James Coyle Email & Phone Number

Carmel, Indiana, Us

Reporting to the CEO, I am responsible for the $1.3B marketplace business segment at Openlane.Led consolidation of brands and tech stacks into a unified platform for the US and Canada, operating 5 digital businesses with 800+ staff. Led tech work that allowed for the rebrand of the company, created a simplified experience for customers and investors while evaluating paths towards cost reduction and revenue growth. Currently overseeing a billion-dollar operation comprised of 12 digital businesses spread across the US, Canada and Europe, representing 4,000 employees and 70% of total company revenue. Responsible for all functions from sales to engineering, data analytics, technology, and operations. Guided a turnaround in key areas of the businesses, creating a unified experience for both US and Canadian markets. Significantly improved EBITDA while reducing overhead costs, duplication of roles, and technology spend with minimal disruption. Elevated group from lowest to highest NPS.

Carmel, Indiana, Us

Carmel, Indiana, Us

Chicago, Illinois, Us

Seattle, Wa, Us

Brought on as COO to accelerate growth through strategic acquisitions and technology upgrades, serving as advisor to the Board and VC equity owners. Promoted to CEO in 2020 with a core focus on regaining market share, reversing site traffic decline, and rebuilding teams post-COVID.Pivoted the business model from CPM to a fixed fee and variable framework, reversing negative sales to double-digit positive comps. Re-platformed the site to close SEO gaps and enhance product features to support the new business model. Rebuilt a team of 200 including critical leadership roles (CMO, CTO, Chief Product Officer, VPs of Strategy / Brand). Negotiated acquisition deals that helped take the company global, expanding into Europe, LATAM, and the Middle East.

Integral in driving operational turnaround, EBITDA improvements, and product / technology launches that tripled revenue and set a foundation for eventual IPO. Led a 300-person Sales organization in remediating a 6-year conversion decline and raising NPS scores.Rolled out key organizational, technical, and process changes, including pivoting to a digital-first company, restructuring sales quotas, and building a predictive lead scoring model using ML to maximize closure of high-potential deals.

Chicago, Il, Us

Reporting into the CEO, owned the P&L for Sears’ largest US business, turning around a 10-year decline to consecutive YOY revenue growth. Led teams across finance, operations, vendor management, and marketing in supporting 1000 Sears and Kmart stores nationwide. Built a scalable expansion model to recapture market share, opening the first standalone appliance store and relaunching the high-end Monark retail brand. Renegotiated payment terms with 6 of Sears’ largest vendors to secure millions in annual cash discounts.

Seattle, Wa, Us

Held leadership roles driving revenue, savings, and profit growth. Owned the Digital Imaging business P&L representing 20% of category revenue, leading a team of engineers in launching new product features. Successful in boosting YOY revenue and market share within a declining industry. Promoted from L6 to L8 while there, becoming the youngest Director-level in Amazon history. Previous Roles: Supported a group of senior executives as technical advisor to the EU Retail business. Oversaw P&L for the German Video Games category, as well as inventory operations for the billion-dollar US Video Games business. Elevated a 500-person call center organization to top-2 ranking companywide, operating 3 sites in the US, Canada, and Philippines.

Redmond, Washington, Us

Forchheim, De

Bachelor'S Degree

Digital Marketing Certification