Evan Cotter Email & Phone Number

Dublin, Ie

Dublin, County Dublin, Ireland

Dublin, County Dublin, Ireland

As a Customer Success Manager at Rural WiFi, my role is all about ensuring our customers' satisfaction and helping them make the most of our broadband services. I am responsible for building strong and lasting relationships with our valued customers, guiding them throughout their journey with us, and ensuring they achieve their desired outcomes.One of the key aspects of my role is customer onboarding. When a customer joins Rural WiFi, I am there to welcome them and assist in getting them up and running smoothly. I take the time to understand their specific needs and requirements, and then work closely with our installation technicians to ensure a seamless setup process. By providing support and answering any questions they may have, I ensure that our customers feel supported and confident right from the start.Once our customers are connected, my focus shifts to their ongoing success. I proactively reach out to our customers to check in on their experience, gather feedback, and identify any areas for improvement. By maintaining open lines of communication, I strive to foster a strong partnership with our customers, built on trust and mutual understanding.In addition to being a responsive support resource, I work closely with our internal teams to ensure that our customers' feedback and needs are heard and incorporated into our product development and service enhancements. By bridging the gap between our customers and our company, I help to shape the future of Rural WiFi's offerings to better align with the needs and aspirations of our valued customers.Ultimately, my goal is to empower our customers with the best possible experience and ensure they derive maximum value from our broadband services. Being a part of Rural WiFi means being at the forefront of bridging the digital divide and making a real impact in rural communities. It is a rewarding role that allows me to connect with people, understand their unique challenges, and contribute to their success.

Dublin, County Dublin, Ireland

As a former Sales Executive at Rural WiFi, my role was a driving force in the success of our broadband provider. I was responsible for generating new business and meeting sales targets on a monthly basis. This meant consistently achieving or exceeding the Key Performance Indicator (KPI) targets set by the company.To excel in my role, I utilized my strong sales skills, effective communication abilities, and in-depth product knowledge. My primary focus was to promote and sell Rural WiFi's broadband services to potential customers. I engaged with prospects, carefully listened to their needs and requirements, and then communicated the benefits and features of our broadband services that aligned with their specific needs. Meeting sales targets and KPIs was a core aspect of my job. These targets included metrics such as the number of new customers acquired, revenue generated, or specific sales quotas. By consistently meeting and exceeding these targets, I contributed to the overall growth and profitability of Rural WiFi. It required a proactive and strategic approach to prospecting, qualifying leads, and closing deals.In addition to my sales responsibilities, I collaborated closely with the marketing team to develop and execute effective sales strategies. By providing valuable market insights and customer feedback, I contributed to the refinement of marketing campaigns and the identification of potential growth opportunities. This teamwork and coordination played a vital role in achieving Rural WiFi's sales objectives and further establishing our position in the broadband market.Overall, my role as a Sales Executive for Rural WiFi was pivotal in driving the company's success by expanding our customer base and market share. With a strong focus on meeting sales targets and leveraging the power of HubSpot, I was committed to delivering exceptional results and ensuring the continued growth and profitability of Rural WiFi.

Ratoath, County Meath, Ireland

During my part-time job at Super Value, a supermarket, I had the opportunity to learn and grow significantly. The experience was particularly unique as it took place during the start of the Covid-19 pandemic.Working at Super Value provided me with valuable insights into the retail industry and the challenges it faced during uncertain times. As the pandemic unfolded, I witnessed firsthand the increased demand for essential goods and the importance of maintaining a safe and hygienic shopping environment. I quickly adapted to the changing circumstances and implemented safety protocols such as wearing masks, sanitizing surfaces regularly, and practising social distancing.Despite the challenging circumstances, my time at Super Value allowed me to develop essential skills. I learned how to provide exceptional customer service, assisting shoppers with their inquiries, finding products, and ensuring their overall satisfaction. I became adept at operating cash registers, handling transactions accurately, and maintaining a neat and organized checkout area.Working in a supermarket during the Covid-19 pandemic also taught me the significance of teamwork and adaptability. I collaborated with my fellow employees to handle the increased workload and deliver exceptional service during busy periods. We supported each other in maintaining a safe shopping environment while keeping up with the rapid changes in customer demand.Overall, my part-time job at Super Value was a valuable learning experience. It provided me with a deep understanding of the retail industry, taught me essential customer service and inventory management skills, and highlighted the importance of adaptability during challenging times. I am grateful for the opportunity to have contributed to the community by providing essential goods and services during the early stages of the Covid-19 pandemic.

Dublin, County Dublin, Ireland

Fleet Connect provides passenger Wi-Fi services for major transport companies including Irish rail, Translink, Aircoach, Dublin bus to name a few. It has now over 5 million unique users per month and is the biggest rail and bus Wi-Fi network in Ireland.

General Business, Business, Management, Marketing, And Related Support Services

Bachelor'S Degree, Auctioneering, Valuation & Real Estate

Nfq Level 5 - Auctioneering, Estate Agency & Valuation, Business Studies, Distinction