Courtney Moore Pmp, Csm work email
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Courtney Moore Pmp, Csm personal email
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As a Customer Experience Professional, I enjoy providing guidance to clients and serving as escalation point for clients and internal departments. I provide senior leadership and internal stakeholders with updates and status reports weekly and monthly to ensure excellent client services while building and maintaining client relationships. My strengths include people management skills the and ability to coach, lead and develop my peers and direct reports.
Blue Learning
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Manager Of Customer ServicesBlue Learning Mar 2023 - PresentLewisville, Texas, United StatesDeveloped new employees and on-going performance assessment of current employees.Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.Established performance and service goals and held associates accountable for individual performance.Organized daily workflow and assessed appropriate staffing to provide optimal service.Scheduled and attended meetings with clients and prospective clients as requested.Partnered with business leaders to deliver services that support company objectives and consistent with corporate values.Built relationships with customers and community to establish long-term business growth.Resolved problems with high-profile customers to maintain relationships and increase return customer base.Managed accounts to retain existing relationships and grow share of business.Encouraged cross-selling of additional products and services through relationship-building and acquired understanding of customer business needs.Managed revenue models, process flows, operations support and customer engagement strategies.
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Customer Experience ManagerRudick Innovation & Technology Jan 2022 - Mar 2023Dallas, Texas, United StatesPerformed duties and provided service in accordance with established operating procedures and company policies.Provided accurate, detailed quantity take-offs from project drawings and technical specifications.Scheduled and attended meetings with clients and prospective clients as requested.Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes, and followed up to achieve resolution.Modified and directed project plans to meet organizational needs.Delivered outstanding service to clients to maintain and extend relationships for future business opportunities.Eliminated discrepancies in progress by reviewing performance, spend and timeline.Managed projects from procurement to commission.Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.Oversaw high profile projects for by planning, designing, and scheduling phases. -
Project ManagerNational Business Research Institute, Inc. "Nbri" Jun 2021 - Jan 2022Plano, Texas, United StatesPerformed duties and provided service in accordance with established operating procedures and company policies.Provided accurate, detailed quantity take-offs from project drawings and technical specifications.Scheduled and attended meetings with clients and prospective clients as requested.Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes, and followed up to achieve resolution.Modified and directed project plans to meet organizational needs.Delivered outstanding service to clients to maintain and extend relationships for future business opportunities.Eliminated discrepancies in progress by reviewing performance, spend and timeline.Managed projects from procurement to commission.Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.Oversaw high profile projects for by planning, designing, and scheduling phases. -
Technical Support Center Manager – Buchanan Technologies ( Mary Kay)Buchanan Technologies Jul 2016 - Jun 2021Grapevine, Texas And RemoteProvided statistical reporting of customer and employee data, • Assess the raw data and provided guidance on how data should be interpreted.Coached employees through day-to-day work and complex problems.Established and updated work schedules to account for changing staff levels and expected workloads.Assessed personnel performance and implemented incentives and team-building events to boost morale.Monitored employee and customer interactions to assess quality of service.Prepared employee schedules for maximum coverage during key hours.Established and implemented training programs to maximize team performance.Train clients to use the client portal to pull ad hoc reports • Responsible for the budget and accounts payable for each client assigned • Creation and implementation of 20+ projects from inception to reportingProvided statistical reporting of customer and employee data, • Assess the raw data and provided guidance on how data should be interpreted and reported •Train clients to use the client portal to pull ad hoc reports • Responsible for the budget and accounts payable for each client assigned. -
Hr Delivery Analyst (United Health Care)Kenexa/Ibm May 2011 - Jul 2016Frisco,Texas• Design training modules for multiple clients• Conduct virtual and onsite training classes• Write standard operating procedures for technical support processes• Post jobs to career and college sites as needed
Courtney Moore Pmp, Csm Skills
Courtney Moore Pmp, Csm Education Details
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Scrum AllianceInformation Technology -
Technology And Performance Improvement -
Information Technology Project Management
Frequently Asked Questions about Courtney Moore Pmp, Csm
What company does Courtney Moore Pmp, Csm work for?
Courtney Moore Pmp, Csm works for Blue Learning
What is Courtney Moore Pmp, Csm's role at the current company?
Courtney Moore Pmp, Csm's current role is Customer Experience and Tax Professional.
What is Courtney Moore Pmp, Csm's email address?
Courtney Moore Pmp, Csm's email address is cm****@****ibm.com
What is Courtney Moore Pmp, Csm's direct phone number?
Courtney Moore Pmp, Csm's direct phone number is +146921*****
What schools did Courtney Moore Pmp, Csm attend?
Courtney Moore Pmp, Csm attended Scrum Alliance, Coursera, University Of North Texas, Project Management Training Institute (Pmti).
What are some of Courtney Moore Pmp, Csm's interests?
Courtney Moore Pmp, Csm has interest in Science And Technology, Education, Economic Empowerment.
What skills is Courtney Moore Pmp, Csm known for?
Courtney Moore Pmp, Csm has skills like Training, Leadership, Interviews, Hiring, Human Resources, Management, Customer Service, Technical Support, Employee Relations, Troubleshooting, Time Management, Coaching.
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