Courtney L. Email and Phone Number

Develop customized resumes, cover letters, LinkedIn content, biographies, and more for professionals, using accomplishment-focused writing and highlighting every person’s unique value. Create documents with modern design appeal and compatibility with today’s variety of applicant tracking systems (ATS). Work 1:1 with each professional and across our talent mobility solutions team to ensure a strategic, synergistic approach to achieving their career goals.Randstad RiseSmart is the leading provider of global talent mobility solutions for organizations in more than 40 industries and 80 countries. As a strategic business partner to businesses across the globe, Randstad RiseSmart delivers industry-leading results and lifetime support to HR teams and employees

· Utilized exceptional writing, editing, and proofreading skills to produce engaging and error- free content.· Developed and published high-converting professional resumes, cover letters, and online profiles. thorough research into defined career areas.· Counsels clients one-on-one regarding career objectives, pain points, aptitudes, education, and employment history, then utilizes insights to produce resumes that reach target audiences.· Identified clients' strengths and skills, helping them to determine possible vocations.· Owned all copy and communications, ensuring it’s accurate, concise, consistent, and aligns with brand values, tones, and objectives.· Conferred with clients and key stakeholders to collect key details requirements for each project, defining scope and objectives and keeping stakeholders up to date on project deliverables.· Conducted research and gathered relevant information, including client objectives, target audiences, and demographics, incorporating data into final copy material.· Enhanced copy throughout the project lifecycle, driving conversion efforts and creating messaging through collected data.

· Evaluated customer information to explore issues, develop potential solutions and maintain high- quality service.· Offered first-rate customer service to customers to maximize satisfaction and business success.· Retained accounts by addressing potential cancellations and offering catered solutions to maintain account status· Researched and published knowledge-based articles for internal teams and external clients.

· Coordinated timely responses to online customer communication and researched complex issues.· Defused customer concerns with exceptional conflict and problem-solving skills.· Established planning objectives for projects by identifying key issues, approaches, and performance metrics.· Managed brand messaging and communications across all platforms.· Maintained superior quality by reducing downtime to maximize customer support and meet revenue goals.· Coordinated timely responses to online customer communication and researched complex issues.

· Acquired and maintained thorough knowledge of testing procedures and policies· Evaluated 50 + test answers to assign proper scores and processed test results.· Collected, analyzed and tracked data on student progress.· Utilized answer sheets and electronic marking devices to grade tests, accurately computing and recording results.· Resolved problems, improved operations, and provided exceptional service.

· Provided supervision, oversight, and accountability for day-to-day operations.· Partnered with leadership to develop weekly and monthly budgets for each spending category.· Served as a liaison across cross-functional teams, including physicians, educators, and other contributors.· Ensured safe transportation to and from all events and obligations.· Built cross-functional relationships with community organizations and other care providers to promote cohesive care.· Participated in meetings and contributed observations and meaningful feedback to improve the quality of care.

· Communicated with insurance providers to resolve denied claims and resubmit.· Filed and updated patient information and medical records.· Gathered information from multiple sources to simplify billing and organize accounts.· Prevented financial delinquencies by working closely with managers to resolve billing issues before becoming unmanageable.· Liaised between patients, insurance companies and billing office.· Adhered to established standards to safeguard patients' health information.

· Provided excellent customer care by responding to requests, assisting with product selection, and handling ordering functions.· Answered product and service questions, suggesting other offerings to attract potential customers.· Provided accurate information about promotions, customer programs, and products, helping drive high customer retention.· Leveraged sales expertise to promote products and capitalize on upsell opportunities· Promoted available products and services to customers during service, account management, and order calls· Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.

· Drove client acquisition by proactively contacting H&R Block customers to schedule tax preparation appointments· Increased revenue by following up with customers to recommend additional services or products· Increased customer satisfaction by providing accurate and detailed information regarding products and service offerings