Courtney B. Email & Phone Number

United States

Scheduling cosmetic surgical consultations and surgeries including informed consents/collection of payments.Consultation follow-up: Scheduling surgery, collecting payments, pre-op preparation directions, calling in prescriptions for pre-post surgery, medical clearance, preparing surgical charts and coordinating surgeries times and ensuring all authorizations for pre approval and benefits of surgeries. Management of day-to-day operations insuring patient quality care (including staff management/training/Schedules).Business Development: Marketing strategies that increase short and long-term business revenue.

Manhattan, New York, United States

- Responded to all leads from infomercials and E-Mails.Developed working relationships with patients. Educated patients during consultations, Pre/post op photos, Computer Imaging (Mirror Image), risks, fees, surgery dates. - Consultation follow-up: Questions, scheduling surgery, collecting payments, pre-op preparation directions, calling in prescriptions for pre-post surgery, medical clearance, preparing surgical charts and coordinating surgeries times and ensuring all authorizations for pre approval and benefits of surgeries. -Admit surgical Patients: Consent forms, financial forms, pre-testing, gowning, pre-medicating and flow of surgical times.

Brooklyn, Ny

• Created a high-end, welcoming service environment for patients• Supported a friendly and positive work environment for colleagues• Managed and responding to inbound sales/booking inquiries, via phone or online• Scheduled patient appointments• Optimized the staff schedule for maximum staff utilization• Oversaw patient-management software, ensuring accurate records and reporting • Insurance verification• Presented treatment plans discussing payment options and financing

Greater New York City Area

• Engaged and responded to inquiries via email, phone, and face-to-face consultations with current and potential patients from initial inquiry to follow-up after care• Educated patients on proposed treatment care plans, manage interactions with patients in both the pre and post-operative phase• Consulted and educated prospective patients on surgical and non-surgical procedures, treatment plans, and information on the doctors and the practice• Prepared and presented treatment quotes, as well as discuss procedure financing• Ensured consistent delivery of an excellent patient experience• Implemented strategic sales initiatives to maximize revenue and expand customer base• Worked closely with the Doctors and be involved in all aspects of the client experience• Provided treatment scheduling support• Represented the organization with a positive and professional image in all levels of operation, internal and public• Acted as a liaison between the Patient and the Clinicians

Greater New York City Area

• Met with new and existing patients to determine realistic goals, matching the appropriate treatment plans with our surgical and non-surgical solutions.• Provided value and educated our patients regarding our approach, the procedure, and our processes; including all documentation and financing/payment/insurance options available.• Managed the appropriate follow up with both the clinical team and the patient to ensure a great experience leading up to and through the procedure.• Maintained and developed a patient pipeline, and regularly follow up with prospective patients who did not move forward in their initial consultation.• Demonstrated leadership to keep the entire team informed, positive, and energized to support the best possible patient experience

Greater New York City Area

• Plan and coordinate events, meetings and conferences.• Develop and deploy presentations and speeches• Coordinate and organize special events• Maintain excellent written and oral communication skills• Self-starter that can work independently or with a team• Accustomed to fast pace offices, juggling multiple tasks simultaneously

Bachelor'S Degree, Liberal Arts And Sciences/Liberal Studies, 3.07

Associate'S Degree, Medical/Clinical Assistant, 3.75 Gpa