I'm the type of person that thinks about all of the unflattering things about games and services; what does the command and control structure look like? How do we escalate and resolve problems? How do we need to structure our teams to make sure that we are managing our fatigue of our people as much as we are managing emergent issues that will arise? How can we manage resolution on this issue to minimize player impact? And so on.I work tirelessly to improve the processes and procedures for my teams in order for our players and customers to have the best possible experience with our games and services. Those efforts extend to working with cross discipline teams in order to deliver complex multi-faceted projects on time and in scope.I cultivate a culture of self review and postmortems, of constantly seeking improvement, of not accepting the status quo, of the importance of excellent customer service (for and to internal customers as well as the traditional aspect) in all of my departments.If and when all of our preparations fail, and crisis undoubtedly hits, I have made crisis management and delivering on the impossible specialties of mine. Specialties: Games as a Service, Release management, incidient management, Live Service management, project management, agile workflow processes, SCRUM Master, working across teams to deliver a unified polished product, developing team members and encouraging professional growth