Adam Covati Email & Phone Number

Chapel Hill, Nc, Us

Chapel Hill, North Carolina, United States

Working with startups and enterprises on AI Strategy and Implementation.

Raleigh-Durham-Chapel Hill Area

Led product management for software platforms, including web portal, APIs, analytics, and billing, as well as User Experience & Developer Experience. Reporting to Chief Product Officer, often took lead on complex, global, cross-organizational initiatives.• Reduced billing support issues by ~30% through process updates and implementing new automation using insights gained from a data analysis of existing tickets and process reviews• Expanded EBITDA by $6.5M after implementing changes determined from an analysis of usage data and processes vs customer contract terms; included customer comms and operations training• Forged a platform vision for teams, shifting work from addressing specific problems to creating domain agnostic solutions, establishing clear platform ownership boundaries and interfaces• Oversaw a 22 point increase in CSAT using user research, careful prioritization of impactful changes, and increased penetration of UX into product development

Raleigh, North Carolina

Established a new applied research team to drive revenue with innovation and customer collaboration. Included devising research methodology for determining: tech feasibility, customer need, and profitability both for customer engagements and new product development. Collaborated with C-suite on company strategy and vision, reporting directly to the CEO.• Seeded multiple market-deployed projects, including a desperately needed re-architecture of text messaging engine, which now powers 21% of core revenue and is growing at 33% year over year• Experimented with Machine Learning SuperRez technology to upsample real time audio• Led research into Private LTE, VR/AR, WebRTC, Composable tools, and more

Raleigh-Durham, North Carolina Area

Owned $165M P&L for a product portfolio of Voice, Messaging, 911, and Phone Numbers. Worked closely with the VP of development on prioritization and resource management.• Restructured Product organization to create more autonomous and agile business units by business domain, leading to increases in developer productivity and team morale• Hit P&L numbers by mentoring product leads on managing their domain as a business with its own P&L, priorities, and resources to drive focus and efficiencies within their span of control• Owned Deal Desk, working with sales on structure, pricing, and margin mix of major deals

North Carolina, United States

Mentor for RIoT Accelerator Program - https://cornerstonets.io/zeero/

Winston-Salem, North Carolina, United States

Mentor for participant in the RIoT Accelerator Program

Raleigh-Durham, North Carolina Area

Owned social media management product suite as well as key email marketing capabilities. Charted strategy for unifying disparate product lines including integrating acquired assets. Managed global team of Product Managers and UX Designers in US and EU.• Improved team velocity by introducing Agile methodologies within product and development• Worked on M&A deals with key stakeholders, both due diligence and post-deal integrations

Durham, Nc

Founded and raised $1.5M as a product CTO, owning strategy and execution, later took over as CEO and exited.• Worked with Social Media Marketing influencers to establish brand and perform market research• Built strategic alliances with agencies & industry leading marketing automation companies, driving nearly ⅓ of revenue through these channels• Created prototypes and MVP systems for market validation; hired team and built out product offering

* Created a short url service catering to marketers with real-time analytical information* Built as a proof point that the social space needed more management tools* Acquired nearly 1000 users before core features were rebuilt and expanded as ArgyleSocial

• Implemented new email batch send User Experience that reduced user mistakes by ~70%• Researched and innovated on email upselling & lift strategies, built automations into send workflow to increase open and click thru rates by up to 33%• Repositioned product, redefined pricing & packaging, resulting in ARPU increase of over 100%

Greater Boston Area

• Redefined direction for products to address market gaps and weaknesses • Worked closely with engineering to resolve design challenges and client issues • Engaged in consultative services with clients to improve product usage and satisfaction • Provided training and briefings to internal groups, analysts, consultants, and clients

• Installed, integrated, and maintained the Affinium Suite for Sales and POCs • Assisted consulting team in architecting, implementing, and troubleshooting customer solutions • Automated setup, rollout, and maintenance of demo systems

Fall River, Ma

● Managed and mentored development workforce● Worked with management to establish product requirements● Re-­architected system to improve scalability, reliability, and maintainability● Established an automated acceptance and load testing solution

Williamstown, Ma

● Built and lead sales demos for new prospects● Worked with clients to install solution, on premise and managed● Managed distributed e-commerce network -­ including credit card processing & ACH transfers● Designed and built tools that reduced time to close support tickets by over 75%

Waltham, Ma

● Maintained web interface to CyberTrust's Public Key / Digital Certificate Infrastructure● Coop and part-time work through college

Bs

Education record