Michael Coward Email & Phone Number

Chattanooga, Tn, Us

Chattanooga, Tennessee, United States

I manage around 20 people that handle leave management for our company's larger clients. Day-to-day operations are employee focused, ensuring cohesion, morale, and performance on both an individual and team level. With various partnerships, I interact with our clients and my team continuously to ensure that my team is delivering the best possible experience to clients and their employees when it comes to administering federal and state leave laws and our clients' own leave policies.

Chattanooga,

Supported my immediate supervisor and senior leadership in managing a team. Collaborated with other leaders on the team to meet quality and productivity expectations. Coached and empowered budding leaders to take their skills and expertise to the next level. In addition to the usual Life Event Specialist duties, I worked with my supervisor and team to build cohesion, meet metrics expectations, and ensure client satisfaction.Day-to-day operations faced our clients and their employees, ensuring that disability benefits were administered according to ERISA and policy standards, as well as compliant with federal and state leave laws and our clients' leave policies.

Chattanooga, Tennessee Area

High performer in a, individual contributor role that integrated both absence management and Short-Term Disability for large clients and their employees. Exemplified excellence to deliver results in a high-demand, fast-paced environment, while also building rapport with clients and their employees.My favorite part of this role was when people would tell me that I cared more about them than their doctors. And the one person who said that after her disability claim and leave concluded that she had a glass of wine with her dad and "toasted the insurance guy." I never intend to stop delivering that experience to my peers, reports, partners, clients, and their employees.

Chattanooga, Tennessee Area

Moved from individual contributing for around an 18 month period. Primarily evaluated customer survey results. Interpreted data, assimilated findings, and presented recommendations to leadership based on quantitative and qualitative data.Created and consulted on client and customer communications. Assisted in implementing Operations Management, including providing OM coaching to leadership. Consulted for IT to implement major cost-saving developments, automations, and innovation. Provided guidance on new role creation to senior leadership.

Chattanooga, Tennessee Area

Excelled at administering federal and state leave laws, as well as client leave policies. Supported the team by ensuring high quality and compliance and supported my manager as a leader on the team as an individual contributor.

Miami/Fort Lauderdale Area

Trained & managed new employees, menu creation, team cultivation, inventory, conflict resolution, guest recovery, customer service, and beverage consultant.

Minneapolis, Mn

In addition to regular duties as a server, prioritized the customer experience, completed end-of-night closure procedures including financial responsibility, store lockup, staffing/labor decisions based on daily business needs, training, coaching, manager support, and general managerial duties.

Edina, Mn

In addition to serving duties, often operated as a shift-manager in charge of inventory, daily staffing decisions around needs of the business, prepping for the next day based on anticipated business, training, coaching, and development of team members, and ensuring customer satisfaction.

Chattanooga, Tn

In addition to serving duties, provided exemplary customer service and was in charge of training new hires and coaching/developing existing employees to provide the same level of customer service.

Bachelor'S Degree, Sociology

In addition to social theory, completed a board-approved study that resulted in statistically significant findings.

Partial Masters, 3.73

30 credit hours in an accredited master's program.

Education record