Courtney Kinslow Email and Phone Number
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Courtney Kinslow is a Supervisor Customer Care at McKesson Third Party Logistics. They possess expertise in customer service, marketing, recruiting, sales, team building and 10 more skills.
Mckesson Third Party Logistics
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- mckesson.com
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Supervisor Customer CareMckesson Third Party LogisticsNashville, Tn, Us
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Supervisor Customer CareMckesson Apr 2015 - PresentLa Vergne, Tn• Supervises a call team of up to 19 individuals to ensure contractual metrics are met• Develops documentation and trains team on new business processes and portfolio launches• Key contributor to implementing and maintaining the new hire training program• Plans, develops and conducts process uniformity training for new and existing employees• Coaches employees on daily tasks and assist in career development• Partners with the client liaison to triage system/pricing issues and educate the client on businessprocesses• Performs analysis related to products, vendor, and customer transactional data• Serves as liaison between Customer Care and technology team to troubleshoot and grant access• Discusses data analysis results with clients and executive leadership -
High Touch RepresentativeMckesson Mar 2013 - Apr 2015La Vergne, TnAccomplishment: Customer Care Representative of the Year Award for 2014•Ensure order accuracy via multiple channels (web, phone, Lynx)•First-call resolution – owning customer issues through resolution•Regional trainer for all new and existing operating procedures
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Interim Account Coordinator – Southeast RegionMckesson Feb 2014 - Sep 2014La Vergne, Tn•Serves as a liaison between field sales and internal departments within McKesson•Provides sales support in the areas of reporting, contracts, customer escalations, retention efforts, and account maintenance•Initiates the “Onboarding” process of new accounts•Credentialing for Customer Center, iKnowMed, Learning Center, CTMS, MyCare Plus, and McKesson Enhanced Website•Facilitates resolution by highly-personalized level of customer care
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Interim Dedicated RepresentativeMckesson Jan 2014 - Feb 2014La Vergne, TnAccomplishments: Recruited by the Vice President of Customer Experience to triage and retain a strategic customer•Provided highly-personalized level of customer care for a strategic customer•Identify production and pricing issues and work with internal departments for resolution•Proactively track packages/shipments to ensure timely delivery•Ensure order accuracy via multiple channels (web, phone, Lynx)•Collaborate with Account Executive to ensure a positive, quality customer experience
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Disability Claims Examiner IiState Of Tennessee Jul 2005 - Mar 2013Nashville, TnAccomplishments: Recognized locally and regionally for identifying and using outstanding disability claims practices. Earned agency recognition for achieving 100% quality assurance accuracy.•Researched and verified medical evidence used to determine qualifications for Social Security Administration disability benefits•Interviewed claimants via phone to assess functional limitations, clarify medical conditions and verify impairments•Reviewed application, assess claims, and communicated eligibility determinations to claimants -
Residential Account ExecutiveAaron'S Corporate Furnishings (Now Acquired By Cort Furniture) Nov 2003 - Dec 2004• Built strong relationships with apartment communities with frequent visitation and cold calls• Executed sales presentations to the leasing staff of apartment communities to establish new business relationships and transactions• Coordinated a citywide marketing blitz and trade show to gain more exposure amongst the apartment industry -
Regional Account Manager - Remote ReviewAim Healthcare Mar 2002 - Oct 2003• Analyze hospital credit balance reports and refund/adjust the balance• Contact insurance companies to obtain information on patient policies• Seek out sales leads to recruit new clients for AIM
Courtney Kinslow Skills
Courtney Kinslow Education Details
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Marketing
Frequently Asked Questions about Courtney Kinslow
What company does Courtney Kinslow work for?
Courtney Kinslow works for Mckesson Third Party Logistics
What is Courtney Kinslow's role at the current company?
Courtney Kinslow's current role is Supervisor Customer Care.
What is Courtney Kinslow's email address?
Courtney Kinslow's email address is co****@****son.com
What is Courtney Kinslow's direct phone number?
Courtney Kinslow's direct phone number is (415) 983*****
What schools did Courtney Kinslow attend?
Courtney Kinslow attended Middle Tennessee State University.
What are some of Courtney Kinslow's interests?
Courtney Kinslow has interest in Being Creative, Networking, Serving Others.
What skills is Courtney Kinslow known for?
Courtney Kinslow has skills like Customer Service, Marketing, Recruiting, Sales, Team Building, Event Planning, Account Management, Public Speaking, New Business Development, Healthcare, Leadership, Process Improvement.
Who are Courtney Kinslow's colleagues?
Courtney Kinslow's colleagues are Mark Brewer, Leslie Cruzan, Mba, Morgan Cantley, Pharmd, Bcop, Robert Dixon, Manhal Al Khalaf, Sonia C., Julie Carroll.
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