Robert Costa Email & Phone Number

Conceived, Produced and Conduct FREE weekly virtual Career sessions to assist job seekers and people in career transition. Conduct the meetings, find,interview and book the special guest speakers/presenters.Career Sessions: Every Tuesday 6:00-7:30 PM Pacific Time- Career-focused speeches/presentations- Weekly Interview Practice with instant feedback- Special event Guest Speakers, Career Coaches, Human Resource Professionals, Hiring Managers and other Subject Matter Experts once a month. -Tips and Tricks on maximizing your job search-Pitch Practice-How to and when to pitch during a job interview (coming soon)- Guests are always welcome (FREE)Link: https://zoom.us/j/98937546543 Additional meetings for Entrepreneurs and Entrepreneurial-minded individuals:Entrepreneur Meetings: Thursdays 12:30-1:45 PM Pacific Time- Entrepreneurial-focused speeches/presentations- Impromptu Questions to learn to think on your feet-Pitch Practice-How to pitch to potential investors, co-founders (coming soon)- Guests are always welcome (FREE) Link: https://zoom.us/j/94768340926 I also do 1:1 interview practice sessions, Linkedin profile optimization and resume writing and rewriting based on my availability.Advertised on Linkedin, Facebook, Meetup and other career distribution listsSponsored as a public service by the Silicon Valley Entrepreneurs Toastmasters Club

San Jose, Ca, Us

Working as a Lead Product Manager in a Product Owner capacity, led a team of both on-shore and offshore Product Managers, Business Analysts and Data Analysts to gather, write functional requirements for the enterprise application supporting the Enterprise agreement sales tool. Followed the entire software lifecycle process of requirements gathering, Agile discovery, Business Acceptance testing and release management

SIGNIFICANT ACCOMPLISHMENT(S): -Provides guidance and day to day tactical and strategic support to take an entrepreneurial concept and turn it into a product that can be competitive in the market place. -Authored all start-up foundational and legal documents. Defined timelines, deliverables per each co-founder and milestones. Interviewed other potential co-founders.-Assisted with the design and feature-set of the product to be competitive at product launch.

San Jose, Ca, Us

SIGNIFICANT ACCOMPLISHMENT(S):*IT system integration into Adobe eCommerce eco-system of ALL Adobe acquisitions*-Responsible for writing the commerce initiative requirements for all Adobe company acquisitions to allow the newly acquired company to be sold through the Adobe commerce eco-system. The requirements documents define all of the commerce system attributes and parameters which include the go to market, route to market (selling programs), reporting metrics and entire customer journey from discovery of product, sales, renewal experience. -Responsible for the entire end-to-end experience for Consumers, SMB and Enterprise customers. Emphasis on requirements also include optimum user experience of all customer surfaces to reduce support issues and increase retention and revenue. Cross-functional team coordination between the Product business unit, marketing, legal, commerce system architecture, finance, pricing, operations and , support to ensure a seamless end to end user experience.-Defined complete end to end business and technical requirements for a new IT PMO intranet portal consisting of a knowledge base and document repository, chat and collaboration functionality.

SIGNIFICANT ACCOMPLISHMENT(S):Leader of the Silicon Valley chapter of 4GenNow,Voting member-Board of Directors.4GenNow is an early stage, high-impact social enterprise with a new model to create and fund startups.We are a 501c3 non-profit organization with 1900+ intergenerational entrepreneurs in 35 states and 23 countries. Mission: create intergenerational collaboration, one startup at a time Customers: Solopreneurs (solo founders) who lack complementary skills or experience, connections or capital is an early stage, high impact social enterprise with a new model to create and fund startups.(4GenNow) focused on matching Baby Boomer, Gen X, Millennial and Gen Z generation entrepreneurs with Angel Investors. Audience includes first-time and seasoned entrepreneurs, venture capitalists and angel investors. -Bridge the gap between the differences and then work together toward a common goal. -The meetings are a place to confidentially verbalize business ideas, determine which idea is the most viable and then work to obtain the seed capital and resources to turn this business idea into a successful start-up. -Silicon Valley Chapter meetings held in multiple locations throughout the Silicon Valley. -Our group is open to all from people interested in entrepreneurship to serial entrepreneurs and venture capitalists and angel investors.#Nonprofit #Entrepreneurship-The name of our Linkedin group is 4GenNow: Connecting 4 Generations of Entrepreneurs Group ID:12010097 https://www.linkedin.com/groups/12010097/

