João Paulo Pereira Costa Email & Phone Number

New York, United States

KUDO is a New York based startup providing a language as a service platform enabling video conferencing with live language translation. It is headquartered in New York City and employees are globally distributed.• Project management of client’s meetings and events.• Meeting logistics, discovery calls, and meeting rehearsals.• Scheduling support personnel.• Tracking and monitoring of meetings and personnel.• Scheduling and support through the platform backend.•… Show more KUDO is a New York based startup providing a language as a service platform enabling video conferencing with live language translation. It is headquartered in New York City and employees are globally distributed.• Project management of client’s meetings and events.• Meeting logistics, discovery calls, and meeting rehearsals.• Scheduling support personnel.• Tracking and monitoring of meetings and personnel.• Scheduling and support through the platform backend.• Training and management of meeting operators.• Client Management Support: Liaising with Client Managers and Account Executives to coordinate client handovers.• Working with the Client Management team to improve and refine the client journey and onboarding process. Show less

Malmö, Skane County, Sweden

Kind is an app for the healthcare sector. Its headquarters are located in Malmö (Sweden) and employees are allowed to work remotely.· Running incoming requests in English, Spanish and Portuguese from customers through multiple channels, such as Intercom, Zendesk, email and Kind App’s internal Chat, as well as conducting demos about the application in Spanish and Portuguese to Spanish and Brazilian clients.· Troubleshooting issues with the development and CS team using Slack, Jira or… Show more Kind is an app for the healthcare sector. Its headquarters are located in Malmö (Sweden) and employees are allowed to work remotely.· Running incoming requests in English, Spanish and Portuguese from customers through multiple channels, such as Intercom, Zendesk, email and Kind App’s internal Chat, as well as conducting demos about the application in Spanish and Portuguese to Spanish and Brazilian clients.· Troubleshooting issues with the development and CS team using Slack, Jira or email, along with researching to properly be able to hand over an investigation to the development team.· Tracking and reporting patterns in behavior and/or issues in order to figure out how to reduce thresholds and improve the journey of Kind App users.· Strategizing around how the company can better meet our customers and constantly improve the support Kind provides.· Acting as the main point of contact in all matters relating to Mexican clients' concerns and needs.· Strengthening client relationships to achieve long-term partnerships.· Carrying out Sales efforts in Brazil and Spain to convert leads into clients. Show less

Belo Horizonte Area, Brazil

· Managing import routines, establishing procedures, workflow and internal controls for process monitoring and top management decision making.· Expediting import processes from country of origin until nationalization of inputs, ensuring accordance and compliance with the established schedule.· Preparing and checking all international documents pertaining the comercial operations.

Santiago Province, Chile

· Monitoring of human, political, economic and social development indexes in South America to draft reports, discussion points, summaries and other documents for the Regional Office and OHCHR headquarters.· Preparation of presentations and materials on human rights issues concerning the internal and external activities of the human rights officers.· Assistance in the public information and media activities of the regional office in order to ensure transparency and dissemination of the… Show more · Monitoring of human, political, economic and social development indexes in South America to draft reports, discussion points, summaries and other documents for the Regional Office and OHCHR headquarters.· Preparation of presentations and materials on human rights issues concerning the internal and external activities of the human rights officers.· Assistance in the public information and media activities of the regional office in order to ensure transparency and dissemination of the content by the regional office.· Translation of documents in Portuguese, English and Spanish. Show less

Geneva Area, Switzerland

· Preparation of minutes and reports on the discussion points on the agenda of the 36th Session of the United Nations Human Rights Council.· Organization of internal data and information for the Chilean Diplomatic Mission.· Supporting the human rights team during the Universal Periodic Examination (UPR), Treaty Bodies and Human Rights Council sessions by developing information tables on resolutions, preparing minutes and reports on agenda items.

Belo Horizonte Area, Brazil

· Responsible for keeping direct contact with customers (digital products clients), solving their doubts regarding the use of digital tools.· Resend purchases and issue refunds.

Belo Horizonte Area, Brazil

· Scientific initiation researcher on the project entitled "The Geopolitical Relevance of Gibraltar", financed by Pontifícia Universidade Católica de Minas Gerais (PUC Minas).

Belo Horizonte Area, Brazil

· Counseling Brazilian students willing to study in educational institutions in the United States.· Organization of events and conferences to disseminate study opportunities in the United States.· Conducting research and systematizing information to serve the public interested in studying at American institutions.· Preparation and dissemination of digital communication material.

Belo Horizonte Area, Brazil

· Student invited by his teachers to participate on the research project entitled "High school in Minas Gerais: the Challenges of Citizen Training and Social and Productive Inclusion".· Data collection and data mining for preparing reports and writing scientific articles.

Master'S Degree, European-Latin American Cooperation., 8.5 Out Of 10 In The Grading System Used In All Argentinian Universities.

Activities and Societies: Theoretical studies carried out at the headquarters of Buenos Aires (Argentina) and Bologna (Italy) Università.

Academic Exchange Program, International Relations And Affairs

International exchange program for an academic semester, offered by the International Relations Office of PUC Minas in partnership.

Bachelor'S Degree, International Relations And Affairs, 90 Out Of 100 In The Grading System Used In All Brazilian Universities.