Primary responsibility for managing the implementation of Microsoft Azure as a service to NSW Health.

• As a Program Manager I was responsible for the Program Management of the Data Centre Services (‘DCS’) Migration Program for the cluster of Transport for NSW (‘TfNSW’) from the Fujitsu (‘FAL’) managed Data Centres into the Government Data centres (GovDC1 & DC2). across the following agencies:Trains, RMS, Maritime, I&S, STA, TfNSW• My duties included assisting the in the coordination of resources across the projects, overseeing the inter-dependencies of the projects, monitoring the DCS… Show more • As a Program Manager I was responsible for the Program Management of the Data Centre Services (‘DCS’) Migration Program for the cluster of Transport for NSW (‘TfNSW’) from the Fujitsu (‘FAL’) managed Data Centres into the Government Data centres (GovDC1 & DC2). across the following agencies:Trains, RMS, Maritime, I&S, STA, TfNSW• My duties included assisting the in the coordination of resources across the projects, overseeing the inter-dependencies of the projects, monitoring the DCS Program progress, managing the main program documentation and managing communications.• As a Senior Project Manager I was managed the Trains DCS Migration Project. I managed the following project delivery services: o High Level, Low level Designs and planning for the network migration from the legacy FAL environment into the GovDCs o Enablement of the GovDCs in preparation for the network migrations including Checkpoint, F5 Vipiron, Cisco ACI 1.1, Nexus 5K, ASR 9010, ISR4451, FEX 2200. o Managed the procurement, commissioning and migration of the new GWIP, WAN, B2B and Internet links. o Lift and shift of the CISCO ACS - Remote Users Authentication o Conversions of the CISCO ASA to Checkpoint firewall objects and policies including 1500+ rules. o Managed the 1st VLAN migration and testing from FAL into the GovDCs followed by another 18 VLANs which included over 100 hosts per VLAN. o Managed the planning for the Load Balancing Migrations from CISCO ACE to F5.• Other projects which I managed:• Office365 Express Routing for EUC– Managed the Low Level Designs and procurement of the links for express routing of O365 services direct through cloud services to Azzure.• Rail Operation Centre (‘ROC’) – Rail Emergency Management (‘REM’) Network Application Testing – Managed the network monitoring and remediation of the REM performance. It was identified that the Checkpoint firewall was the bottleneck which was optimised and performance was significantly increased Show less

Responsible for the planning and execution of the transition and transformation of Interflows IT infrastructure systems including the associated organisational change management and training.Working closely with Interflows service managers to plan and deliver robust and future proof IT infrastructure, my responsibility also includes vendor management to ensure infrastructure operations (network, compute, and security) are covered as well as the review and upgrades to key infrastructure… Show more Responsible for the planning and execution of the transition and transformation of Interflows IT infrastructure systems including the associated organisational change management and training.Working closely with Interflows service managers to plan and deliver robust and future proof IT infrastructure, my responsibility also includes vendor management to ensure infrastructure operations (network, compute, and security) are covered as well as the review and upgrades to key infrastructure components and policies and procedures. The program of works included are:* Transformation of the Office Suite from Office 2010 to Office 365 including the transition of the Exchange environment to enable better collaboration* Design and deliver a cloud based SharePoint instance to enable primarily Intranet and Document Management services* Reviewing, recommending and implementing IT security* Updating and implementing IT Policies and Procedures.* Reviewing, recommending and enhancing Data Center services including LAN and WAN cloud services Show less

• Delivered large scale innovative solutions to customer requirements using VMware SDDC, NSX, DevOps, VDI, SRM/DR and EUC products, with assistance from our internal engineering group.• Responsible for the scheduling and project management of assigned client engagements, ensuring on time, and on budget delivery, in accordance to contracted goals, commitments, and overall account strategy.• Developed relevant knowledge of the entire VMware product line and also maintained an… Show more • Delivered large scale innovative solutions to customer requirements using VMware SDDC, NSX, DevOps, VDI, SRM/DR and EUC products, with assistance from our internal engineering group.• Responsible for the scheduling and project management of assigned client engagements, ensuring on time, and on budget delivery, in accordance to contracted goals, commitments, and overall account strategy.• Developed relevant knowledge of the entire VMware product line and also maintained an understanding in VMware service offerings and value propositions.• Participated in negotiating, coordinating and complex decision making processes to overcome project issues and mitigating risks.• Managed a weekly forecast of project revenue and staff utilization.• Prepared a range of project/program related documents and presented to key stakeholders and steering committees as required, including status updates, reports, budgets and discussion papers.• Project Managed the delivered a major Data Centre relocation of approx 600 VMs which included approx 240 applications. Show less

