Técnica