Coty Roach Email & Phone Number

Supervise and train 60+ employees, ensuring production standards are met efficiently.Coordinate projects for new launches, improving productivity and reducing downtime.Analyze floor issues, implementing effective improvement plans.Lead cost-efficient projects, enhancing throughput and financial performance.Streamlines operational processes, minimizing downtime and enhancing productivity through strategic kaizens and innovative solutions.Mentors and trains team members, fostering a collaborative environment that boosts morale and encourages continuous improvement.Optimizes staffing and resource allocation, ensuring seamless production flow and achieving consistent on-time project delivery.Drives forward-thinking projects to enhance throughput and financial performance, leveraging data analysis for informed decision-making.Monitors production metrics, utilizing data-driven insights to implement corrective actions and sustain high-quality standards.Pioneers advanced problem-solving initiatives, enhancing operational efficiency and promoting a culture of continuous process improvement.

Sterling Heights, Michigan, United States

Managed GPS tether and vehicle immobilization programs, tripling clientele in 8 months.Reviewed, revised, and maintained policy documents and procedural guidelines.Directed case management and ensured accurate record-keeping and data entry.Oversaw departmental budgets and organized work-related travel logistics.Led GPS tether programs, tripling clientele and revenue in 8 months by improving processes and fostering strong partnerships.Managed shipments and client relations, ensuring seamless operations and compliance with legal guidelines across multiple departments.Facilitated communication between clients and legal entities, enhancing program efficiency and strengthening stakeholder relationships.Implemented new client outreach strategies, enhancing service reach and fostering long-term client relationships.Worked cross-functionally with teams to develop client-centric solutions, improving customer satisfaction.Optimized departmental workflows, enhancing operational efficiency and reducing overhead costs through strategic process improvements.Coordinated cross-departmental initiatives, fostering teamwork and improving project outcomes through effective communication and collaboration.Implemented performance metrics systems, driving measurable results in client satisfaction and operational productivity.Led cross-functional teams, driving process improvements and ensuring compliance, which resulted in seamless operations and enhanced customer experience.

Streamlined onboarding process, enhancing efficiency and training over 200 agents, ensuring smooth transitions and comprehensive skill development.Designed and launched a new MLS homepage, improving accessibility and user experience for agents, enabling better property management and visibility.Managed complex spreadsheets and financial data, ensuring precise account balancing and reliable financial reporting for EMD transactions.Worked closely with team leads to implement policies, fostering a supportive environment and improving overall team productivity and cohesion.Effectively trained new agents, resulting in a well-prepared workforce capable of meeting company goals and enhancing customer satisfaction.Coordinated executive schedules, optimizing time management and enhancing productivity through strategic planning and prioritization.

Principal Of Management

Associates, General Studies

Associates, Corrections/Ppct

Associates, Behavioral Science

Bachelor Of Arts, Psychology

Minor in philosophy