Courtney Kettel Email and Phone Number

• Ensure financial aid awards are following internal and federal regulations• Review approximately 70 financial aid awards per day with an accuracy rate of 97%• Remain current on internal and federal regulatory changes in relation to Title IV funding• Maintain compliance with financial aid regulations

•Establish relationships with students while counseling them through the Financial Aid process to support them in completing documents to secure Federal/private aid•Support students by making a complex financial aid process seem simple•Maintain compliant with financial aid regulations•Award federal aid to students while maintaining high accuracy •Respond to approximately 70 calls/day to assist students with financial aid questions and documents•Liaison between Admissions and Financial Aid departments to ensure all students receive quality assistance and attention

•Respond to approximately 30 calls per day •Support customers by answering insurance questions and directing them on documents needed to pick up their vehicle while helping them remain calm•Efficiently enter 50-70 invoices each day into internal system without error

•Handled various clerical tasks such as copying, faxing, and mail distribution•Utilized Microsoft Office programs for data entry and word processing•Organized and maintained new interns folders