Provision of Project Management Services to the PM-Partners Group clients which have included:* Schneider-Electric* Westpac* Toyota Financial Services* NSW Department of Police & Justice (Attorney General's)* NSW Department of Finance & Services (ServiceFirst)

 Responsible for the program management and the implementation of the ServiceFirst Wi-Fi networking capabilities which included:* Added additional access points to enable Disaster Recovery and Business Continuity of the Wireless Controllers.* Implemented a second instance of a CISCO Prime 2 management infrastructure service to enable the DR and BC capabilities.* Implemented MAG Series Junos Pulse Gateways enabling dynamic policy-driven security enforcement with Junos Pulse… Show more  Responsible for the program management and the implementation of the ServiceFirst Wi-Fi networking capabilities which included:* Added additional access points to enable Disaster Recovery and Business Continuity of the Wireless Controllers.* Implemented a second instance of a CISCO Prime 2 management infrastructure service to enable the DR and BC capabilities.* Implemented MAG Series Junos Pulse Gateways enabling dynamic policy-driven security enforcement with Junos Pulse client, Junos Pulse Secure Access Service (SSL-VPN), and Junos Pulse Access Control Service (UAC) that provided secure, segmented remote and local network access on a single platform. Managed to completion, Stage 1 of a HR business process improvement program. This involved on boarding of new starters and their enablement using information technology. Show less

Responsible for the project management of the implementation of the platform infrastructure and the software configuration changes which included a SQL Database as a Service (‘DBaaS’) for a new CRM system (Pega Systems) for the Dust and Diseases TribunalProject managed the relocation of a hybrid Cloud infrastructure (IaaS) for the Birth, Deaths & Marriages core system from the Australian Technology Park ac3 datacentre to the new NSW Government Silverwater Data Centre

Project managed the implementation of Schneider Electric's StruxureWare which is a Data Centre Infrastructure Management ("DCiM") solution into the Westpac Data Centre environment.The DCiM implementation included a number of modules. One of the main modules included was the Data Center Operation ('DCO'). This module assists in Infrastructure capacity planning and optimization via shared data center model, enabling efficient equipment provisioning and right-sizing of the data centers. Also… Show more Project managed the implementation of Schneider Electric's StruxureWare which is a Data Centre Infrastructure Management ("DCiM") solution into the Westpac Data Centre environment.The DCiM implementation included a number of modules. One of the main modules included was the Data Center Operation ('DCO'). This module assists in Infrastructure capacity planning and optimization via shared data center model, enabling efficient equipment provisioning and right-sizing of the data centers. Also included a Customizable report generator for monitoring data center power and capacity utilization as well as key performance indicators Show less

* Project managed and implemented an ICT disaster recovery plan for the RFS.* Implemented and Information clean and security project of the RFS data sources in readiness for mobility computing.• Implemented VMware vCenter Server platform to provide the services and environments for the Dual Data Centre project • Managed systems upgrades and updates as well as increased systems alerting through the use of SCOM and SCCM.* Managed the upgrade of the VMware Service Manager ITSM as… Show more * Project managed and implemented an ICT disaster recovery plan for the RFS.* Implemented and Information clean and security project of the RFS data sources in readiness for mobility computing.• Implemented VMware vCenter Server platform to provide the services and environments for the Dual Data Centre project • Managed systems upgrades and updates as well as increased systems alerting through the use of SCOM and SCCM.* Managed the upgrade of the VMware Service Manager ITSM as well as customisations to the service management processes and service catalogue Show less

