Costin David Email & Phone Number

Bucharest, Romania

• Implemented instructional technology support using various tools for teaching and learning, including following related software programs and applications used in eLearning.
• Performed project management tasks when required and maintained the relationship with the SMEs and stakeholders from the start until project delivery.
• Demonstrated knowledge of varied learning modalities.
• Built and updated evaluation and survey tools to monitor and improve effectiveness of courses.
• Acted as Lead Instructional Designer on multiple projects assuring consistency across the project.
• Developed curriculum and learning materials to increase comprehension.

Bucharest, Romania

• Wrote reports outlining results to facilitate management decision making.
• Completed root cause analysis on routine and complex problems.
• Served as the single point of contact for the company's 1st level of support.
• Drafted whitepapers, user manuals, implementation documentation and support base entries to reduce customer tickets and customer service expenses and enable support team to solve customer querieseffectively.
• Completed various reports and analyzed each report to decide where improvements could be made.
• Analyzed operational performance to identify pain points and provided actionable solutions to management.

Bucharest, Romania

• Responded to assistance requests from users and directed individuals through basic troubleshooting tasks.
• Explained technology-related details in easy-to-understand terms to individuals from all walks of life and in various job positions.
• Identified issues and implemented appropriate solutions to deliver quick and effective remediation.
• Observed system functioning and entered commands to test different areas of operations.
• Removed malware and viruses from laptops and desktop systems using specialized software.
• Documented repair processes and helped streamline procedures for future technical support actions.