Covington Carson Email & Phone Number

-Interact with assigned customer base regularly and create strong relationships -Research companies and create strategic plans for engagement -Assess current services, determine customer satisfaction, and create plans for improvement -Assess customers’ needs and recommend appropriate solutions -Train and educate customers on service options and carrier services -Manage any moves, adds or changes to the customer’s services -Maintain and increase customer renewal levels and decrease churn -Manage, monitor, escalate and drive to resolution customer service issues -Contact, build, and maintain working relationships with supplier contacts -Train and keep up to date with emerging carrier products, services and processes -Communicate regularly with assigned partners and keep them in the loop on their customers

-Focus on driving growth of hardware as a service sales with leading service providers.-Execute a consultative sales approach with partners daily in order to exceed quarterly goals.-Contribute critical updates and information to leading executives through weekly businesspartner calls to continuously work toward mutual revenue targets.-Exhibit extremely efficient behavior and highly responsive communication to deliverunparalleled customer experience.

-Designed and delivered tailored UC solutions to national integrator and service providerpartners serving the Federal market.-Drove sales with 7 key partner accounts resulting in annual revenue growth year-over-yearfor consecutive years.-Fostered close relationships with partner executives and developed business plans inorder to grow a portfolio of more than $50M dollars in Federal business per year.

-Cultivated strong, strategic relationships with partners to grow book of business year overyear annually.-Supported a portfolio of over 60 partners to exceed an individual goal in excess of $5M.-Created and facilitated hardware, software and cloud solution sales across multiple lines ofbusiness, including education, healthcare, public sector, SMB and enterprise.-Monitored partner accounts daily, performed annual QBRs and implemented marketinginitiatives to boost revenue.-Selected to mentor 3 new account managers as measured by overall sales effectivenessand team impact.

Charleston, South Carolina Area

I worked for 4 of the largest radio stations in the Charleston area. I developed and maintianed marketing campaigns for local and national clients. I helpined local and national business grow and expand their business through marketing and advertising.

Charleston, South Carolina Area

During the summer semester, I was employed by Clear Channel as an intern. I was introduced and trained in all facets of the organization. I developed power point presentations and attended meetings, assisted on sales calls/contacts with top sales associates and sales managers, participated in sales meetings to develop long and short term business/marketing plans for clients, proposed and developed ways to grow business and increase sales, participated in strategy meetings and sales/business luncheons with clients, greeted clients for promotional sales events, attended client association meetings, taped on-air radio commercials, and observed a live radio interview for a Clear Channel radio station affiliate. I also used my business skills and knowledge performing general office work in the communications/advertising/public relations business while integrating the various aspects/duties of this position. My grade was excellent for this required internship for my degree program.

Bachelor Of Arts (B.A.), Biology, General

Activities and Societies: Alpha Delta Pi

Education record