Courtney M. Email and Phone Number
Courtney M.'s Location
Vancouver, British Columbia, Canada, Canada
About Courtney M.
My experience across a diverse range of industries has strengthened my project management, sales, event planning and operational expertise. I am strong suited in logistics, planning, operational efficiencies and play a key role in helping companies or organizations to increase revenue or complete projects on time and successfully. I am a details kind of gal with a passion for creating events, implementing structure and sustainability. Selected Highlights:- Raised employee retention and increased productivity by 25%- Completed over 80 events in a 12 month period - Managed team of 30 staff members across international regions.- Negotiated vendor contracts reducing expenses by more than 5%.- 20% profitability increase through improved customer service, gaining referral sales, rebranding of all marketing and planning client appreciation events.Key Skills:- Event Planning and Execution- Negotiation- Problem Anticipation and Resolution- Budget Planning and Contract Administration- Logistics- Building Relationships- Leadership- Organizational Growth and Development- Sales Strategy
Courtney M.'s Current Company Details
Courtney M. Work Experience Details
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Event ManagerThe University Of British Columbia Nov 2023 - PresentVancouver, British Columbia, CanadaResponsible for the event management of donor relations and alumni engagement events in local and national markets. Events include webinars, awards galas, sporting events, volunteer recognition, festivals and other unique stakeholder experiences. -
Owner And VisionaryWest Coast Biogreen Mar 2020 - PresentVancouver, British Columbia, CanadaWest Coast BioGreen connects people to natural, sustainable and environmental alternatives for all of your gardening, household and personal needs. We are a wholesaler, retailer and lover of sustainable products and ways of life. We want to partner with companies doing amazing things to promote self-sufficient living, remove chemicals, and improve sustainability. Our mission is to show how simple it is to change our daily lives to make a greater impact. If each of us take responsibility for ourselves, we can a make great impact overall. A few perks we bring to your company and products - honest reviews and exposure to how it works (we walk the walk) - use of our online presence and free advertising (brand awareness) - cross promotion with other like-minded companies- increase in repeat business- invitations to our online and in person events -
Event Planning And Operations ContractorCbm Consulting Aug 2016 - PresentVancouver, British Columbia, Canada- Consulted potential clients, converting 70% into customers with customized plans to fit their needs.- Orchestrated private dinners of 2 people to weddings and product launches, galas and conferences.- Negotiated vendor contracts for clients, reducing expenses by more than 5%.- Utilized software tools including Canvas, Whova, Adobe Suite, virtual conference software and registration tracking.- Applied critical thinking to break down problems, evaluate solutions and make decisions.- Participated in listening to customers, addressed concerns, and collected feedback post-event. In customer satisfaction surveys, 9/10 or higher was reported.- Obtained permits and insurance needed for events.Received all clientele through referrals, repeat business and face to face interactions at aligned community events and trade shows.Executed on-time and 98% within budget, gaining client loyalty.Wrote funding requests to obtain additional funds for auction items and sponsorship.Proved successful working within tight deadlines and fast-paced atmosphere.
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Senior Event PlannerBon Vivant Catering Inc Jan 2023 - Dec 2023North Vancouver, British Columbia, CanadaFull-service catering and event specialist producing corporate and special occasion dinners, weddings, cocktail parties, fundraisers and unique events for a diverse selection of clients. Responsible for planning, executing and managing a portfolio of simultaneous events. Handling vendor contracts and relationships, budget management, timelines while ensuring high quality standards. Other responsibilities include researching and analyzing client needs. Through collaboration with my clients, we receive the highest rate of success. Follow through by collecting event metrics and analyze feedback to achieve future success. It's our job to anticipate your needs and handle the details with grace, professionalism, and a sense of fun. -
Sales And Operations ManagerSweet And Tidy And Penman Properties Sep 2016 - Jun 2018Vancouver, British Columbia, Canada- Constructed and presented sales forecasts and competitive analysis.- Facilitated monthly meetings with management to review new KPI and other success tracking measurements.- Managed the hiring and training of new management.- Implemented and managed a CRM database and staff coordination software called Jobber, which resulted in a 25% reduction in labour costs.- 20% profitability increase through improved customer service, gaining referral sales, rebranding of all marketing and planning client appreciation events.- Created SOPs, implemented effective training programs, negotiated with vendors, and retained staff to increase bottom line by 30%.- Generated an increase in sales from $30,000 to $80,000 in the second year.
