Web Manager
Current- Master in-house built web & advertising platform to efficiently execute requests from performance managers for 1000+ client accounts.- Understand the landscape of several business units and sectors to train performance managers on technical issues, processes, and requests- Share expertise in HTML/CSS/Design with performance managers and other Operations Specialists to accomplish client goals and difficult technical requests.- Document client requests using Salesforce. Often leads the team in cases per month.- Identify inefficiencies in Performance Management processes to help reduce time to resolution and expand capacity- Lead the Operations Specialist team in meetings to define the department’s direction and act as a veteran resource