• Program managed the complete IT Infrastructure for the setup of China Construction Banks' second branch in Australia at 410 Collins Street Melbourne• Project Managed end to end the requirements, scope, design, planning, implementing hand over phases and was responsible for the following IT infrastructure: * Set up of a new Data Centre with > APC UPS and racks > VESDA fire monitoring and gas suppression system > 2 x Split system air conditioning… Show more • Program managed the complete IT Infrastructure for the setup of China Construction Banks' second branch in Australia at 410 Collins Street Melbourne• Project Managed end to end the requirements, scope, design, planning, implementing hand over phases and was responsible for the following IT infrastructure: * Set up of a new Data Centre with > APC UPS and racks > VESDA fire monitoring and gas suppression system > 2 x Split system air conditioning > Anti-static flooring and Emerson environmental monitoring > New Data cabling infrastructure of the complete branch including fibre backbone. > Networks – LAN WAN using CISCO, Blue Coat and Juniper technologies >Oracle Exadata Solution as an in house DBaaS > Systems setup such as Active Directory, Exchange, File and Print, > Unified Communications and Video Conferencing using CISCO CUCM 8.5 integrated with Lync 2010 > Access control and CCTV monitoring throughout the branch.* Managed the software configuration changes Oracle CRM system• Project management of the migration of IBM Lotus Notes to Exchange 2010 using best practice methodology and with the assistance of automated software (Quest Software). Show less

> Project managed the Infrastructure program of works for the transition/transformation to a new Private Virtual Cloud - Data Centre environment to cater for the growing business of the Australian Red Cross to provide assistance to the less fortunate people> Program of works included:+ Project management of the implementation of a new Data Centre with private virtual desktop infrastructure.+ Project management of the implementation of a new End User Computing… Show more > Project managed the Infrastructure program of works for the transition/transformation to a new Private Virtual Cloud - Data Centre environment to cater for the growing business of the Australian Red Cross to provide assistance to the less fortunate people> Program of works included:+ Project management of the implementation of a new Data Centre with private virtual desktop infrastructure.+ Project management of the implementation of a new End User Computing desktop productivity suite (SOE) using Windows 7 and Office 2010, SharePoint 2010 and Lync 2010+ Project management of the migration of Novel GroupWise to Exchange 2010 which included the development of a project schedule with the following high level tasks: * Pre-migration assessment * Provisioning of Exchange 2010 mailboxes * Integration of GroupWise and Exchange 2010 * Establishing a migration baseline * Running of a pilot migration * Plan the data storage * Using QUEST Software migrated email, calendars, tasks, personal address books, frequent contacts, archives, recurring meetings,+ Managed the development of the new Data Centre interconnectivity with the Legacy DC for business continuity and disaster recovery.+ Managed the upgraded of a MS Dynamics CRM 2011 and integration with SharePoint.+ Managed the customisations and updates to the Website incorporating the new cloud capabilities.+ WAN/LAN expansion and optimisation using Riverbed and F5 technologies Show less

• Project managed Infrastructure Projects on behalf of Serco for the Department of Immigration and Citizenship (‘DIAC’)• Projects included Data Centre expansion, ICT Infrastructure implementations and expansions of remote centres.• Gathered and interpreted requirements as to balance client expectations against Serco’s commercial and service delivery needs. • Prepared budgets and milestone plans.• Built strong, respectful and assertive relationships with key stakeholders and… Show more • Project managed Infrastructure Projects on behalf of Serco for the Department of Immigration and Citizenship (‘DIAC’)• Projects included Data Centre expansion, ICT Infrastructure implementations and expansions of remote centres.• Gathered and interpreted requirements as to balance client expectations against Serco’s commercial and service delivery needs. • Prepared budgets and milestone plans.• Built strong, respectful and assertive relationships with key stakeholders and vendors (Datacom, Telstra, OPTUS) by providing high standards of communications and professional behaviour. • Mentored and provided assistance to newer members of staff allowing them to get up to speed quickly. Show less

