Senior Software Engineer
CurrentSupportLogic delivers an AI-powered continuous service experience (SX) management platform. The platform applies cutting-edge machine learning algorithms to extract and analyze customer sentiment signals from both structured and unstructured data across multiple service channels. It also provides recommendations and intelligent collaborative workflows to empower service and support teams to take action and improve the customer experience. SupportLogic is at the forefront of data science innovation, helping global enterprises evolve from reactive to proactive service delivery.