Maria Beltrao Email & Phone Number

Guelph, Ontário, Canadá

Providing administrative support to the Corporate Building Maintenance team, with a focus on business, financial, and administrative communications.

Guelph, Ontario, Canada

Provide administrative support to Environmental Services DivisionsProvide exceptional and professional customer service to both external and internal customers, which may include customer complaint resolution, information dissemination, customer appointment scheduling.Provide financial assistance, preparation of purchase orders, cheque requisitions, cash handling, maintain billing processes and dataProvide Departmental support in the records, documents and maintenance management systemKPI tracking for customer inquiries and concernsAssist with the maintenance of regulatory compliance documents and policiesProvide back up and support coworkers and departmental administration in their absence or when required.

Olinda, Pernambuco, Brazil

Updated reports, managed accounts and generated reports for the company database.Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.Developed standard operating procedures for all administrative employees.Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.Handled client correspondence and tracked records to foster office efficiency.Achievements:Managed an insurance policy with more than 1500 lives monthly, dealing with all negotiations regarding payments, receipts, communication with the insurer, opening calls, and other matters.

Olinda, Pernambuco

Provided product and service information to customers.Maintained customer satisfaction with strategies focused on addressing customer needs and resolving concerns.Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.Executed record filing system to improve document organization and management.Edited documents and emails to improve the accuracy of language, flow and readability.Achievements:Assisted in the service of more than 800 customers annually, accompanying the sending and receiving of insurance policies, payment of installments, and other processes necessary for contracting services.

Olinda, Pernambuco

Sorted, organized, and maintained files.Collected, arranged, and input information into database system.Provided clerical support, addressing routine and special requirements.Supported sales team with administrative assistance such as coordinating paperwork and responding to basic inquiries.Interacted with customers by phone, email, or in-person to provide information.Achievements:Decreased consumption of supplies by up to 50% by implementing a new method of printing and document archiving.