Courtney Settle Email and Phone Number

•Applies agency laws, rules, regulations, policies and procedures in maintaining and processing agency information. •Creates official agency word processing documents; creates and maintains agency databases typically using Access or similar software packages; creates and maintains spreadsheets; creates original presentations using software packages. •Serves as a liaison with the public, clients, agency staff and others to exchange information and explain agency services, laws, rules, regulations, policies and procedures. •Assures effective coordination of operational functions. •Establishes tracking and monitoring systems and conducts follow up to ensure effective resolution of matters. •Obtains, organizes and drafts technical and administrative material necessary for public information or departmental use. Collects and compiles data to prepare reports and provide supporting documentation. •Analyzes routine operating practices and procedures and makes recommendations to ensure smooth and efficient office operation. •Maintains and controls data and/or filing systems to ensure effective, accurate and easily retrievable documentation of operations, program and project activities.