Christopher Outerbridge Email & Phone Number

Christopher is a goal-oriented and motivated professional with 10 plus years of high level customer satisfaction experience, as well as 9 years of managerial sales and employee training experience. He is a natural and proven leader, with great analytical, problem-solving and communications skills. He is always seeking new and challenging opportunities which leverage his acquired knowledge and vast skill set to provide the highest level of customer focused service and team leadership.

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  Assistant Front Office Manager

  Shaner Hotels - Durham Marriott City Center

  Apr 2016 - Present - Raleigh-Durham, North Carolina Area

  Promoted to position to manage and directly supervise a team of 15-20 associates in all aspects of the Front Desk functions; direct, implement, and maintain property and corporate standards, policies, and procedures; ensure consistent quality guest service experiences by ascertaining departmental training needs and developing Guest Services Associates, Bell Staff, and Marriott "At Your Service"™ Agents; Address and resolve guest issues in person, via telephone, email, internet or Marriott Global Customer Relations; resolve discrepancies with Accounting Department; interview potential candidates for employment; Coordinate special projects assigned by property General Manager and/or Assistant General Manager.