- Support companies with implementing innovative performance infrastructure, including common language, clear goals & expectations, effective management, and ongoing development- Craft company missions, values, and customized competency palettes- Conduct job analyses and establish clear expectations for every role at client companies- Advise and educate client managers on performance and management fundamentals- Help client companies rethink performance reviews and associated cycles- Help client companies design and implement high-performing cultures driven by continual feedback- Coach leadership teams during strategic planning and change management sessions- Assist with identification of company goals- Design, develop, and facilitate workshops and learning experiences to assist client companies with adoption of new performance strategies- Manage all aspects of running the business

Primary purpose of the role: To orchestrate the integration of People & Culture, Tactical Operations, and Learning & Development, driving strategic alignment, operational effectiveness, and organizational efficiency and growth at Color Factory.- Cultivate and sustain a positive organizational culture that mirrors Color Factory's values and mission, championing an environment that promotes well-being, diversity, inclusion, and collaborative teamwork across all venues and departments- Oversee the implementation of operational processes and initiatives to improve efficiency and effectiveness across the company and within each venue- Foster collaboration among department heads to ensure that initiatives are well-coordinated and that there is a seamless exchange of information and resources across departments- Ensure optimal allocation and utilization of resources across departments to maximize operational synergy and productivity- Lead the Operations team and General Managers of each venue, fostering strong leadership skills, ensuring alignment with strategic objectives, and promoting a cohesive team environment

- Architected a company-wide strategic vision for learning philosophies, curriculum, and implementation - Built and managed a team of Learning Experience Designers, Multimedia Specialists, and Visual Specialists to evaluate, design, develop, and implement blended learning experiences- Worked with the L&D team to establish curricula for Onboarding (and engineering onboarding), Culture, Leadership Development, Customer Experience, Web3 Fluency, and focused Skill Development- Guided the People team in creating unified OKRs to increase impact of goals across the organization- Leveraged new environments such as Gather and Spatial to facilitate learning experiences- Interfaced with various stakeholders including the CEO, Head of People, Head of Marketing, Head of Legal to understand developmental needs across the company

- Architected the customer experience for Enjoy Visits- Established a new, hands-on approach to product training and certification- Created infrastructure and strategy for self-organized learning for field employees- Worked with product partners to procure and expand on learning materials- Created and authored Field and HQ onboarding curricula- Established best practices for interviewing and hiring, and design and develop learning experiences to scale across the company- Worked with company leadership to create a process for establishing and tracking company goals- Architected a complete Performance process for Enjoy, including review cycles, performance conversations, performance management practices, and setting of clear goals and expectations- Designed an alternative to situational leadership- Designed and developed learning content to support the Performance process- Wrote and edited internal communications for news and reference- Designed and implemented templates for each employed learning experience type- Authored the company Values- Authored an in-house set of Enjoy competencies- Went on Visit ride-alongs and observations for quality assurance- Prepared employees to facilitate learning experiences using provided resources- Established project management best practices- Researched, socialized, tested, and implemented company-wide systems for project management, goal setting and tracking, continual feedback, and performance documentation- Designed and developed learning experiences in support of a development library- Established evaluation criteria for measuring success of company initiatives as well as individual performance- Facilitated learning experiences locally and regionally as demand required

- Design new approach to AppleCare certifications and testing to remove redundancies and reduce a bloated catalogue- Craft an interactive eLearning environment to teach concepts such as performance metrics and repairs using primarily visuals- Unify the team on a new approach to learning design for AppleCare service training- Author and produce live web casts in support of new training materials

- Create and implement a vision for the business customer experience in Apple retail stores- Work with subject matter experts to determine message, scope, and methodology for business training initiatives- Design and develop training initiatives to train to and support the business customer experience- Oversee development of training initiatives and supporting materials by other instructional designers- Facilitate classroom training for Business teams- Recruit and train guest trainers to assist with facilitation of content

- Designed and developed New Manager Orientation, in partnership with faculty- Managed timeline and logistics for implementation of New Manager Orientation- Created concepts for the training library- Revised Apple Fundamentals content to meet the evolving standards of Apple University content- Developed keynotes for custom program deliveries- Served as subject matter expert in Apple history and culture

- Designed and developed leadership and management training for Apple- Built courses and workshops for the Apple Fundamentals training series- Partnered with OD experts to design and deliver training targeted at specific organizational needs- Established a standard process for design and development of new content- Established a standard process for content review- Facilitated Apple Fundamentals courses and workshops- Prepared other facilitators to deliver new courses and workshops- Architected the Manager Information Sessions training series

- Architected the experience for One to One customers in Apple retail stores- Developed and delivered classroom and online self-paced training to prepare store employees to deliver on the experience- Facilitated courses worldwide- Prepared a global team of 26 trainers to assist with global facilitation of content- Established a standard process for recruiting and training guest trainers- Focused on Apple creative software applications

- Facilitated personal training sessions for Apple retail customers- Delivered classes and hands-on workshops- Mentored store team members- Managed Creative work schedules, workshop and class schedules, and special events- Maintained Studio equipment inventory

- Taught music theory and composition to children ages 9-18- Conducted chamber ensembles- Performed on guitar and other instruments- Conducted the choir