Courtney Hunter Email & Phone Number

Chicago, Illinois, United States

Chicago, Illinois, United States

• A/B Experimentation• Surveys• Customer Interviews• UX Benchmark + User Testing• Cross-Functional Collaboration

Greater Milwaukee Area

• Design, execute, analyze, and present quarterly User Experience Benchmarking on Kohl's desktop and mobile platforms to longitudinally measure key behaviors and attitudes throughout the Kohl's customer journey using UserZoom's qX scoring metrics.• Lead and support research projects using surveys, usability tests, concept tests, interviews, and eye tracking from project kickoff to delivery.• Implement statistical tests for significance to supplement team quantitative research… Show more • Design, execute, analyze, and present quarterly User Experience Benchmarking on Kohl's desktop and mobile platforms to longitudinally measure key behaviors and attitudes throughout the Kohl's customer journey using UserZoom's qX scoring metrics.• Lead and support research projects using surveys, usability tests, concept tests, interviews, and eye tracking from project kickoff to delivery.• Implement statistical tests for significance to supplement team quantitative research methods.• Design and manage a User Experience Research Educational Portal to educate product designers on the design, execution, and analysis of user experience research methodologies and best practices throughout a product life cycle. Show less

Ann Arbor, Mi

Instructional Aide for SI 422: Needs Assessment and Usability Evaluation• Assist in preparing weekly instructional materials.• Grade weekly student research reports and exams.• Assist instruction during weekly discussion sections.• Present relevant course experiences in lecture and discussion sections to supplement the course material.

Ann Arbor, Mi

Senior focused on the User Experience Research and Design track.

Ann Arbor

Instructional Aide for SI 310: Information Environments and Work• Responsible for weekly office hours to support students completing weekly case study write-ups.• Grade weekly student write-ups and exams.• Assist instruction during weekly discussion sections.

Greater Milwaukee Area

• Respond to tickets submitted through Service Now within 10 minutes to ensure customer satisfaction• Troubleshoot audio/visual equipment in classrooms and conference rooms for university faculty • Complete routine printer checks, stockroom inventory, classroom checks and OS updates

Ann Arbor, Mi

• Facilitate team of five and client meetings to assure key deliverables are achieved• Lead frequent communication with project client and stakeholders on the team’s behalf • Establish milestone timelines throughout the design process and verify goals are achieved on time• Collaborate with UX team to secure back-end and front-end capabilities function together• Author and distribute target user surveys using Qualtrics

Portage, Michigan

• Developed sales training to explain special promotions and privileges to sell store credit cards to customers• Accomplished weekly, monthly, and seasonal credit card sales goals• Attended to customer's need by being the first resource for finding items they need• Maintained store organization and cleanliness while helping customers