Courtney Hines Email & Phone Number

Laid off on October 1st

Philadelphia, Pennsylvania, United States

● Producing and distributing deposition transcripts to attorneys and paralegals● Converting .txt files and .ptx files into .pdf files, via RealLegal and FileNamer, in order for attorneys to view their deposition transcript in four different file formats● Checking in emails from Microsoft Outlook.● Creating job numbers in ReporterBase8 for depositions that have not been scheduled with our office● Answering phone calls● Calling court reporters and resources to check statuses for jobs that have not been turned in on time● Downloading files from an email account, CDs, or other types of media

● Producing and distributing deposition transcripts to attorneys and paralegals● Converting .txt files and .ptx files into .pdf files, via RealLegal and FileNamer, in order for attorneys to view their deposition transcript in four different file formats● Checking in emails from Microsoft Outlook.● Checking in, as well as scanning via the Xerox copiers, exhibits (evidence) when they arrived at the office● Creating job numbers in ReporterBase8 for depositions that have not been scheduled with our office● Answering phone calls● Calling court reporters and resources to check statuses for jobsthat have not been turned in on time● Receiving, processing, and shipping UPS packages● Binding deposition transcripts together into a book, so theattorneys can easily look through the transcript● Downloading files from an email account, CDs, or other types ofmedia● Operating and maintaining the Xerox copy machines

• Discovering each customers' needs and developing their ideas into a real life work of art.• I incorporate their ideas, as well as my expertise into many projects, including business cards and postcards, posters and banners, as well as designing mugs and t-shirts.• Photograph printing, which entails obtaining a customers' photograph(s) & recreating it to be close to or exactly like the original photo, no matter how old the photograph is.• Signing customers up for the Staples Rewards program, which gives customers 5% back on everything in the store if they sign up. • Signing customers up for our Staples Copy and Print "BDP" program, specifically targeted for our Copy and Print based customers.• Receiving and processing UPS packages. This includes creating UPS labels with the customers' address, as well as the ship to address.• Assisting our Copy and Print customers in the "self-serve" area. For our new Copy and Print customers, I assisted them in the step-by-step process on how to make a copy, how to read each setting on the copier, etc.

• Expedited each purchase order that was processed for the week. This included making phone calls to the factory to obtain this information, as well as discovering tracking information via the UPS website.• Obtained pricing and availability. • Entered quotes in our system, which included adding information as to when each product on the potential order would be available to ship. Then, after gathering all the information needed, I would send the quote to the customer via fax or email. • Kept very organized files for quotes and open purchase orders. • Maintained positive relationships with every customer that I had spoken with. Some customers, I would speak with multiple times per day about different orders that were still open.• Delivered exemplary customer service by providing each of our customers with the best delivery times at a great price, compared to our competitors.

Springfield, Pennsylvania

• Cashier AND Copy and Print• Receiving and processing UPS packages. This includes creating UPS labels with the customers' address, as well as the ship to address.• Signing customers up for the Office Depot Rewards program.• Creating posters, business cards, photograph prints, etc.• Designing items that are not done in store, which include phone cases, mugs and pens.• Assisting our Copy and Print customers in the "self-serve" area. For our new Copy and Print customers, I assisted them in the step-by-step process on how to make a copy, how to read each setting on the copier, etc.

• Started in the grill area, where I learned how to cook everything on the lunch/dinner menu in a accurate and timely fashion.• Front counter (cashier)- Taking customers' orders and putting their orders into the register, as well as retrieving their order from the grill area.• Drive-thru (headset)- On a frequent basis, I used the headset to take customers' orders at the drive-thru, while ringing out the customer at the next window at the same time.• When I received my promotion as "Crew Trainer", I was then able to instruct new employees on the tasks and procedures of their specific job, whether it be the register or the grill area. This entailed giving step-by-step instructions on how to perform each task correctly and efficiently.

Associate Of Science - As, Criminal Justice

Education record

Activities and Societies: Upper Darby High School Concert Choir

Bachelor'S Degree, Criminal Justice