João Cotrim 🏳️🌈 Email and Phone Number
Passionate about cloud computing and dedicated to continuous learning in this dynamic field, I thrive on exploring new technologies and expanding my expertise. With a knack for quickly grasping concepts, I efficiently manage my time, prioritizing tasks to ensure maximum productivity.As a natural leader, I take pride in spearheading projects and assuming responsibility for their success. Believing in the power of effective communication and teamwork, I foster collaborative environments where every team member's contribution is valued, knowing that it's the synergy of diverse talents that drives true success.My journey into psychology reflects my innate curiosity about the human mind and behavior, which I believe enriches not only my professional endeavors but also various aspects of my life. This multidisciplinary approach has equipped me with a unique blend of skills, including proactivity, communication, leadership, creativity, teamwork, innovation, and empathy.I am committed to leveraging this diverse skill set to drive innovation, facilitate collaboration, and achieve shared goals in every project I undertake. Let's connect and explore how we can collaborate to make a meaningful impact in the world of cloud computing and beyond.
Cognizant
View- Website:
- cognizant.com
- Employees:
- 340955
-
Sales Development RepresentativeCognizantState Of São Paulo, Brazil -
Pitch Analyst - Google Cloud PlatformCognizant May 2023 - PresentSão Paulo, Brasil- Supporting teams at Google Cloud in driving business growth through strategic research, market analysis, and proposal development.- Proficient in presenting insights to clients and management, facilitating the identification of new expansion opportunities within the Latin American market.- Skilled at coordinating processes and workflows among diverse stakeholders.- Committed to mentoring and training new team members.- Experience in content used at events, strategically adapting according to audience, industry and region. -
Global TrainerCognizant Dec 2022 - May 2023São Paulo, Brasil- Leading training sessions for new customer service agents specializing in a GPS application- Facilitating app and workflow refresh sessions to disseminate updates among the team- Providing support during the onboarding process for new team members- Updating presentation materials and decks as needed- Delivering weekly individualized metrics feedback to agents to drive performance improvement -
Community SpecialistCognizant Jun 2022 - Dec 2022São Paulo, Brasil- Overseeing and moderating Facebook Communities- Generating and translating fresh content and announcements for product dissemination- Facilitating close communication with product experts, actively gathering and disseminating valuable community feedback- Spearheading User Generated Content (UGC) initiatives- Analyzing weekly and monthly reports to track community activities- Crafting visual content including images and GIFs to enhance overall engagement- Daily upkeep and creation of spreadsheets, slides, and documents using G-suite -
Subject Matter ExpertCognizant Jan 2022 - May 2022São Paulo, Brasil- Key liaison for customer service support processes, primarily focused on social media channels- Accountable for the creation, upkeep, and refinement of product processes- Providing technical assistance and serving as a bridge to the development team- Contributing to team metric monitoring efforts- Managing spreadsheets and crafting presentation slides as needed- Validating and analyzing responses from new agents during their adaptation phase- Compiling and presenting daily reports on operational activities -
Social Media Support AgentCognizant Jun 2021 - Jan 2022- Providing user support via various social media platforms including PlayStore, Twitter, and Facebook- Assisting Spanish-speaking users as needed- Reviewing and flagging outdated content for escalation to the team leader- Maintaining a daily report documenting resolved cases -
Spe - Customer Service Agent IiiCognizant Jun 2019 - Jun 2021São Paulo E Região, Brasil- Assisting users of a ride and GPS app with inquiries and concerns- Generating comprehensive technical reports to document user contacts and issues- Verifying the analysis performed by new agents during their onboarding phase -
Content AssistantCognizant Oct 2018 - Jun 2019São Paulo, São Paulo- Conducting sensitive content analysis- Performing meticulous revisions, incorporating stakeholder criteria- Ensuring all updates are implemented- Serving as the third reviewer to resolve discrepancies between reviews and a dedicated queue -
Customer Service Representative ||Teleperformance Brasil Oct 2017 - Oct 2018São Paulo, São PauloPrepared and handled Google spreadsheets, provided support to agents via chat, contacted our external customer by call (USA) to report inconsistencies.We created training, motivational campaigns and general notices.I also monitored calls from specific agents, so we could identify improvements to their metrics. -
Customer Service Representative |Teleperformance Brasil Oct 2017 - May 2018São Paulo, São PauloIn this role, I supported clients of a large streaming company.I provided solutions related to payments, content, errors when watching, account recovery and registration updates.
João Cotrim 🏳️🌈 Education Details
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Psychology
Frequently Asked Questions about João Cotrim 🏳️🌈
What company does João Cotrim 🏳️🌈 work for?
João Cotrim 🏳️🌈 works for Cognizant
What is João Cotrim 🏳️🌈's role at the current company?
João Cotrim 🏳️🌈's current role is Sales Development Representative.
What schools did João Cotrim 🏳️🌈 attend?
João Cotrim 🏳️🌈 attended Universidade Cruzeiro Do Sul.
Who are João Cotrim 🏳️🌈's colleagues?
João Cotrim 🏳️🌈's colleagues are Kishorkumar Bhasuru, Chaitanya Sandeep, Gorre Naresh Yadav, Srisagana Sivakumar, Crystal Dixon, Saravana Kumar, Akshay Jamodkar.
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