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Director Of Operations & EventsFifo Innovations May 2013 - Jul 2016Burnaby, Bc- Responsible for all North American and China production.- Oversaw all purchasing, project management for product launches, assembly, audits, and shipping. - Completed multiple McDonald's global launches and were the exclusive supplier to all Subways globally- Coordination of marketing, booth design and travel for 5 trade shows across North America yearly.- Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency.- Achieved labour reduction and low COGS while launching new products and a 280% increase in sales.- Exponentially increased output and 25% labour reduction with implementation of PaceJet.- Actualized 98% of personal and departmental KPI goals each year.- 5% freight reduction through negotiation, and box standardizing.- Lowered inventory variance 3% by the second year.- Management of North American and Asian manufacturing and responsible for 30 employees worldwide.- Raised employee retention and increased productivity by 25%. -
B2B Sales ExecutiveFifo Innovations Oct 2012 - May 2013Vancouver, British Columbia, Canada
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Director Of OperationsCulinary Capers Catering And Special Events Sep 2009 - Oct 2012Vancouver, British Columbia, Canada- Assisted in staff hiring, training, and scheduling - Created and implemented custom SOP’s (A day in the life), and training material resulting in a savings of $65,000 in operating costs.- Oversaw the Corporate Sales team, the Event Planner Assistant’s and the entire Operations team (15+ staff)- Managed entire operations during the 2010 Olympics, completing 2M in business daily, managing 250 on-site staff and running 24 hours per day
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Corporate Event PlannerCulinary Capers Catering And Special Events Sep 2008 - Sep 2009Vancouver, British Columbia, Canada- Liaison between the Sales Team, Executive Chef, Human Resources and Operations Department to ensure individual success for each event. - Managed logistics and coordination of +3000 corporate events for 2-50 guests.- Automated feedback from clients to assess event success and uncover opportunities for improvement and created a system for tracking client profiles.- Created custom menu suggestions based on budget and timeline parameters.- Secured 40% repeat business through strong client relationships and customer service. - Sourced and coordinated all external vendors from printing, menu design to decor and rentals within budget.
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Corporate Event Sales ManagerCulinary Capers Catering And Special Events Nov 2007 - Sep 2008Vancouver, British Columbia, Canada- Empowered and motivated team of 4 to hit 95% of yearly sales targets. - Implemented a company-wide, comprehensive training manual which reduced labour by 25%.- Created RFP's and oversaw all contracts for the entire team. - Resolved problems with high-profile customers to maintain relationships and increase return customer base.- Established and maintained list of 350 key corporate accounts.
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Sales ManagerThe Globe And Mail Nov 2004 - May 2005Vancouver, British Columbia, Canada- Responsible for the Vancouver Regional Sales Team of 15. - Reduced onboarding of staff by 30% creating training manuals. - Saved $2000 in gas and labour by restructuring the selling locations with clients. - Achieved and maintained top salesperson within 2 months. - Promoted to management in under a year. -
Lead Sales AssociateThe Globe And Mail May 2004 - Nov 2004Vancouver, British Columbia, Canada- Responsible for creating and meeting outside sales targets
Courtney M. Education Details
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The Art Institute Of VancouverEvent Management -
Moment MeditationMeditation Teacher Training
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Lethbridge Collegiate InstituteHigh School Diploma
Frequently Asked Questions about Courtney M.
What company does Courtney M. work for?
Courtney M. works for The University Of British Columbia
What is Courtney M.'s role at the current company?
Courtney M.'s current role is A strong, creative and passionate Event Manager.
What schools did Courtney M. attend?
Courtney M. attended The Art Institute Of Vancouver, Moment Meditation, Lethbridge Collegiate Institute.
Not the Courtney M. you were looking for?
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Courtney Norman, M. Eng.
Manufacturing Engineer And Project Management At Conavi MedicalGreater Toronto Area, Canada -
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