As founder and CEO of Lyon Quality Assurance, I curate a team of dynamic professionals instilling intentionality and empathy in software development. We work with clients on integrating both a quality mindset as well as QA itself in the SDLC. Our commitment to the relationship aspect of our work allows us to embed with teams as true partners instead of just outsourced QA.Communication · Strategic Planning · Leadership Development · Business Development · Cross-functional Team Leadership · Training and Development (HR) · Change Management

Through The Lyon Agency, I work with individuals looking to grow as leaders, make career changes, or just need a sounding board. Most specifically I work with folks in toxic work environments looking to get out, and folks dealing with burnout. We've all been there before, and more often than not could have used guidance on how much was too much, on what boundaries were ok to set, and on when it was time to get out. I founded The Lyon Agency to create a space for folks needing that outside perspective.

In this role, I have utilized my passion for designing people-focused systems to drive the growth of a 2-person startup to a thriving, 20-person team. Over the past 4 years, I have built and implemented workable processes across multiple operational departments including recruitment, finance, operations, and human resources, supporting both the day-to-day functions of the company and the growth of a supportive employee culture. - Managed recruiting team, defined recruiting strategy, personas, and process. Refined strategy per recruiting data and company needs - Built and implemented a strategy for a company restructure in response to the pandemic, transitioning the 10-person staff from a fully in-person office to 100% remote team- Designed and led monthly performance reviews, as well as employee support systems such as accommodation plans and flexible agreements- Created and maintained policies and procedures that supported both the company and employees, providing resources and benefits for staff well-being and accessibility- Implemented engagement techniques such as weekly “interesting facts” presentations and recognition awards, tone tags, team lunches, and quarterly wellness days- Developed and implemented scalable operational strategies that increased productivity while reducing operational costs- Collaborated with fellow executive team to define the company’s vision mission, and long-term strategic goals, increasing company profit by 200%

- Cultivated meaningful client relationships- Managed a dynamic campaign database of over 200 active campaigns- Developed tailored GIS solutions incorporating client’s unique campaign needs - Utilized JIRA, Zendesk, and Trello for efficient request and campaign management- Authored comprehensive internal documents on best practices and process guidelines

- Crafted compelling narratives for clients, fostering brand resonance and audience engagement Spearheaded the development and execution of marketing strategies across social media channels- Executed end-to-end web design projects - Created, administered, and analyzed participant and community surveys - Designed and maintained client-specific databases

- Managed social media platforms- Collated, edited, and disseminated monthly newsletters- Designed and edited inter- and intra- agency documents- Developed and maintained a database of local resources- Provided reporting to multiple agencies on a local and state level

- Designed and implemented emergent curriculum- Built cooperative, supportive relationships with each family- Designed lesson plans suited to each child’s specific developmental needs - Conducted assessments of each child and utilized assessments to inform practice- Presented assessment and observations to parents in conferences and daily communication

- Managed website and social media channels - Managed enrollment database supporting multiple locations- Managed hardware for multiple locations- Collated interagency reports

- Authored role descriptions and governance manuals- Coauthored organizational structure redesigns for multiple clinets- Facilitated process evaluations, analyzed and collated outcomes- Designed outcome and indicator frameworks for health clinics - Wrote literature reviews about organizational development and management- Analyzed, collated, and graphed outcomes of newly implemented national health care plan

-Managed client accounts. -Managed client’s social networking, blogs, websites, and databases. SEO and Google AdWord Management specialist. -Researched, wrote and photographed travel articles for Michigan destinations.