Tom Poos Email & Phone Number

Independent Contractor performing various tasks as a mystery shopper, quality control evaluator and presentation evaluator.

10-0133 Braintree, Massachusetts

575 - East Providence, Rhode Island

Management of a high volume store at 930 Broadway and Interstate 195 in East Providence, Rhode Island. Direct Profit and Loss and Human Resource responsibility for the store. Responsible for training and developing Assistant Managers, Sales Associates and Mechanics/Technicians to drive profitability through proper customer service and add on sales opportunities.

792 - Plainville, Massachusetts

Provide direction for tire technicians and mechanics in the production service area as new orders for service and repair are taken. Ensure physical and liquid assets are secured and protected, as well as ensuring the security of the building during non-operating hours. Position reports directly to the Store Manager of the facility.

Warwick, Rhode Island

Suggestive sales techniques of Verizon FiOS products and services at the Verizon Wireless location located at 399 Bald Hill Road in Warwick, Rhode Island.

Charlotte, North Carolina Area

Provide requested services to subscribers of General Motors' OnStar in-vehicle subscription service.

Charlotte, North Carolina Area

06-2058 - Raleigh (Ne), North Carolina

* Operated the first Tire and Lube Express unit in Raleigh, North Carolina;* Successfully completed first transition from a conventional drive-thru lube format to an open air 3 bay lube rack format in the State of North Carolina;* Assisted two new stores in Raleigh, North Carolina in construction and set up of new stores of both conventional and lube rack formats;* Reduced vehicle accident claims in the unit by 45%;* Achieved 8 years service with Zero Wheel Off Claims;* Set investigation standard of vehicle accident claims, forwarding reduction of claims throughout the district;* Partnered with local legal counsel in regards to fraudulent claims sent to litigation;* Maintained 11 year record of zero customer accident claims and zero associate accident claims;* Increased comp sales by 7% while impacted by store construction;* Reduced shrinkage dollars by 40%;* Assisted District Manager with management of 13 locations in Central and down east North Carolina;* Successfully recruited and trained two Support Managers to Operations Assistant Managers;* Communicated with the Lead Training Specialist for the division to assist with developing and implementing Tire and Lube Express Management Team training materials and seminars.

7670 (Closed) - Charlotte, North Carolina Area

As Health and Beauty Aids Sales Associate, assisted in stocking and planogram maintenance of the salesfloor department. Also assisted Pharmacists in the capacity of a Pharmacy Technician during high volume and low staffed times.As Electronics/Photo Lab Sales Associate, assisted in stocking and planogram maintenance of the salesfloor departments. Also responsible for secured areas of each department including secured stockrooms. Manage volume of One Hour Photo orders and assist customers in proper film selection and development.