Johnny Costa work email
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Johnny Costa personal email
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With a solid foundation of 10 years in hospitality and a current role as a Technical Services Team Leader, I bring experience and passion to my work. My commitment to teaching and mentoring is a cornerstone of my leadership style, as I am dedicated to helping individuals grow and achieve their fullest potential. I am constantly seeking ways to enhance processes and methods, driven by a desire for continuous improvement and excellence.My focus on increasing productivity is coupled with a collaborative approach, ensuring that my team works cohesively towards common goals. As a team leader, I prioritize nurturing my team members, and fostering an environment where they can thrive and develop their skills. My goal is to create a supportive atmosphere that empowers individuals to excel and contribute meaningfully to our collective success.
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Technical Services ManagerEmarsysBathgate, Gb
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Customer Support Team LeadEmarsys May 2023 - PresentLondon, England, United Kingdom
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Technical Client SupportEmarsys Jul 2021 - May 2023London, England, United Kingdom
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General ManagerAll Bar One Apr 2018 - Jul 2021Reading, United KingdomP&L controlling and actioning on a 1.3M year revenue siteWeekly, Monthly and Quarterly Sales budget planning and exceeding on average by 10%Implementing of new standards according to company safety policy and Health and Safety standardsLaising on behalf on ABO and working really closely with important customers to ensure excellent customer experience. Supporting 25 members of staff whilst ensuring coaching, developing and promotingChairing weekly meetings to drive sales strategies (i.e. Seasonal events) -
Departmental (Assistant) ManagerJamie Oliver Restaurant Group May 2017 - Apr 2018Reading, United Kingdom-Promoting good Food Safety and Health & Safety habits by conducting daily checks and placing required callouts when necessary -Make regular commercial decisions based on full understanding of the P&L accounts created -Report figures and create P&L reports weekly-Driving and delivering agreed sales-Identifying and maximizing all sales opportunities by promoting excellent customer service-Act as a role model for staff and an ambassador of the Brand
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Assistant General ManagerAll Bar One May 2015 - Apr 2017Managed and controlled stock loss below company standard of 1%Supervised and established food quality at 74%, 13% above company standardChaired weekly meetings to drive sales strategies (i.e. Seasonal events)Christmas Sales L4L 21.7% growth compared to previous yearDelivered high levels of customer service with a proven record of 83% guest satisfaction, 12 % above company standardTraining and developing the teams by providing thorough induction plans and training milestonesFirst point of contact for internal and external contractorsMaintained H&S Standards to a 5/5 consistent scoreManaged personnel files, to comply with most recent legislationManaged ER cases (investigations, disciplinary, absence and performance management)
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Team LeaderAll Bar One May 2014 - Apr 2015
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BartenderAll Bar One Aug 2013 - May 2014Assess customers’ needs and preferences and make recommendationsStay guest focused and nurture an excellent guest experienceDeveloping constructive and cooperative working relationships with others, and maintaining them over time
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Tier 2 Technical SupportAmen Portugal 2012 - 2013Hosting and email technical Support, Deployment of websites using Basekit and epages ecommerce stores. Identify, correct faults and provide resolution for complex problem tickets regarding domain registration, hosting and dedicated / Virtual servers.Plesk Control Panel supportDaemons: SSH, Apache, IIS, MySQL; Mailenable, Qmail, Postfix; SpamAssassin; Bind; proftpdShared Hosting Services Troubleshooting: DNS, HTTP, IMAP, POP3, MySQLDomain name services Management: registration, renewal, status, whois.Operating Systems: Windows Server, Linux
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Project ManagerCool Paper Jan 2007 - Dec 2011Liaising with customers and suppliers with regards to projects and ordersCreated projects using Adobe Photoshop, Adobe Illustrator, Corel Draw, AutoCAD, FreeHand, MsOfficePioneered new bestselling business line for the company (i.e. t-shirt printing)Worked directly with well-known companies
Johnny Costa Skills
Frequently Asked Questions about Johnny Costa
What company does Johnny Costa work for?
Johnny Costa works for Emarsys
What is Johnny Costa's role at the current company?
Johnny Costa's current role is Technical Services Manager.
What is Johnny Costa's email address?
Johnny Costa's email address is jo****@****ail.com
What skills is Johnny Costa known for?
Johnny Costa has skills like Customer Service, Photoshop, Logo Design, Negotiation, Wine, Food Service, Management, Team Management, Microsoft Office, Team Leadership, Sales, Store Management.
Who are Johnny Costa's colleagues?
Johnny Costa's colleagues are Becky Chacon, Ginnie Lam, Aleksandra Riazanova, Askiner Ali Kizilirmak, Alanna Taylor, Zsombor Margetán, Vivien Fábry.
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Johnny Costa
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