• Project managed the implementation of Business Intelligence software and Computer Technology Integrations (‘CTI’) solutions including recording and interactive analytics.• Managed 3rd party vendors to deliver interdependent products and services.• Implemented Telephony (VoIP and TDM) recording and Business Intelligence application solutions for the following clients and/or Business Partners.• Project Managed CRM solutions which involved clients’ SAP CRM systems integrating with… Show more • Project managed the implementation of Business Intelligence software and Computer Technology Integrations (‘CTI’) solutions including recording and interactive analytics.• Managed 3rd party vendors to deliver interdependent products and services.• Implemented Telephony (VoIP and TDM) recording and Business Intelligence application solutions for the following clients and/or Business Partners.• Project Managed CRM solutions which involved clients’ SAP CRM systems integrating with SAP BCM and voice recordings incorporating business intelligence and analytics within their contact centres.• Implemented Telephony (VoIP and TDM) recording and Business Intelligence application solutions for the following clients and/or Business Partners.> Telstra> DEWR - Work Place Authority> Medibank> Australia Post> Queensland Police> AGL> SUNCORP> Westpac NZ> Hanson> Gen – i (NZ)> AGILE (NZ)> QANTAS Show less

• Working within the HP Technical Services Solution Delivery Group as well as the Managed Print Services Group to deliver software and infrastructure projects.• Main responsibility was to manage Infrastructure Projects for Vodafone.• Project managed technical teams of Solution Architects, SAN, and Network and Server engineers for the implementation of new infrastructure for Vodafone’s Mobile Number Portability solution.• Defined the Scope and developed and implemented project… Show more • Working within the HP Technical Services Solution Delivery Group as well as the Managed Print Services Group to deliver software and infrastructure projects.• Main responsibility was to manage Infrastructure Projects for Vodafone.• Project managed technical teams of Solution Architects, SAN, and Network and Server engineers for the implementation of new infrastructure for Vodafone’s Mobile Number Portability solution.• Defined the Scope and developed and implemented project management plan and schedule for SAN Infrastructure firmware upgrades on OSS platform. Scope included both Australia and NZ SAN.• Projected managed the implementation of a new Tier 2 SAN (NetApp) storage solution into the Vodafone SAN environment.• Completed infrastructure project by implementing UNIX and SUN Solaris hosts enabling Restricted Access control capability for mobile phone users.• Successfully Project Managed and completed a Call Centre relocation of 110 Call Centre Agents including the Network, Telephony (VOIP) and Printing Services from Strathfield to Chatswood. Show less

• Responsibilities included Project Managing Infrastructure Projects for customers such as: Centrelink – Project managed the implementation of a new HDS SAN solution and the migrated of all data from EMS disk for Mainframe and mid-range systems. Managed the implementation of services that included NAS, Device Manager, Storage Navigator, Performance Monitor, iSCSI, Virtual Partition Manager, TrueCopy, In-System replication,  Virgin Blue – Project managed the implementation of new… Show more • Responsibilities included Project Managing Infrastructure Projects for customers such as: Centrelink – Project managed the implementation of a new HDS SAN solution and the migrated of all data from EMS disk for Mainframe and mid-range systems. Managed the implementation of services that included NAS, Device Manager, Storage Navigator, Performance Monitor, iSCSI, Virtual Partition Manager, TrueCopy, In-System replication,  Virgin Blue – Project managed the implementation of new updated SAN solution. Managed the delivery and implementation of storage services as well as the migration of the data from an EMS SAN. CSC – on behalf of AMP and GE - Project Managed new storage implementation including core Network devices with FICON between Production and DR sites. Implemented services that included TrueCopy, Shadow Image as well as Business Continuity software for Disaster recovery. Verizon Business – Implemented storage solution to enable Verizon to offer Hosting services to their customers• Developed Technical Work Breakdown Structures for the implementation of Disaster recovery and Business Continuity solutions.• Responsible for managing and maintaining issues and risk registers to ensure timely delivery on all projects. Show less

