● Front line Ownership● Build and strengthen customer relationships● Business Development and Relationship Management ● Account Opening and securing customer’s account information● Maintenance and management of existing accounts● Sending and Receiving correspondence● Enlightening customers on Bank’s policies and procedures● Deliver qualitative services to customers● Promoting bank’s products and services● Respond effectively and efficiently to customer’s inquiries and resolve issues pertaining to their account or any transaction● Maintain customer’s database and update periodically● Reference of complex issues to the management● Ensuring best practices in rendering services to customers● Advising, preventing and solving fraudulent transactions on customer’s accounts

1st July 2022 to 30th September 2022. Trade Service Officer ZENITH BANK PLC• Form A transactions• Form Q transactions• Form M transactions• Attending and assisting customers on trade services transactions• Opening Fx Allocation Accounts

​Relationship Management• Filing and drafting of documents appropriately•​Recording of incoming and outgoing mails• Appropriate management and distribution of documents, circulars and mails• Writing memos and drafting reports•​Maintaining files and documents•​Sending and receiving correspondence• Translation of documents and mails•​Assistance in daily office needs

• Relationship Management• Adopt a team approach by working with others to achieve a common goal.• Rendering help services to customers and giving them immediate feedback on any request• Providing assistance to customers, through the Commission’s procedures• Drafting letters and mails• Replying mails from customers