Courtney Acker Email & Phone Number

Fredonia, Ny

Job Description:-Acts with integrity, honesty and knowledge that promote the values and mission of Starbucks.-Maintains a calm demeanor during periods of high volume or unusual events to keep store operating to standard by demonstrating strong multitasking skills.-Anticipates customer and store needs by constantly evaluating the environment and customers.-Assists with new partner training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed.-Delivers high quality customer service to all customers by acting with a customer comes first attitude and connecting with the customer.-Discovers and responds to customer needs.-Follows Starbucks operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all partners during each shift.-Maintains regular and punctual attendance

Buffalo/Niagara, New York Area

Buffalo, New York

Cooperstown, Ny

-Communicate with the booking, housekeeping and maintenance departments to ensure prompt responses to guests’ needs-Make reservations or appointments for guests-Answer guest calls and record details of each conversation for future follow-up-Meet and exceed guests’ expectations by anticipating the services they might require and suggesting local venues-Provide efficient service recovery to ensure guest satisfaction and handle all complaints in a professional and timely manner.-Report any accidents or injuries to senior management staff immediately

Jamestown, New York Area

-Maintaining and/or improving resident’s ability to remain independent through assessing individual medical and emotional needs.-Developing and maintaining individualized plans-Participating in the planning of the resident’s admission or transfer to another facility-Participating in interdisciplinary care plan meetings to ensure treatment of the social and emotional needs of the resident-Event planning for social events and medical fairs to provide services that can be easily assessable to residents.-Organizing and facilitating a Reminiscing Group to promote socialization and healthy communication skills.-Advocating for resident needs with local service providers.-Engaging in self-reflection and write-ups to document resident needs and progress throughout time.

Cooperstown, Ny

Job Description:-Responsible for inspecting and some pre-setting of guest rooms and ensuring proper cleanliness standards are met of all guest rooms, bathrooms, corridors, service and public areas and linen closets -Leads and supervises the Housekeepers in their daily duties to ensure service and guest standards are met and the daily operations of the department is running smoothly. -Handles guest concerns or needs in a prompt and efficient manner, notifying and working with other departments if additional assistance is required for guest satisfaction -Take initiative to interactive with guests and team members in a friendly and professional manner -Verify and report status and/or discrepancies of rooms -Assist with Lost and Found and Inventory -Report any maintenance issues