San Jose, Ca, Us

SIGNIFICANT ACCOMPLISHMENT(S):*eLearning portal (Cloud-based) for Information Technology courses >1 million students worldwide*Cisco Networking Academy is a global e-learning platform used by many learning institutions from middle school to universities to teach IT-related courses and provide certifications. (www.netacad.com)-Acting in the Agile Product Owner capacity for Cisco Networking Academy, I worked to define the product road map by writing and prioritizing user stories, define and/or refine the User Experience and User Interface (UI/UX). Manage the development effort of three world-wide software development teams by defining incremental improvements and prioritized feature releases and establishing acceptance criteria. The development effort is in alignment with internal and external-facing market-driven business needs, customer-facing instructor feedback to optimize and maximize the user experience and platform productivity for all users to include students, instructors and administrators.-Responsible for the US Section 508 Accessibility and EU GDPR compliance.-Additional responsibilities include Product Owner of France-based Cisco Colleges.fr e-learning platform for middle school students in addition to managing the End of Life for a non-profit portal.- Contributing member of core team to define and manage new requirements of complete system technology re-platform and Product Owner acceptance testing.

SIGNIFICANT ACCOMPLISHMENT(S):Principal/Owner for Program Management Consulting with the following projects:- Design and deploy community-centric information portals using a mixture of web widgets and proprietary web design. - Information on portals may include information important to each community by using surveys. Information based on community may consist of business listings, real-estate information, demographics, real-time fire danger/fire maps (wild land fire areas (google map kml) overlays), crime maps (google map kml), personal weather stations (Wunderground) etc. Public safety. Portals are financially supported by using the banner ad business model. Projects: -Co-organizer/Leader of a Silicon Valley group focused on breaking down the barriers between the Millennial and Baby Boomer generation entrepreneurs. The group works to define the common thread and the differences between the generations. Bridge the gap between the differences and then work together toward a common goal. The meetings are a place to verbalize business ideas, determine which idea is the most viable and then work to obtain the seed capital and resources to turn this business idea into a successful start-up. - Scrum Master of a team of 8 recent college graduate web developers focused on the front-end and User Interface/User Experience (UI/UX) of a eCommerce non-profit community outreach program website. -Leading a team for the redesigning of the FMFA.inc. website for the marketing and enrollment of courses focused on Agile-based (Scrum.org) courses, specifically intensive 6-week Certified Scrum Master, Professional Scrum Product Owner and Certified Scrum Developer courses (2-day). The effort is also designing multi-page brochures with content and branding in alignment with the website. -Beta Tester for both hardware and software products for Centercode/Betabound# Program Manager #Beta Tester

Palo Alto, Ca, Us

SIGNIFICANT ACCOMPLISHMENT(S):*Business Portal (Cloud-based) supporting SAAS model in excess of $300M annually*-Provided Product and Program management in a hybrid Waterfall/Agile (Scrum) methodology. Business Portal Tool Owner, Operations and Administration of a 3rd party cloud-based Business portal used by VMware channel partners to submit their monthly rental software usage (SaaS model) and online ordering/upgrades in excess of $300M annually. Management of portal from staged beta world-wide release to IT integration with order management enterprise and customer relationship management applications. -Responsibilities included Program Management of timelines, priorities and definitions for new software features, bug releases and developer tasks. Authoring of Business Requirement documents. Business Process and workflow definitions and implementation across multiple business units. Subject matter expert of Business Portal to entire channel. (Internal VMware employees, Aggregators and Service providers.) Weekly strategic partners status/update meetings. Additional duties included complete administration of tool in support of all day to day portal operations. -Staged world-wide Partner on-boarding, end-to end world-wide portal new user and new feature training to all world-wide VMware partners (Aggregators, Service Providers and VMware internal stakeholders), 1st level technical/operational support, bug reporting/testing, end-to-end testing, SOX compliance, data integrity audit between Order Management system, Customer Relational Management System and Business Portal in preparation for 1st tier IT enterprise integration. Extensive metrics provided weekly to middle, senior and executive management. #Programmanager #Productowner

- Own, improve and maintain property for the rental market located on the central California coast. - Property within easy driving distance of Silicon Valley in a rural setting with all of the amenities of suburban living.