• Project Managed Infrastructure Projects for the or the Department of Ageing, Disability and Home Care (‘DADHC’) including: Implemented a Standard Operating Environment (‘SOE’) for DADHC  Managed the implementation of 20 x DADHC sites with server replacements and patch management upgrades  Managed Telephony (PABX) upgrade projects at 5 interstate sites.• Managed and maintained issues and risk registers.• Financially controlled and managed all projects.• Identified… Show more • Project Managed Infrastructure Projects for the or the Department of Ageing, Disability and Home Care (‘DADHC’) including: Implemented a Standard Operating Environment (‘SOE’) for DADHC  Managed the implementation of 20 x DADHC sites with server replacements and patch management upgrades  Managed Telephony (PABX) upgrade projects at 5 interstate sites.• Managed and maintained issues and risk registers.• Financially controlled and managed all projects.• Identified and managed project risks and issues• Facilitated and arranged project meetings. Maintained and prepared project plans management reports as well as collating/analysing project information.• Developed and wrote up IT Service Proposals. Show less

• Project Managed Westpac Consumer banking IT Infrastructure projects the included:  Implementation of Security around development and production mainframe.  Implementation of a secure Merchant Fraud Detection System  Upgrading the Commercial Loan System  Implemented Omegamon/Tivoli monitoring and alerting for Websphere and MQ Series.• Managed the Qantas Mainframe relocation of the Teradata (NCR). The relocation involved both the physical and logical relocation of the… Show more • Project Managed Westpac Consumer banking IT Infrastructure projects the included:  Implementation of Security around development and production mainframe.  Implementation of a secure Merchant Fraud Detection System  Upgrading the Commercial Loan System  Implemented Omegamon/Tivoli monitoring and alerting for Websphere and MQ Series.• Managed the Qantas Mainframe relocation of the Teradata (NCR). The relocation involved both the physical and logical relocation of the airlines’ Development/Test and Production Teradata from Qantas’ George Street Sydney Data Centre to the IBM data centre at Baulkham Hills.• Responsibilities included the raising of Change Requests and presenting to the Change Management board to get approvals to implement into Development, Test and Production environments• Development of implementation plans which included dependencies and contingency plans for risks as well as back out plans as part of Change Management.• Financially and task managed teams of up to 20 personnel. • Performed Order Management from 3rd party vendors such as UNISYS, Software Spectrum• Reviewed and performed changes in Change Management system.• Performed QAs for the PM Service Organisation.• Financially managed Statements of Work with associated cost models to ensure projects were delivered within allocated budgets.• Managed scope changes through change management as well as any process deviations to the projects.• Developed process guides for PMs within the IBM Project Management Competency. Show less

• Successfully Project Managed and implemented OH&S Incident Tracking System. • Liaised with Internal and External Software developers and suppliers as well as coordinated activities and agreements between business managers, internal stakeholders, clients, and vendors. • Performed detailed planning and analysis when required for the delivery of organisational wide IT infrastructure for the Transfield Services OH&S Incident Tracking System.• Provided Business Process Analysis and… Show more • Successfully Project Managed and implemented OH&S Incident Tracking System. • Liaised with Internal and External Software developers and suppliers as well as coordinated activities and agreements between business managers, internal stakeholders, clients, and vendors. • Performed detailed planning and analysis when required for the delivery of organisational wide IT infrastructure for the Transfield Services OH&S Incident Tracking System.• Provided Business Process Analysis and implemented releases as per requirements.• Prepared and distributed weekly status reports and updates to stakeholders.• Prepared and delivered training material to trainers as well as trained the Trainers. Show less

• Project Managed solutions that included:- Case & Claim Management System for the NSW Guardianship Tribunal- Document Management Systems, - Financial and Self-Insurance Management Systems,• Project Managed of existing customer Implementations and Upgrades. • Implemented a Financial Compliance system for the Department of Fair Trading. • Responsible for the development of User Requirements, Functional and Technical Specifications.•Performed analysis and development… Show more • Project Managed solutions that included:- Case & Claim Management System for the NSW Guardianship Tribunal- Document Management Systems, - Financial and Self-Insurance Management Systems,• Project Managed of existing customer Implementations and Upgrades. • Implemented a Financial Compliance system for the Department of Fair Trading. • Responsible for the development of User Requirements, Functional and Technical Specifications.•Performed analysis and development of data migration plans.• Performed Business Process Analysis.• Prepared status reports and attended and presented at Steering Committee meetings.• Prepared status meeting minutes followed with coordination and implementation of tasks and actions.• Developed, maintained and updated Problem and Issue registers for existing Projects as well as new implementations and upgrades.• Raised and managed change requests and submitted to Change Management Board for approvals. Show less

