Coty Clark Email & Phone Number

Cincinnati, Oh, Us

Provides commercially viable online services through astute stewardship of R&D efforts through cross-functional internal and external teams.Leads the development and implementation of many website, web application and SEO projects for enterprise level clients.

Columbus, Oh, Us

● Provide end-to-end program/project management support across 3+ product teams’ portfolios of work by defining, building out, implementing, managing, and tracking teams’ OKRs, KPIs, roadmaps, workflows, and processes to effectively plan, prioritize, and execute deliverables.● Drive structured communication framework cadences with cross-functional and cross-org teams, so teams can effectively align, coordinate, collaborate, document, review, and deliver key priorities and initiatives. Teams include product, engineering, design (UX/UI), marketing, finance, legal, etc.● Demonstrates excellent facilitation skills with moderating meetings and team dynamics by establishing clear objectives and goals, engaging all participants to facilitate their best contribution, encouraging decision-making and issue resolution, sending agendas ahead of time, capturing key takeaways and open questions, and following up promptly on all action items.● Continually nurtures and establishes relationships and partnerships with cross-functional and cross-org stakeholders who have similarly aligned priorities.

Leesburg, Va, Us

● Key stakeholder in managing project launches from inception to launch while leading cross-functional teams across sales, marketing, and operations through project alignment. ● Led executive steering committee meetings with senior leadership across the organization on a weekly and monthly basis to discuss program status, identify and mitigate risks and bottlenecks, and drive executive alignment on key initiatives. ● Developed metrics, KPIs, timelines and reporting on project performance, and presented to the executive team and directors to ensure projects were meeting deadlines.● Provided weekly status updates with senior leaders to align business objectives and requirements.● Conducted user journey analysis and voice-of-customer interviews to prioritize program roadmap, enhancing user experience.● Owned program delivery by working directly with Project and Operations Managers to oversee program architecture and development plans which included gathering requirements, defining the project scope, managing the project(s) budget and timelines, along with facilitating the release planning activities such as leading scrum meetings and sprints. ● Collaborated with Customers, Marketing, Sales and Operations to define and order a single backlog.Key Achievements:● Led the migration of legacy systems to a cloud-based infrastructure, reducing IT operational costs by 30% and enhancing data security and compliance, leading to a 25% reduction in system downtime over the course of a year.● Managed the deployment of a real-time flight tracking and customer communication platform, improving client satisfaction scores by 20% and decreasing flight status inquiry calls by 40% within the first 4 months of implementation.● Managed the integration of a centralized booking and billing system, reducing invoice processing time by 50% and improving revenue collection efficiency by 30%, resulting in a 12% increase in cash flow within 6 months.

Cincinnati, Oh, Us

● Created project documentation as applicable for the project ensuring the timely completion of deliverables● Promptly and effectively communicated all issues to management prior to reaching critical status● Created and monitored monthly detailed project forecasts and reports for leadership and the executive team● Dealt with discrete tasks or sub-projects from assignment to completion● Identified, escalate, and help resolve issues and conflicts within cross-functional project teams● Assisted in the management, maintenance, and distribution of project schedules● Assisted Project Managers with project start-up and project review documentation● Participated in project design meetings and propose improvements if necessary, working closely with project managers to create comprehensive action plans concerning resources, budgets, and timeframes Key Achievements:● Delivered project 1 month ahead of deadline by optimizing master schedule and collaboration processes ● Reduced meeting times by 15 hours per week by standardizing project management best practices to harmonize processes and systems across departments

Bachelor'S Degree, Information Technology

Associate'S Degree, Multimedia And Web Design