San Jose, Ca, Us

SIGNIFICANT ACCOMPLISHMENT(S):- Documented the entire IT infrastructure behind Applied Materials Customer Portal B2B site. (My.Appliedmaterials.com)- Provided training documentation for all of the administrative applications. Document is now the framework of a living document that could be used as the basis of training for future administrators and product managers of the Applied Materials Customer Portal B2B site.- Provided on-site training of an off-shore engineer on the day to day operations, administration of the Customer Portal B2B site at Applied Materials.- Additional training included key inter-departmental contacts to provide smooth transition to off-shore contractor support.

Santa Clara, Ca, Us

SIGNIFICANT ACCOMPLISHMENT(S):- Provided day to day operational support, administration, technical support, Product Management, administration and world-wide deployment for a customer-facing enterprise level secure B2B portal site (My.Appliedmaterials.com) -Tool ownership of a SAP-based eCommerce application (SparesSolutions). -Single point of contact for the world-wide account managers, field ops managers, customers and internal organizations. Provided SOX compliance (documentation and internal audits) Presentations to sales teams, divisional senior executives and customer audiences. - Core Team member of Customer Portal team to discuss technical issues and issues affecting the customer experience. I supported the application from a Program Management/Project Management focus with an emphasis on business strategy. - Provided future vision based on metrics and customer feedback and IT feasibility. Application implementation and deployment, world-wide customer company deployments (rollout) and on-site customer application presentations with account team, application technical support. - Member of the original core team to drive the customer portal B2B site from concept to reality.- Assisted in defining complete user experience/application user interface. Generate and present metrics/presentations/suggestions to Senior Executive Management.-Authored and presented high-level presentations to sales teams, divisional executives and customers. -Defined and deployed customers world-wide providing coordination between company’s IT department, legal council, account/operations managers and customers.-Set-up and configured customers via administrative screens.-Single point of contact for technical support issues affecting customer user experience. Provided user account technical support, business and process management, metrics, program management and vision through new specifications to meet future business needs.#Platformowner #eCommerce #B2B

Santa Clara, Ca, Us

SIGNIFICANT ACCOMPLISHMENT(S):-Identified a gap in the refurbishment sales process. Conceived and generated a Sales mailbox to capture multiple lost sales opportunities which yielded Millions in unrealized revenue. -Provided first line Technical Support to world-wide Semi-conductor Fab-Based end users, internal customers and Customer Engineers of both legacy and current semiconductor fabrication equipment. (100mm-300mm) -Phone and e-mail support included system electrical and software configuration troubleshooting, spare part number search using SAP and Oracle-based data systems, part comparison and identification using Visual Spare Parts Identifier/ bill of materials and engineering documentation (CAD) Content Management Maintenance System (CMMS) for multiple types of complex semi-conductor fabrication equipment. -Support of down systems, equipment start-ups, field retrofits and product improvement. Identification and escalation of key technical issues and spare part issues for the enhancement of customer satisfaction, reduced mean-time to repair (MTBR) and lower cost of ownership (COO). Identify and analyze non-functional company business processes in conjunction with infrastructure analysis. -Creation of new business processes to help with the efficiency of the department and assistance with other functional groups. Member of development and support teams of many new applications, content management and connectivity initiatives. -Conceived, designed, developed and implemented multiple Intranet web pages. Continuous website content additions per field internal needs though surveys, directives, customer calls and site feedback. Awarded divisional Employee of the Quarter multiple times. - Project management of multiple field and employee productivity, customer satisfaction/productivity and revenue generation projects. - Day to Day operations, world-wide deployment and support of a customer-centric online application.# Engineer # TechnicalSupport

SIGNIFICANT ACCOMPLISHMENT(S):- Co-Founder of diet company based on a book written by co-founder and inventor of the diet plan, Milan Pakes. - Formatted and edited the book that was the basis of the business. Book was written by diabetic author and based on the glycemic index.- Designed the website to advertise the book and provided marketing vision to maximize the sale of the book and move to the next step based on the success of the book.

SIGNIFICANT ACCOMPLISHMENT(S):- Co-Founder of an early social networking website and company.- Provided the vision of the user interface and user experience. Drove the conversion of the online content from a dial-up bulletin board service to an actual web-based online service. - Wrote the business plan, provided the marketing research, business equity agreements, letter of incorporation. Office location. Provided early seed capital.