Courtney Baxter Email and Phone Number

- Connecting with clients and guards via scheduling purposes- Confidential information within staff and operations - In-house tactical security - Connecting with operation managers with terminations and resignations.

• maintain the work flow within all guards at various client sites including MGH, Toronto recroom, vip events & Budweiser stage• Coaching and providing help to understand their duties • Guide, train and develop employees • Ensure safety to all clients & staff present • Enforce strict policy and procedures • De-escalate conflicts within client sites & remaining staff with SDF, IR & employee praise reports• Engaging in active listening and problem solving around different resources to address their needs.

• Prevent and resolve altercations among guests.• Lead guests and other employees in emergency evacuation procedures and provide assistance.• Maintain control of guards, client & guests & Ensure that no weapons or harmful items enter the venue by inspecting every guest with a metal detector or pat-down search.• Enforce House policy regarding photos/videos/recording devices.Maintain access control while performing to high standards with de-escalation skills & knowing use of force with removals & ejections • Safeguard against theft and property damage• Communicate clearly using radios, hand signals and flashlights. Remain in constant contact throughout the shift.

- Present high end security to over 150 clients including corporate events, 5-star venues, hotels and restaurant- Anticipate Customer needs, providing excellent customer service & safety while de-escalating difficult situations at large sources of locations-Provide tactical security in Healthcare sites such as MGH and vaccine clinics

( waypoint mental health hospital site security) - Conducted full ground searches including the whole property by foot and mobile patrols- conduct hourly & daily reports for management purposes- Handling and concealing patient confidentiality valuables and information- Issuing TPA and parking tickets - Lead staff & patients in emergency evacuation procedures and provide assistance in various codes - Maintain control of patients & staff to ensure that no weapons or harmful items enter the venue by inspecting every member entering through a metal detector or pat-down search.- Enforce House policy regarding photos/videos/recording devices on grounds - ensuring safety to all visitors, employees and patients throughout the grounds

- Train 10+ new hires on company specific policies, procedures and guidelines - Operated POS system transactions including credit, cash and refunds- Operated opening and closing of each shift demonstrating leadership and dedication- Anticipated customers needs, providing them with excellent customer service

- Train and explain policy and procedures to new employees. - Operated POS system transactions - Operated opening and closing demonstrating leadership and dedication-Operated from food and beverages with large volume of guests each day

- Required to address children to party room, bowling area and washroom- Clean, set up and take down party rooms, ask children what they would like to eat and drink- Make and deliver food and drinks to the party room. -Help out guests at snack bars with food and drinks.