Courtney Groot Email & Phone Number

Calgary, Ab, Ca

Calgary, Alberta, Canada

Serving the Alberta/NWT, Manitoba/Saskatchewan and BC/Yukon regions

Calgary, Alberta, Canada

Calgary, Alberta, Canada

Grand Bend, Ontario, Canada

- Acted as the lead support for the recruitment and selection process, including drafting dozens of job postings, managing all incoming and outgoing correspondence with all applicants, setting up interviews, and drafting offer letters in coordination with management and directors- Introduced new electronic filing system nomenclature, digitizing physical personnel files for 150+ employees- Maintained and kept up-to-date records for filing, including confidential files such as human resources documentation- Supported managerial and directorial needs as required

- Acted as the first point of contact for all Public Health inquiries, via switchboard and email for all locations, and in-person at the Stratford West Gore location - Routinely organized all COVID-19 vaccination-related printed materials to ensure administrative staff was equipped at the clinic- Coordinated and distributed all deliveries, mail, pickups, etc. on a regular basis - Submitted weekly stationery, dairy, janitorial, and other office supply orders - Provided support to all health unit staff as needed

- Worked front-line on the COVID-19 response- Acted as the lead support for a team of administrative assistants at COVID-19 vaccination clinics- Reconciled, accessed, maintained, and altered patient health records as needed- Maintained utmost discretion when dealing with sensitive topics regarding health- Ensured all patients feel comfortable, welcome and safe

- Worked front-line on the COVID-19 response- Assisted with the COVID-19 vaccination clinic process from check-in to check-out- Accessed, maintained, and altered patient health records as needed- Maintained utmost discretion when dealing with sensitive topics regarding health- Ensured all patients feel comfortable, welcome and safe

Grand Bend, Ontario, Canada

- Trained and oversaw volunteer ushers and ensure that the Front of House runs efficiently- Coordinated and scheduled ushers for all performances- Established positive and nurturing relationships with volunteers- Co-ordinated the Front of House volunteers and staff with Stage Management to ensure performances begin as scheduled- Provided assistance to the Facility Manager for the Opening Night reception and other scheduledreceptions and events.- Developed an understanding of Box Office and House policies, as well as liquor laws as they pertainto the facility.- Developed positive relationships with patrons and used proper communication skills in providingimmediate feedback to any concerns or dissatisfactions that may occur (e.g. poor seats, babes inarms, noisy patrons in house, etc.)- Ensured the safety of all theatre patrons: checking all washrooms, auditorium,and front of the house areas before each performance to ensure their suitability for the public - Performed daily & weekly housekeeping duties as required in the job function, and other dutiesassigned by management

Goderich, Ontario, Canada

- Created and compiled curriculum-based material for Gaol education kits to be loaned out through the County Libraries- Conducted research on the Historic Gaol, primarily on escapes and former workers of the Gaol- Greeted and provided customer service to all visitors at the Gaol and Museum, answering historical or general questions about the area, while operating a cash register and answering the phone

Master Of Arts - Ma, Arts Management & Leadership

Non-profit sector focused

Bachelor Of Arts - Ba, Communication And Media Studies

Concentration in Cultural and Creative Industries Minor in History

Bachelor Of Arts - Ba, Communication And Media Studies

Completed a semester abroad at Keele University in England, UK, while attending Wilfrid Laurier University

Bachelor Of Arts - Ba, General Arts

Spent first year of undergraduate degree at Queen’s University