Courtney Wright Email & Phone Number

York, United Kingdom

Townsville, Australia

Cue Clothing Co. is one of Australia’s leading designer fashion brands. It is renowned worldwide as a pioneer for ethical clothing production with all designs and most manufacturing remaining in-house. My Key Achievements as Store Manager:• Excelled in sales, achieving sales targets and personal KPIs. Over the years as manager I lead and inspired the team to reach a goal of 25% increase in the stores average UPT. • Achieved exemplary mystery shop results of 90% and higher by consistently delivering authentic service and up-to-the-second styling know how, exceeding customer expectations.• Developed and established a loyal customer database which directly impacted and increased stores profits and sales growth. While Store Manager I more than doubled our regular client base.• Created in-store department performance tracking which was used weekly to identify strong and weak performing stock and high exposure areas within the store.• Maximised footfall through detail focused Visual Merchandising, and implementing adapted floor plans to enhance and influence customer flow.• Analysed progress of daily, weekly and monthly sales and tracked against set budgets, stretch targets and historic LFL statistics.• Performed forward planning to ensure optimal stock levels to maximise sale opportunities, including initiating product consolidations and stock movements.• Lead and inspired a team through championing company values, a customer first attitude and facilitating regular training initiatives. While Store Manager I was involved in various levels of recruitment and training from selecting and mentoring a growing team through to training new Store Managers. • Reduced Store Shrinkage to attain stocktake results within 95% and consistently maintained this standard for three years.• Solved problems and obstacles creatively, confidently rectifying the cause to reduce reoccurrence by looking beyond obvious and not settling at first answers.

Townsville, Australia

Loloma Jewellers is a boutique jewellery company specialising in fine jewellery and custom designs. The business is recognised for stocking some of the world’s most renowned diamonds.As a store manager, I oversaw the day to day operations of one location. I was responsible for a growing team and completed all aspects of my management role with success. Key Achievements as Store Manager:• Identified and presented company exposure and marketing opportunities in management meetings.• Maximised store sales through visual merchandising, window displays and constant analysis of fast moving and high interest product.• Achieved store sales goals by maximising team morale, training initiatives and discretionary incentives.• Worked closely with clients and the Design Manager to create custom jewellery drawings and manufactures.• Developed and maintained close relationships with suppliers across Australia.• Trusted as a personal shopper to high end clientele.• Mediated staff conflicts and strengthened team performance through communication, investigation and providing improvement measures.• Minimized store overheads through effective rostering and implementing loss prevention strategies.• Enhanced customer experience by championing in-store cutting-edge 3D jewellery design technology. • Represented the company at networking and business events.

Townsville, Australia

Excelling in this position I was promoted from Assistant Manager to Store Manager• Achieved designated sales goals by ensuring a high standard of customer service, recognised as a top seller within the company • Consistently demonstrated customer first behaviour and a positive mind-set • Enhanced sales service by arranging loose gem stone and diamond loans from supplier for customer consultations • Ensured customer’s expectations were met during the repair process of sentimental jewellery, by exercising empathy, and providing consistent and clear communication to the customer and jeweller • Worked closely with clients and the Design Manager to create custom jewellery drawings and manufactures

Townsville, Australia

Townsville, Australia

During this traineeship I developed competentcy in digitial multimedia design utlising a range of creative software. In my role I became the specialist within Knowledge Management providing designs and branding solutions to be published on the City Council website and intranet.

Certificate Iv, Information Technology (Multimedia)

Bachelor'S Degree, New Media Arts - Photography

High School Certificate

Activities and Societies: ACE Program & Winner of Excellence in the Arts