Mihai Costea Email & Phone Number

Phoenix, Arizona, United States

As an Operations & Project Manager at a flooring company, I oversee and optimize operations to ensure efficient project execution and superior customer service. My role includes: • Streamlining Operations: Implemented team management software (Trello) for 20+ teams, improving communication, organization, and project tracking. • Warehouse Management: Established the company’s first warehouse, developing Excel-based inventory systems to track materials efficiently. • Project Oversight: Manage residential and commercial flooring projects, ensuring quality, adherence to timelines, and budget control. • Estimating & Bidding: Prepare competitive bids and accurate estimates for both residential and commercial projects. • Customer Relations: Consult with homeowners, builders, and contractors to deliver tailored flooring solutions, including in-home consultations and measurements. • Distributor Management: Build and maintain strong relationships with flooring distributors, manage accounts, and coordinate sample requests. • Scheduling & Sales: Schedule projects, sell flooring materials, and keep customers updated on orders and timelines. • Pricing Management: Develop pricing strategies for services and materials to maintain profitability and market competitiveness. • Administrative Support: Handle invoicing, insurance, onboarding documents, and other critical administrative functions. • Strategic Collaboration: Partner with the owner to make key decisions and support business growth initiatives.My work combines operational leadership, project management, and customer-focused solutions to contribute to the company’s growth and success.

Timişoara, Timiş, Romania

- Effectively managing the daily operations of the hostel and the Airbnb apartments- Offer the best customer experience to our guests - Coordinate and implement sales and marketing activities of the property- Keep the location clean and solve all maintenance issues - In charge of all aspects of the business: customer relationship, reservations, house keeping, reception of the guests, basic accounting- Increased hostel profitability by controlling expenses, and increasing bookings- Help customers by suggesting city attractions and made them feel like home and have a comfortable stay

Romania

- Provide a high level of customer service by assisting US customers and come up with a technical solutions for their inquiries, on email and over the phone- Amazon Seller Central listing management- Creating Amazon Posts and come up with creative ideas- Attending the online meetings and participate in creating new SOPs for the company- Amazon FBA inventory management- Creating product listings - Title, bullets, descriptions- Keywords and reviews research

Romania

- Build and operate all aspects of sales business- Products and suppliers search - Negotiated prices with product suppliers to maintain profit - Kept track of inventory levels and financial data in Excel spreadsheet - Create the product description and design the Enhanced Brand Content (A+)- Make sure to provide 100% customer satisfaction- Develop and improved relationship with product supplier

Deta, Timiş, Romania

- Develop and implement strategic initiatives for recruiting sewers in a multi-site automotive organization- Manage full cycle recruiting process and implement Employment Marketing Strategies to attract passive job seekers- Determine applicant qualifications by interviewing applicants, analyzing responses and verify references- Administer HR-related documentation, such as contracts of employment and HR-related queries from the employees- Ensure the relevant HR database is up to date, accurate and complies with legislation- Improves organization attractiveness by recommending new policies and practices, monitoring job market in Timis county- Develop and execute a personal time management plan- Operates as a human resource generalist administering all aspects of human resource programs

Timişoara, Timiş, Romania

- Recruitment process outsourcing- Screening and shortlisting candidates for employers to interview- Conduct effective technical training sessions for future employees- Maintaining permanent communication with clients and temporary employees- Ensure business practices are in accordance with human resource policies and labor laws- Participate in the design, development and implementation of innovative workforce retention programs

Timişoara, Timiş, Romania

- Responsible for the proper care and maintenance of the cars, be sure that they are in perfect condition- Ensure a good partnership with car services - Use company approved sales and service techniques when determining customer needs- Offer optional products to meet customer wants and needs- Prepare all rental and return documents accurately and completely- Assist customers by effectively resolving all customer service issues

Timişoara, Timiş, Romania

- Plan the organization and implementation of BTL advertising campaigns - Recruiting the most suitable candidates for every brand activation- Providing comprehensive training on product, activation mechanics, store policies and procedures - Supervising and checking on the activation at regular intervals, throughout the campaign- Providing weekly reports on sales, pricing, inventory management, consumers comments and promoter interaction

Master Première Année (M1), Master Sciences Humaines Et Sociales - Espaces, Sociétés, Environnement

Bachelor'S Degree, Tourism

Activities and Societies: AIESEC ; GEOTIM ; EGEEA ; OSUT