• Project Managed Infrastructure and Application projects: > Hot Desk – setting up the infrastructure and the desktops for a Hot Desk area. > Relocation of CSC/IM/Finance, Project Managing the IT portion of the infrastructure relocation of around 200 users.> Infospan – Corporate Visa card, financial tracking system. • Developed communication plans and delivered the training to ensure that the South Pacific user community, IM organisation and business sponsors were fully… Show more • Project Managed Infrastructure and Application projects: > Hot Desk – setting up the infrastructure and the desktops for a Hot Desk area. > Relocation of CSC/IM/Finance, Project Managing the IT portion of the infrastructure relocation of around 200 users.> Infospan – Corporate Visa card, financial tracking system. • Developed communication plans and delivered the training to ensure that the South Pacific user community, IM organisation and business sponsors were fully briefed.• Delivered the methodology for Application Baseline / Benchmarking results to potential outsourcing vendors (HP or Fujitsu)• Performed baseline and benchmarking of 15 applications including SAP, MS Office, Lotus Notes and Business critical apps, in a number of states, as well as NZ.• Co-ordinated the tender processes for the BOC outsourcing agreement of project team resulting in the signing of a 5 year Infrastructure Services Agreement between Hewlett Packard and Fujitsu Show less

• Provided 2nd and 3rd level MS Win 95 Desktop, Network, Training and Application Support to over 600 clients in the South Pacific Head Office, located in North Ryde• On-site Support Engineer for the network and infrastructure that consists of 30 file and print servers, CISCO switches and routers, an assortment of printers, Telemetry equipment• Liaised daily with the Hewlett Packard (main outsourcer) in regards to ongoing maintenance and support of the network infrastructure as well as… Show more • Provided 2nd and 3rd level MS Win 95 Desktop, Network, Training and Application Support to over 600 clients in the South Pacific Head Office, located in North Ryde• On-site Support Engineer for the network and infrastructure that consists of 30 file and print servers, CISCO switches and routers, an assortment of printers, Telemetry equipment• Liaised daily with the Hewlett Packard (main outsourcer) in regards to ongoing maintenance and support of the network infrastructure as well as user incidents, issues and problems• Responsible for buying and/or hiring IT software and hardware for the BOC business (Finance, Sales & Distribution and HR)• Coordinated and supported daily backups, using DLT and DDS type media and ‘Backup Exec’• Designed, developed and maintained Information Management Intranet site.• Provided 24 x 7 Emergency On-site supports.• Tested and assessed new technologies for the business. Eg PDA’s, Load balancing tools, CRM products, scanning and storage devices Show less

• Designed and delivered training on SAP processes (SD, PP, and FI) as well as MS applications such as Windows 95, MS Office, and Lotus Notes. MS Access • Provided 2nd level support for SAP in Sales & Distribution, Finance, Production Planning, Human Resources and other BOC legacy applications• Monitored and performed updates to security profiles for SAP users• Provided technical support for an Operations, Production and Logistics client-server application (MS Access client… Show more • Designed and delivered training on SAP processes (SD, PP, and FI) as well as MS applications such as Windows 95, MS Office, and Lotus Notes. MS Access • Provided 2nd level support for SAP in Sales & Distribution, Finance, Production Planning, Human Resources and other BOC legacy applications• Monitored and performed updates to security profiles for SAP users• Provided technical support for an Operations, Production and Logistics client-server application (MS Access client connecting via ODBC to an ORACLE database) • Liaised effectively with the business community and the IT Department and developed SAP business process specifications• Implemented and supported web based training tool (STT) Show less

* Developed system requirements and assisted in the implementation of the UNIX (PICK) system.* Prepared and ran sales reports* Scheduled and ran financial reporting for end of month* Supported and maintained system integrity